# Reset certificate

**URL:** https://forums.plex.tv/t/reset-certificate/802097
**Category:** Remote Access
**Tags:** server-nvidia-shield, android-tv
**Created:** [July 26, 2022, 12:16am UTC](https://forums.plex.tv/t/reset-certificate/802097 "2022-07-26T00:16:06Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![liquidgsr](https://avatars.discourse-cdn.com/v4/letter/l/9fc29f/32.png) [@liquidgsr](https://forums.plex.tv/u/liquidgsr)
#### Post date: [July 26, 2022, 12:16am UTC](https://forums.plex.tv/t/reset-certificate/802097/1 "2022-07-26T00:16:06Z")

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Hello staff can I have my certificate reset please?

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### Author: ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [July 26, 2022, 1:21am UTC](https://forums.plex.tv/t/reset-certificate/802097/2 "2022-07-26T01:21:51Z")

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Why do you think it needs to get reset? Unless you are getting the 429 error in logs for the cert it is likely something else.

Looking at your account your server already got a new cert today. If you can share your [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) we can take a look.

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### Author: ![liquidgsr](https://avatars.discourse-cdn.com/v4/letter/l/9fc29f/32.png) [@liquidgsr](https://forums.plex.tv/u/liquidgsr)
#### Post date: [July 26, 2022, 1:43am UTC](https://forums.plex.tv/t/reset-certificate/802097/3 "2022-07-26T01:43:03Z")

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I am unable to connect to my server through anything else but my shield. When I did a google search I read others having the same problem and someone advised having my certificate reset. I will check my logs and send them over. Thank you.

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### Author: ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)
#### Post date: [July 26, 2022, 1:54am UTC](https://forums.plex.tv/t/reset-certificate/802097/4 "2022-07-26T01:54:40Z")

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Have you tried just rebooting your shield (assuming server is in shield) or router

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### Author: ![liquidgsr](https://avatars.discourse-cdn.com/v4/letter/l/9fc29f/32.png) [@liquidgsr](https://forums.plex.tv/u/liquidgsr)
#### Post date: [July 26, 2022, 2:07am UTC](https://forums.plex.tv/t/reset-certificate/802097/5 "2022-07-26T02:07:09Z")

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Yes I have done both.

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [October 24, 2022, 2:07am UTC](https://forums.plex.tv/t/reset-certificate/802097/6 "2022-10-24T02:07:29Z")

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