# Roku subtitle position issue **URL:** \ **Category:** Plex Players\ **Tags:** roku\ **Created:** [September 25, 2023, 11:56pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911 "2023-09-25T23:56:48Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [September 25, 2023, 11:56pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/1 "2023-09-25T23:56:48Z")
Server Version#:1.32.5.7516 Player Version#: Version 7.8 Build 4 Roku OS 12.5 Build 4167 Hello ever since the latest Roku OS update from 12 to 12.5 SRT subtitles have been appearing more towards the middle of the screen than they used to. On shows or movies with black bars it isn’t very noticeable but on full screen content it’s very distracting. I’ve attached pictures of how it was on OS 12.0 compared to 12.5. OS 12.0 ![IMG_5444](https://global.discourse-cdn.com/plex/original/4X/c/2/6/c26d5faa051e673c5a2199ecc1fe07778449aa55.jpeg) OS 12.5 ![IMG_5443](https://global.discourse-cdn.com/plex/original/4X/c/9/1/c91a371631f528dbd534b1b1037e1ecc18ca9f22.jpeg) ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [September 27, 2023, 1:38pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/2 "2023-09-27T13:38:36Z")
Hi @AbbasMamdani. Hope you are doing well. Sorry about the issue you are experiencing with this. Truth is: we don’t have control over the placement of subtitles on Roku, but I did reach out to them for clarification, and this is what I was told: > Looks like the subtitles are better positioned on 12.5. This type of change would have been implemented at the OS level. So Roku changed the placement, not us. If you have any more questions, do not hesitate to ask. Thanks, and sorry again for the inconvenience(s) this might have caused you. ---
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [September 27, 2023, 3:55pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/3 "2023-09-27T15:55:18Z")
Hi @voka71 thanks for the reply, is there any reason why this OS level change seems to be isolated to the Plex app? I did some further testing on Hulu, Disney plus and Paramount plus and they don’t seem to have this issue. Hulu ![IMG_5450](https://global.discourse-cdn.com/plex/original/4X/8/b/7/8b715bf9edeebfb3630f8a4450bf7ee04fa7e4ae.jpeg) Plex ![IMG_5451](https://global.discourse-cdn.com/plex/original/4X/a/3/8/a38e19c839c406425838e66c79b271a868279f27.jpeg) Disney plus ![IMG_5454](https://global.discourse-cdn.com/plex/original/4X/9/5/4/954434962b47d1adfc44efa6a1d9e9cd03646f52.jpeg) Plex ![IMG_5455](https://global.discourse-cdn.com/plex/original/4X/3/8/c/38ca6b3774371bbefe4994a68b2df9558f3c563c.jpeg) Paramount plus ![IMG_5452](https://global.discourse-cdn.com/plex/original/4X/f/4/a/f4a5c004b221a474a5258c79d6c08a0deab46c1f.jpeg) Plex ![IMG_5453](https://global.discourse-cdn.com/plex/original/4X/2/e/0/2e0a9d178735f0359078f432da8d1c3ac12fa4ce.jpeg) ---
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [September 27, 2023, 4:18pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/4 "2023-09-27T16:18:55Z")
Also out of curiosity I tested Jellyfin and it also didn’t have any issues so I believe this is a Plex issue. Jellyfin ![IMG_5456](https://global.discourse-cdn.com/plex/original/4X/3/c/c/3cc34d27ace6252a7318a7a3ed853ee6e3e6a8be.jpeg) Plex ![IMG_5457](https://global.discourse-cdn.com/plex/original/4X/e/f/3/ef360acb6e7cb1fadde8b0609be6b4a96edd176f.jpeg) ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [September 27, 2023, 7:56pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/5 "2023-09-27T19:56:13Z")
Hello again @AbbasMamdani. That is a good question. Roku said it might require that they investigate this, but where there is “no notable user impact, it might take a long time to get an answer due to bigger issues, priorities, and resourcing.” I’ll keep you posted on this if I hear something. But rest assured that this isn’t something we have control over, but I am happy to keep pursuing this one to find answers. Once again, sorry for the inconvenience(s). ---
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [September 27, 2023, 8:15pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/6 "2023-09-27T20:15:26Z")
@voka71 Yes please keep me updated. I appreciate all your help with this issue hopefully Roku responds soon. ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [September 27, 2023, 9:07pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/7 "2023-09-27T21:07:52Z")
