# Resolution too large?
**URL:** https://forums.plex.tv/t/resolution-too-large/172687
**Category:** Apps & Creations
**Created:** [December 23, 2016, 9:50pm UTC](https://forums.plex.tv/t/resolution-too-large/172687 "2016-12-23T21:50:57Z")
**Posts on this page:** 8
**Page:** 1
### Author:  [@DarkBoomba](https://forums.plex.tv/u/DarkBoomba)
#### Post date: [December 23, 2016, 9:50pm UTC](https://forums.plex.tv/t/resolution-too-large/172687/1 "2016-12-23T21:50:57Z")
Hi,
I run RasPlex on a Pi 2.
It works great, yet sometimes when I try to play a tv show it says the video resolution is too large. (1920 x 1976).
Which is weird because it is connected to a 55 inch 1920 x 1080 TV. I tried re-calibration and dissabling auto zoom on the tv.
None of this worked.
Any suggestions?
Thanks,
- DarkBoomba
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### Author:  [@benjaminwolf](https://forums.plex.tv/u/benjaminwolf)
#### Post date: [December 24, 2016, 8:07am UTC](https://forums.plex.tv/t/resolution-too-large/172687/2 "2016-12-24T08:07:02Z")
Rasplex will attempt to query the max resolution of the display connection over CEC. Is it plugged directly into the TV and booted up while the TV is on and the source active?
Upload some debug logs here if you can’t figure it out.
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### Author:  [@dlanor](https://forums.plex.tv/u/dlanor)
#### Post date: [December 26, 2016, 9:54pm UTC](https://forums.plex.tv/t/resolution-too-large/172687/3 "2016-12-26T21:54:47Z")
> @DarkBoomba said:
> Hi,
>
> I run RasPlex on a Pi 2.
> It works great, yet sometimes when I try to play a tv show it says the video resolution is too large. (1920 x 1976).
You say that this problem happens for “a tv show”. But does that mean a specific tv show (with most others working well), or does it mean that the problem occurs for many tv shows.
> Which is weird because it is connected to a 55 inch 1920 x 1080 TV. I tried re-calibration and dissabling auto zoom on the tv.
> The reference to a resolution being too large does not relate to the TV set, but to the video stream.
> So re-calibration and zoom settings of the TV set should have no effect on this.
> Any suggestions?
> If this problem occurs only for one specific tv show, then I suspect its files may be incorrectly encoded.
> It would be useful to see MediaInfo results for some file that triggers the problem.
In connection with this I have to mention that a vertical resolution of 1976 pixels is not normal.
1920x1080 is the standard size for 1080p, though the video height will normally be lower for widescreen movie formats using larger aspect ratio than the default 16:9 == appx 1.78 (movies frequently use 2.35 or even wider). So this means that any height larger than 1080 pixels is quite abnormal. The only case where I would expect such a format is for 3D videos using the TAB format (Top And Bottom full frames stacked vertically). But I’m not aware of any TV shows using such formats.
Best regards: dlanor
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### Author:  [@ericliu](https://forums.plex.tv/u/ericliu)
#### Post date: [January 16, 2017, 7:26am UTC](https://forums.plex.tv/t/resolution-too-large/172687/4 "2017-01-16T07:26:27Z")
Hi all-
I am getting the “Video resolution too large : 1920x1080” error message. I am using a Vizio 4k tv and the display mode is set to Normal. I am on the latest RasPlex on RasPi 3B. After it gives this error, it looks like it tries to transcode and then it fails. Any ideas I might try? I included the MediaInfo output on the file below…
Thanks!
