# Reset Server Certificate request

**URL:** <https://forums.plex.tv/t/reset-server-certificate-request/785527>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield\
**Created:** [April 2, 2022, 7:51am UTC](https://forums.plex.tv/t/reset-server-certificate-request/785527 "2022-04-02T07:51:39Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![kevinwalters211286\_gmail\_com](https://avatars.discourse-cdn.com/v4/letter/k/50afbb/32.png) [@kevinwalters211286\_gmail\_com](https://forums.plex.tv/u/kevinwalters211286_gmail_com)\
**Post date:** [April 2, 2022, 7:51am UTC](https://forums.plex.tv/t/reset-server-certificate-request/785527/1 "2022-04-02T07:51:39Z")

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Server Version#:  
Player Version#:

Hi, I having been advised to ask for my Server Certificate to be reset.  
This is due to me being unable to use the Plex Server on my Nvidia Shield.

I have tried multiple times to fix this by reinstalling the software, downloading Nvidia Shield hotfixes, and still everything is proving futile in my attempts.  
I am currently using Kodi which is a less than favourable UI experinece than Plex of which I much prefer the latter.

Please help, as this has been going on for a good while!

Thanks

Kevin

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**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\
**Post date:** [April 2, 2022, 1:17pm UTC](https://forums.plex.tv/t/reset-server-certificate-request/785527/2 "2022-04-02T13:17:13Z")

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I see nothing wrong with your certificate, but did reset it regardless

I also went ahead, and removed your old servers, that was still in the database

Please restart your Shield for it to take effect

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [July 1, 2022, 1:17pm UTC](https://forums.plex.tv/t/reset-server-certificate-request/785527/3 "2022-07-01T13:17:27Z")

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Closed on July 1, 2022, 1:17pm UTC

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