# Reset certificate

**URL:** <https://forums.plex.tv/t/reset-certificate/881105>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield\
**Created:** [June 27, 2024, 3:52am UTC](https://forums.plex.tv/t/reset-certificate/881105 "2024-06-27T03:52:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![M109guy](https://avatars.discourse-cdn.com/v4/letter/m/e8c25b/32.png) [@M109guy](https://forums.plex.tv/u/M109guy)\
**Post date:** [June 27, 2024, 3:52am UTC](https://forums.plex.tv/t/reset-certificate/881105/1 "2024-06-27T03:52:55Z")

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Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

On the web app I get:  
[app.plex.tv](http://app.plex.tv) is unable to connect to “SHIELD Android TV” securely

I can not get this fixed please help

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 25, 2024, 3:53am UTC](https://forums.plex.tv/t/reset-certificate/881105/2 "2024-09-25T03:53:07Z")

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