# ROKU and Cloud Sync

**URL:** <https://forums.plex.tv/t/roku-and-cloud-sync/163409>\
**Category:** General Discussions\
**Created:** [October 16, 2016, 5:51pm UTC](https://forums.plex.tv/t/roku-and-cloud-sync/163409 "2016-10-16T17:51:08Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Markmac13](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/markmac13/32/9278_2.png) [@Markmac13](https://forums.plex.tv/u/Markmac13)\
**Post date:** [October 16, 2016, 5:51pm UTC](https://forums.plex.tv/t/roku-and-cloud-sync/163409/1 "2016-10-16T17:51:08Z")

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I asked this question last week in the ROKU section but it only got 24 views so I’m asking again here.

I am a PLEX PASS Lifetime member and I’ve signed up for AMAZON’s unlimited cloud service. I’ve successfully linked the accounts and SYNC’d my libraries to the cloud. I have no problem watching my Cloud Sync Libraries on a computer, but when I try to play them on my Roku I get the “Your plex media server doesn’t support video transcoding” error. Now if I keep trying, I’ll get a movie to play every now and then after using the “brute force” method. Am I doing something wrong? Do I need to change my settings (Direct play, Direct Stream, etc?)? Thanks in advance!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [January 7, 2020, 10:05pm UTC](https://forums.plex.tv/t/roku-and-cloud-sync/163409/2 "2020-01-07T22:05:07Z")

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