General
Complete name : anonymous.mp4
Format : MPEG-4
Format profile : Base Media
Codec ID : isom (isom)
File size : 1.51 GiB
Duration : 58mn 31s
Overall bit rate mode : Variable
Overall bit rate : 3 686 Kbps
Encoded date : UTC 2016-11-08 01:14:17
Tagged date : UTC 2016-11-08 01:14:17
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L4@Main
Codec ID : hvc1
Codec ID/Info : High Efficiency Video Coding
Duration : 58mn 31s
Bit rate : 3 538 Kbps
Maximum bit rate : 19.6 Mbps
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 25.000 fps
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 10 bits
Bits/(Pixel\*Frame) : 0.068
Stream size : 1.45 GiB (96%)
Title : hevc@GPAC0.6.1-rev0-g72d766c-master
Writing library : x265 2.1+46-583fc74fc0a2:[Windows][GCC 5.3.1][64 bit] 10bit
Encoding settings : wpp / ctu=64 / min-cu-size=8 / max-tu-size=32 / tu-intra-depth=1 / tu-inter-depth=1 / me=1 / subme=2 / merange=57 / no-rect / no-amp / max-merge=2 / temporal-mvp / no-early-skip / rskip / rdpenalty=0 / no-tskip / no-tskip-fast / strong-intra-smoothing / no-lossless / no-cu-lossless / no-constrained-intra / no-fast-intra / no-open-gop / no-temporal-layers / interlace=0 / keyint=250 / min-keyint=25 / scenecut=40 / scenecut-bias=0.05 / rc-lookahead=20 / lookahead-slices=6 / bframes=5 / bframe-bias=0 / b-adapt=2 / ref=3 / limit-refs=3 / no-limit-modes / weightp / weightb / aq-mode=1 / qg-size=32 / aq-strength=1.00 / cbqpoffs=0 / crqpoffs=0 / rd=3 / psy-rd=2.00 / rdoq-level=0 / psy-rdoq=0.00 / log2-max-poc-lsb=8 / limit-tu=0 / no-rd-refine / signhide / deblock=0:0 / sao / no-sao-non-deblock / b-pyramid / cutree / no-intra-refresh / rc=crf / crf=23.0 / qcomp=0.60 / qpmin=0 / qpmax=69 / qpstep=4 / ipratio=1.40 / pbratio=1.30
Encoded date : UTC 2016-11-08 01:06:35
Tagged date : UTC 2016-11-08 01:15:21
Audio
ID : 2
Format : AAC
Format/Info : Advanced Audio Codec
Format profile : LC
Codec ID : 40
Duration : 58mn 31s
Source duration : 58mn 31s
Bit rate mode : Variable
Bit rate : 144 Kbps
Maximum bit rate : 179 Kbps
Channel(s) : 2 channels
Channel positions : Front: L R
Sampling rate : 48.0 KHz
Frame rate : 46.875 fps (1024 spf)
Compression mode : Lossy
Stream size : 60.3 MiB (4%)
Source stream size : 60.3 MiB (4%)
Title : English
Language : English
Encoded date : UTC 2016-11-07 03:27:50
Tagged date : UTC 2016-11-08 01:15:21
Text
ID : 3
Format : Timed Text
Codec ID : tx3g
Duration : 57mn 58s
Bit rate mode : Variable
Bit rate : 45 bps
Stream size : 18.9 KiB (0%)
Title : English
Language : English
Default : No
Forced : No
Encoded date : UTC 2016-11-08 01:15:21
Tagged date : UTC 2016-11-08 01:15:21
---
### Author:  [@benjaminwolf](https://forums.plex.tv/u/benjaminwolf)
#### Post date: [January 17, 2017, 8:06am UTC](https://forums.plex.tv/t/resolution-too-large/172687/5 "2017-01-17T08:06:44Z")
@ericliu
The rPi2/3 only supports HEVC up to 720P. You’re trying to play a 1080P file. You can alter the settings to force the 1080p HEVC files to attempt to direct play, but this will only result in poor playback. If you have a bunch of HEVC content, you might want to consider the Odroid C2 or a WeTek Hub.
EDIT: Main10 is also not supported on the rPi.
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### Author:  [@ericliu](https://forums.plex.tv/u/ericliu)
#### Post date: [January 18, 2017, 2:02am UTC](https://forums.plex.tv/t/resolution-too-large/172687/6 "2017-01-18T02:02:35Z")
@benjaminwolf- thanks so much for the info. I don’t have too much content of that type and can just avoid that type in the future… just helpful to know that’s the problem. Thanks!
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### Author:  [@ericliu](https://forums.plex.tv/u/ericliu)
#### Post date: [January 18, 2017, 3:04am UTC](https://forums.plex.tv/t/resolution-too-large/172687/7 "2017-01-18T03:04:26Z")
@benjaminwolf- thanks for reference to Odroid C2-- looks like I’m going to have to replace my Pi3 boxes…
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### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [January 8, 2020, 7:29pm UTC](https://forums.plex.tv/t/resolution-too-large/172687/8 "2020-01-08T19:29:11Z")