# Resetting account

**URL:** <https://forums.plex.tv/t/resetting-account/937302>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [March 21, 2026, 6:01pm UTC](https://forums.plex.tv/t/resetting-account/937302 "2026-03-21T18:01:14Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Texas501JZ](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@Texas501JZ](https://forums.plex.tv/u/Texas501JZ)\
**Post date:** [March 21, 2026, 6:01pm UTC](https://forums.plex.tv/t/resetting-account/937302/1 "2026-03-21T18:01:14Z")

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Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

Spent 6 hours trying to claim my server. I give up. Is there any way they can “reset” my account and I can just reload my library from scratch?

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [March 21, 2026, 6:14pm UTC](https://forums.plex.tv/t/resetting-account/937302/2 "2026-03-21T18:14:33Z")

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[https://support.plex.tv/articles/201198426-restart-plex-media-server-setup-from-scratch/](https://support.plex.tv/articles/201198426-restart-plex-media-server-setup-from-scratch/)

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<div class="post-metadata">

**Author:** ![Texas501JZ](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@Texas501JZ](https://forums.plex.tv/u/Texas501JZ)\
**Post date:** [March 21, 2026, 10:03pm UTC](https://forums.plex.tv/t/resetting-account/937302/3 "2026-03-21T22:03:46Z")

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I followed the steps. Reinstalled and stil get the same thing, Plex screen on browser in “getting ready" loop. I let it loop for one hour and no change.

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**Author:** ![Texas501JZ](https://avatars.discourse-cdn.com/v4/letter/t/b5e925/32.png) [@Texas501JZ](https://forums.plex.tv/u/Texas501JZ)\
**Post date:** [March 23, 2026, 10:58pm UTC](https://forums.plex.tv/t/resetting-account/937302/4 "2026-03-23T22:58:00Z")

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If anyone is following this, my pc was starting to go bonkers, maybe from the changes I made, maybe from bad luck. I just reinstalled Windows including reformatting the hard drive. Created a new plex account and downloaded plex media server and just started from scratch. I could never claim my server.

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**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\
**Post date:** [March 24, 2026, 7:15am UTC](https://forums.plex.tv/t/resetting-account/937302/5 "2026-03-24T07:15:51Z")

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[Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) might contain a hint what’s going wrong with your setup. Could be a problem with your new server talking to Plex‘s backend (e.g. if it fails to resolve some Plex URL due to a bad DNS).

_[edit: you certainly won’t need to create a new account]_

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [June 22, 2026, 7:16am UTC](https://forums.plex.tv/t/resetting-account/937302/6 "2026-06-22T07:16:29Z")

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