# ROKU: Playback Error **URL:** \ **Category:** Plex Players\ **Tags:** server-linux, roku\ **Created:** [May 25, 2025, 2:55pm UTC](https://forums.plex.tv/t/roku-playback-error/920035 "2025-05-25T14:55:29Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![jrollf1](https://avatars.discourse-cdn.com/v4/letter/j/df788c/32.png) [@jrollf1](https://forums.plex.tv/u/jrollf1)\ **Post date:** [May 25, 2025, 2:55pm UTC](https://forums.plex.tv/t/roku-playback-error/920035/1 "2025-05-25T14:55:29Z")
Server Version#: 1.41.7.9799 (Ubuntu 24.04) Player Version#: 7.36.14.10147-675caeec-Plex (Client on Roku Ultra) - I have Plex Pass. - Roku Ultra & Plex Server are connected locally via Ethernet - Roku Ultra connected to a 1080p TV. After upgrading my Plex Server (Ubuntu) to 1.41.7.9799, my Plex Client on Roku can no longer play TV shows recorded by Plex DVR using a HD Homerun HDHR4-2US nor watch live TV sourced from the HD Homerun. Every time I try to I get “_ **Playback Error Playback has stopped due to multiple playback errors. Please check your connection and try again** _”. The DVR recordings and live TV are in 1080i format. **UPDATE:** Having the same issue with many movies now too. This is on my local network using a Roku Ultra via gigabit Ethernet, no WiFi involved. Android and Windows Plex Clients play the same content with no issues. Here are the troubleshooting steps I have taken, none have resolved the issue: - Optimized the database - Performed Clean Bundles - Disabled Hardware Trans-coding (GTX 1050-TI) - Reinstalled NVIDIA drivers on the server - Set the HW decoder to use the AMD GPU in the CPU - Restarted Plex Server Service (multiple times) - Rebooted the computer running the Plex Server - Deleted codecs in the /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Codecs directory - Removed / reinstalled Plex client on Roku, performed a hard reboot of the ROKU after removing the Plex client by removing power from the Roku - Tried forcing direct play - Tried disabling direct play - Set local and remote quality to 4 mbps 720p to try and force trans-code to lower quality I haven’t nuked Plex Server and reinstalled from scratch, hoping to avoid that headache. Log file attached. [Plex Media Server Logs\_2025-05-25\_09-29-24.zip](https://forums.plex.tv/uploads/short-url/lFKxOzuPq1mo3Q8cJ4oX2oGNXfd.zip) (2.5 MB) Suggestions? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [May 25, 2025, 4:55pm UTC](https://forums.plex.tv/t/roku-playback-error/920035/2 "2025-05-25T16:55:03Z")
> [@jrollf1](#): > > 1.41.7.9799 Try the current beta, 1.41.7.9823 ([release notes](https://forums.plex.tv/t/plex-media-server/30447/677)). For Roku clients, Plex transcodes some audio formats to EAC3. PMS 1.41.7.9799 has a bug where transcoding fails. The bug is fixed in 1.41.7.9823. ---
**Author:** ![jrollf1](https://avatars.discourse-cdn.com/v4/letter/j/df788c/32.png) [@jrollf1](https://forums.plex.tv/u/jrollf1)\ **Post date:** [May 25, 2025, 5:16pm UTC](https://forums.plex.tv/t/roku-playback-error/920035/3 "2025-05-25T17:16:44Z")
Thank you! Installed the current beta as you suggested and I’m back in the game! Even got it fixed before the boss lady found out 😆 ---
**Author:** ![spainfamily](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/spainfamily/32/282845_2.png) [@spainfamily](https://forums.plex.tv/u/spainfamily)\ **Post date:** [May 27, 2025, 9:28pm UTC](https://forums.plex.tv/t/roku-playback-error/920035/4 "2025-05-27T21:28:15Z")
same here…woo I was getting nervous ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [August 25, 2025, 9:29pm UTC](https://forums.plex.tv/t/roku-playback-error/920035/5 "2025-08-25T21:29:13Z")
Closed on August 25, 2025, 9:29pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.