# Reset server certificate

**URL:** <https://forums.plex.tv/t/reset-server-certificate/824472>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield\
**Created:** [December 28, 2022, 3:18pm UTC](https://forums.plex.tv/t/reset-server-certificate/824472 "2022-12-28T15:18:24Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![quentin5247](https://avatars.discourse-cdn.com/v4/letter/q/c5a1d2/32.png) [@quentin5247](https://forums.plex.tv/u/quentin5247)\
**Post date:** [December 28, 2022, 3:18pm UTC](https://forums.plex.tv/t/reset-server-certificate/824472/1 "2022-12-28T15:18:24Z")

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Server Version#:  
Player Version#:

Hello,

I just bought a Shield TV Pro and am trying to use Plex as server, like this video suggests :

[![](https://img.youtube.com/vi/yaZkhiEYZFc/maxresdefault.jpg "How to Setup a Plex Server on the Nvidia Shield TV with External Storage") ](https://www.youtube.com/watch?v=yaZkhiEYZFc)

I am facing the same issue as many other users, and can’t access Plex on the web app, with the following message showing :  
[app.plex.tv](http://app.plex.tv) is unable to connect to “SHIELD Android TV” securely  
Its “Secure connections” setting may be set to disabled, or you may need to adjust some settings on your network.

Following this reddit advice ([https://www.reddit.com/r/ShieldAndroidTV/comments/sy3he0/please\_help\_cant\_connect\_to\_plex\_brand\_new\_shield](https://www.reddit.com/r/ShieldAndroidTV/comments/sy3he0/please_help_cant_connect_to_plex_brand_new_shield)), can someone reset my server certificate ?

Thank you,

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<div class="post-metadata">

**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [December 29, 2022, 9:01am UTC](https://forums.plex.tv/t/reset-server-certificate/824472/2 "2022-12-29T09:01:17Z")

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When first setting up your server on the Shield you need to use the local Plex Web client bundled with Plex Media Server. You can’t use app.plex.tv.

[https://support.plex.tv/articles/200288666-opening-plex-web-app/](https://support.plex.tv/articles/200288666-opening-plex-web-app/)

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 29, 2023, 9:01am UTC](https://forums.plex.tv/t/reset-server-certificate/824472/3 "2023-03-29T09:01:55Z")

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