# Reset password not working

**URL:** <https://forums.plex.tv/t/reset-password-not-working/806572>\
**Category:** General Discussions\
**Created:** [August 25, 2022, 2:53am UTC](https://forums.plex.tv/t/reset-password-not-working/806572 "2022-08-25T02:53:33Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![missyw90](https://avatars.discourse-cdn.com/v4/letter/m/c67d28/32.png) [@missyw90](https://forums.plex.tv/u/missyw90)\
**Post date:** [August 25, 2022, 2:53am UTC](https://forums.plex.tv/t/reset-password-not-working/806572/1 "2022-08-25T02:53:33Z")

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I’ve tried all day to reset my password but I wasn’t receiving the reset email. Now, I’ve finally received the email. However when I click on the reset link, I type in a new password but I get the following message when I submit “The token is invalid, please request a new one.” Tried numerous times. What do I do now???

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**Author:** ![CaptainRhodes0001](https://avatars.discourse-cdn.com/v4/letter/c/dfb087/32.png) [@CaptainRhodes0001](https://forums.plex.tv/u/CaptainRhodes0001)\
**Post date:** [August 25, 2022, 3:26am UTC](https://forums.plex.tv/t/reset-password-not-working/806572/2 "2022-08-25T03:26:07Z")

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Not to piggyback on your thread, but I’m in the same situation. Spent all day trying to reset and I still haven’t had an email…

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 23, 2022, 3:26am UTC](https://forums.plex.tv/t/reset-password-not-working/806572/3 "2022-11-23T03:26:21Z")

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