# Reset Certificate **URL:** \ **Category:** Plex Media Server\ **Tags:** server-linux\ **Created:** [July 14, 2026, 7:52pm UTC](https://forums.plex.tv/t/reset-certificate/940626 "2026-07-14T19:52:33Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![bisynthesis](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@bisynthesis](https://forums.plex.tv/u/bisynthesis)\ **Post date:** [July 14, 2026, 7:52pm UTC](https://forums.plex.tv/t/reset-certificate/940626/1 "2026-07-14T19:52:34Z")
Hi, I’m also getting “unable to connect securely” issues when using [app.plex.tv](http://app.plex.tv) but it works fine when connecting directly to my server. I’ve updated my SSL certs and regenerated the pfx file (letsencrypt) I’ve also removed the existing PFX from the Cache/ folder and verified that it regenerated the pfx in the cache on restart. Additionally, I’ve tried manually re-claiming the server, none of these fix the issue. My script to generate the pfx is as follow openssl pkcs12 -export -out plex.pfx -in cert.pem -inkey privkey.pem -certfile fullchain.pem -name [REDACTED] -passout pass:[REDACTED] -certpbe AES-256-CBC -keypbe AES-256-CBC -macalg SHA25 Based on the other reports, it seems like I might need a plex-side certificate refresh? In the logs, I see an error regarding “getCertInfo” then another error about the public IP address (I’ve confirmed several times that these do in fact match between my actual IP and what I see in the remote access page of the plex config) as well as a “double NAT” error. (I for sure do _not_ have double NAT, I do use nginx as a reverse proxy) Thanks! Server Version#: 1.43.3.10828 Player Version#: 4.160.0 `Jul 14, 2026 19:42:23.687 [137838676921144] INFO - Plex Media Server v1.43.3.10828-00f62d37d - Ubuntu PC x86_64 - build: linux-x86_64 debian - GMT 00:00` `Jul 14, 2026 19:42:23.688 [137838676921144] INFO - Linux version: 26.04 LTS (Resolute Raccoon), language: en-US` `Jul 14, 2026 19:42:23.688 [137838676921144] INFO - Processor: 8-core AMD Ryzen Threadripper 3960X 24-Core Processor` `Jul 14, 2026 19:42:23.688 [137838676921144] INFO - Compiler is - Clang 11.0.1 (``https://plex.tv`` 9b997da8e5b47bdb4a9425b3a3b290be393b4b1f)` `Jul 14, 2026 19:42:23.688 [137838676921144] INFO - /usr/lib/plexmediaserver/Plex Media Server` `Jul 14, 2026 19:42:23.734 [137838783797904] WARN - [CERT/OCSP] getCertInfo failed; skipping stapling` `Jul 14, 2026 19:42:23.735 [137838783797904] INFO - Running migrations. (EPG 0)` `Jul 14, 2026 19:42:23.773 [137838783797904] INFO - Running migrations. (EPG 0)` `Jul 14, 2026 19:42:23.776 [137838672702264] INFO - Preemptively preparing driver imd for GPU Intel DG2 [Arc A380]` `Jul 14, 2026 19:42:23.776 [137838672702264] INFO - Preemptively preparing driver icr for GPU Intel DG2 [Arc A380]` `Jul 14, 2026 19:42:25.057 [137838557322040] INFO - Refreshing paths watched by LibraryUpdateManager` `Jul 14, 2026 19:42:25.686 [137838563650360] WARN - Crash: Crash reporting disabled` `Jul 14, 2026 19:42:26.031 [137838668356408] WARN - [EventSourceClient/pubsub/pubsub05.pop.yyz.plex.bz:443] MyPlex: attempted a reachability check but we're not yet mapped.` `Jul 14, 2026 19:42:28.218 [137838561540920] WARN - PublicAddressManager: WAN IP on router does not match public IP from ``plex.tv` `Jul 14, 2026 19:42:31.562 [137838670465848] ERROR - [EventSourceClient/pubsub/pubsub05.pop.yyz.plex.bz:443] MyPlex: mapping failed due to potential double NAT configuration` `Jul 14, 2026 19:42:36.928 [137838668356408] WARN - [CERT/OCSP] getCertInfo failed; skipping stapling` `Jul 14, 2026 19:42:36.931 [137838668356408] WARN - [CERT/OCSP] getCertInfo failed; skipping stapling` `Jul 14, 2026 19:42:38.723 [137838559431480] WARN - [HttpClient/HCl#31] HTTP error requesting GET ``https://172-17-1-52.b9e58bf4814444b2af643c5a2f5f5a13.plex.direct:32400`` (7, Couldn't connect to server) (Failed to connect to 172-17-1-52.b9e58bf4814444b2af643c5a2f5f5a13.plex.direct port 32400 after 3088 ms: Couldn't connect to server)` `Jul 14, 2026 19:43:29.543 [137838490573624] WARN - WebSocket: Request doesn't look like upgrade request (, )` `Jul 14, 2026 19:43:29.543 [137838490573624] WARN - Caught a system exception setting up WebSocket, ignoring.` ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 14, 2026, 9:00pm UTC](https://forums.plex.tv/t/reset-certificate/940626/2 "2026-07-14T21:00:33Z")
I reset it but it looked fine. ---
**Author:** ![bisynthesis](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@bisynthesis](https://forums.plex.tv/u/bisynthesis)\ **Post date:** [July 14, 2026, 9:08pm UTC](https://forums.plex.tv/t/reset-certificate/940626/3 "2026-07-14T21:08:17Z")
That actually seemed to fix it - I didn’t even need to restart plex. Still the same stuff in the logs but [app.plex.tv](http://app.plex.tv) now works as expected, thanks! ---
**Author:** ![bisynthesis](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@bisynthesis](https://forums.plex.tv/u/bisynthesis)\ **Post date:** [October 3, 2026, 12:19am UTC](https://forums.plex.tv/t/reset-certificate/940626/4 "2026-10-03T00:19:19Z")
@BigWheel I re-generated my pfx after letsencrypt renewal yesterday and now I have the exact same error again. No other changes were made, I feel like this has something to do with stale SSL someplace breaking things… Can I get another reset please? Same situation as before, I can access my plex instance directly but [app.plex.tv](http://app.plex.tv) breaks with the same message - was 100% fine until the moment I renewed SSL. Thanks! ---
**Author:** ![bisynthesis](https://avatars.discourse-cdn.com/v4/letter/b/bc8723/32.png) [@bisynthesis](https://forums.plex.tv/u/bisynthesis)\ **Post date:** [October 20, 2026, 9:39pm UTC](https://forums.plex.tv/t/reset-certificate/940626/5 "2026-10-20T21:39:21Z")
Still having this issue, can I get an update? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 20, 2026, 10:08pm UTC](https://forums.plex.tv/t/reset-certificate/940626/6 "2026-10-20T22:08:57Z")
Done @bisynthesis