Yea, I do hope we hear something very soon, and thanks for understanding. ---
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [October 22, 2023, 11:14pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/8 "2023-10-22T23:14:41Z")
Hey @voka71 it’s been almost a month since I’ve been able to use Plex do you have any updates regarding this issue? ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [October 24, 2023, 3:36pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/9 "2023-10-24T15:36:35Z")
@AbbasMamdani, no, nothing yet. I will follow-up on this again. Thanks, and sorry for the late response. ---
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [December 16, 2023, 10:47pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/10 "2023-12-16T22:47:58Z")
Hey @voka71 its been a while since I’ve followed up on this any updates? I’ve had to use Jellyfin since the Roku 12.5 update but it isn’t as good as Plex. ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [December 18, 2023, 4:34pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/11 "2023-12-18T16:34:01Z")
Hello @AbbasMamdani. Hope you are doing well. There are no updates yet. Thanks. ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [January 2, 2024, 9:00pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/12 "2024-01-02T21:00:40Z")
@AbbasMamdani, any chance you could provide me with a [sample file](https://support.plex.tv/articles/201035968-generating-sample-files-from-media/)? Thanks, and happy new year! ---
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [January 3, 2024, 4:29am UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/13 "2024-01-03T04:29:48Z")
Hi @voka71 happy new year to you as well! Here is a link to a [sample file](https://support.plex.tv/articles/201035968-generating-sample-files-from-media/) [Sample.mkv - Google Drive](https://drive.google.com/file/d/1V9rjUadSlL3J-GQqHs4vCy1qZ_6IXcZN/view?usp=sharing). ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [January 3, 2024, 4:48pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/14 "2024-01-03T16:48:40Z")
Hi @AbbasMamdani and thanks for the new year message and for the [sample file](https://support.plex.tv/articles/201035968-generating-sample-files-from-media/). I noticed it does not have subtitle on it. ---
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [January 4, 2024, 3:05am UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/15 "2024-01-04T03:05:46Z")
[Sample.srt](https://forums.plex.tv/uploads/short-url/kmzZ1JPDsiYHzLVnJ7quCVSzEuM.srt) (36.2 KB) My apologies here’s the srt file. ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [January 4, 2024, 3:30am UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/16 "2024-01-04T03:30:00Z")
Sorry for the misunderstanding. My colleague brought to my attention that the first file you sent has subtitles embedded on it already. I’ll send that off to them [roku] and keep you posted. Thanks for your patience! ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [January 5, 2024, 5:54pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/17 "2024-01-05T17:54:43Z")
@AbbasMamdani Could you send me a screenshot of your device info? Thanks. > We will also need the users device information. Please ask the user to send a screenshot of picture of the System Info screen that includes their user email and device information. ---
**Author:** ![AbbasMamdani](https://avatars.discourse-cdn.com/v4/letter/a/ba8739/32.png) [@AbbasMamdani](https://forums.plex.tv/u/AbbasMamdani)\ **Post date:** [January 6, 2024, 5:44am UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/18 "2024-01-06T05:44:15Z")
![IMG_5765](https://global.discourse-cdn.com/plex/original/4X/e/d/4/ed46fc4774956650d17069d5069098f8c008e0cf.jpeg) ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [January 7, 2024, 2:08am UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/19 "2024-01-07T02:08:06Z")
I have forwarded it to them. I’ll keep you posted! Thanks, and have a great weekend. ---
**Author:** ![voka71](https://avatars.discourse-cdn.com/v4/letter/v/8797f3/32.png) [@voka71](https://forums.plex.tv/u/voka71)\ **Post date:** [February 20, 2024, 7:51pm UTC](https://forums.plex.tv/t/roku-subtitle-position-issue/854911/20 "2024-02-20T19:51:30Z")
@AbbasMamdani, I heard back from them, and they wanted to know what resolution you are outputting onto your TV. Thanks. [Next page](https://forums.plex.tv/t/roku-subtitle-position-issue/854911.md?page=2)