# Request failed with status code 500 when scanning for channels

**URL:** <https://forums.plex.tv/t/request-failed-with-status-code-500-when-scanning-for-channels/943681>\
**Category:** Live TV & DVR\
**Tags:** server-windows\
**Created:** [September 29, 2026, 7:14pm UTC](https://forums.plex.tv/t/request-failed-with-status-code-500-when-scanning-for-channels/943681 "2026-09-29T19:14:52Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![XFSmiles](https://avatars.discourse-cdn.com/v4/letter/x/46a35a/32.png) [@XFSmiles](https://forums.plex.tv/u/XFSmiles)\
**Post date:** [September 29, 2026, 7:14pm UTC](https://forums.plex.tv/t/request-failed-with-status-code-500-when-scanning-for-channels/943681/1 "2026-09-29T19:14:52Z")

</div>

Server Version#: 1.43.3.10896  
Player Version#:  
Tuner Make/Model: WinTV-HVR-955Q  
Guide/Lineup name:  
Using XMLTV?:  
Channel number/Name:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

I see the USB device listed but once I hit scan channels I get this message:

"

We need some more information before proceeding with the channel scan.

"

and a blank box for input but nothing works beyond that page and I get an error at the top.