# Samsung Frame TV - Completely Unusable **URL:** \ **Category:** Plex Players\ **Tags:** samsung-tizen\ **Created:** [July 8, 2025, 10:27pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400 "2025-07-08T22:27:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bbarb5](https://avatars.discourse-cdn.com/v4/letter/b/c4cdca/32.png) [@bbarb5](https://forums.plex.tv/u/bbarb5)\ **Post date:** [July 8, 2025, 10:27pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/1 "2025-07-08T22:27:50Z")
Hello, for about a month now I have been unable to view Plex content on my 2022 Samsung Frame TV using the Plex App. The content will load a black screen, with a seekbar, but no picture - it will then throw an error “Playback Error - An Unexpected playback problem occurred”. This content is Direct Playing on video and audio. I had used this successfully for over a year, and it has just stopped working. this is a main TV in my house, and I need some guidance on how to get this working. I have tried: “re-installing” plex deleting the application, redownloading, re-signing in. I have tried allowing insecure connections. The server is on the same network as this TV. On the plex dash, it even says my content is playing, and the connection is secure - until the error ends the stream. Server Version#: 4.148.0 Player Version#: Client Version: 5.92.0 Platform Version: 6.5 in my log overlay Im getting the following: 07/08/2025 18:25:21:490 [(name):cylnb3xz1egy02fe3|8kcj7b] ERROR [AVPlay (IDLE)] onAVPlayError: PLAYER\_ERROR\_CONNECTION\_FAILED 07/08/2025 18:25:21:513 ((name):cyinb3xz1egy02fe3|8kcj7b] INFO [PlaybackSessionController) playback state changed to: stopped 07/08/2025 18:25:21:555 ((name):cyinb3xzlegy02fe318kcj7b] ERROR Playback error occurred. Reason: Buffering Timeout, Player took too long buffering, stopping playback 07/08/2025 18:25:21:569 ((name):cyinb3xz1egy02fe318kcj7b] WARN [PlaybackSessionController] could not retry, reporting error 07/08/2025 18:25:21:599 ((name):cyinb3xzlegy02fe3|8kcj7b] INFO Opening modal: ActionsModal 07/08/2025 18:25:21:679 ((name):cylnb3xz1egy02fe318kcj7b] INFO Opened modal: ActionsModal ---
**Author:** ![bbarb5](https://avatars.discourse-cdn.com/v4/letter/b/c4cdca/32.png) [@bbarb5](https://forums.plex.tv/u/bbarb5)\ **Post date:** [July 11, 2025, 5:44pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/2 "2025-07-11T17:44:34Z")
@BigWheel @Craig_Holliday - do either of y’all know anyone over at Plex who can look into this and give me a hand? Its my main tv so this is a critical problem for my setup. ---
**Author:** ![chadronz](https://avatars.discourse-cdn.com/v4/letter/c/e19adc/32.png) [@chadronz](https://forums.plex.tv/u/chadronz)\ **Post date:** [July 11, 2025, 7:10pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/3 "2025-07-11T19:10:35Z")
I am having the same issue on 2 Samsung Frame TV’s seemingly overnight. In the console I am seeing this error: [Req#17a97] [Plex for Samsung] [ZENTRON8000:rk9xvermu09uafflu162j9kw] Playback error occurred. Reason: FailedToSetupOrCreatePlayer, Failed to create or setup player! Message: Cannot read property ‘continuity’ of undefined ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 11, 2025, 8:38pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/4 "2025-07-11T20:38:58Z")
> [@bbarb5](#): > > Client Version: 5.92.0 I don’t think this will change things but there was an update yesterday. just wanted to check if still having issue with 5.93.1 > [@bbarb5](#): > > Server Version#: 4.148.0 This isn’t the server version it’s the web. There should be another general section a few down below the server name. Also can you get the full logs so i can add to report. [https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/](https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/) ---
**Author:** ![chadronz](https://avatars.discourse-cdn.com/v4/letter/c/e19adc/32.png) [@chadronz](https://forums.plex.tv/u/chadronz)\ **Post date:** [July 11, 2025, 7:22pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/6 "2025-07-11T19:22:17Z")
Server Version#:4.146.0 Player Version#:5.93.1 \ Seemingly overnight, both Frame TV’s in my house get error ‘Playback Error An unexpected playback problem occurred’. on anything I try to play. In the server console I see this error: [Req#17a97] [Plex for Samsung] [ZENTRON8000:rk9xvermu09uafflu162j9kw] Playback error occurred. Reason: FailedToSetupOrCreatePlayer, Failed to create or setup player! Message: Cannot read property ‘continuity’ of undefined I have set both server and client to allow insecure connections. I have reinstalled the app on the TV and have tried multiple different versions of PMS software as well. I have also turned off ‘Quality Suggestions’ on the client. Nothing has helped so far. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 11, 2025, 11:03pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/7 "2025-07-11T23:03:11Z")
Can you get the full logs so i can add to report. [https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/](https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/) ---
**Author:** ![chadronz](https://avatars.discourse-cdn.com/v4/letter/c/e19adc/32.png) [@chadronz](https://forums.plex.tv/u/chadronz)\ **Post date:** [July 12, 2025, 1:53am UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/8 "2025-07-12T01:53:29Z")
[Plex Media Server Logs\_2025-07-12\_01-52-00.zip](https://forums.plex.tv/uploads/short-url/1WhNpeExYWa2CMow54KlE07xoNW.zip) (3.0 MB) Logs attached. ---
**Author:** ![OPTI3](https://avatars.discourse-cdn.com/v4/letter/o/59ef9b/32.png) [@OPTI3](https://forums.plex.tv/u/OPTI3)\ **Post date:** [July 13, 2025, 12:38am UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/9 "2025-07-13T00:38:28Z")
I also starting having this issue with a Samsung TV. Unable to watch _anything_ with Plex. ```plaintext Jul 12, 2025 19:14:41.012 [140018455583544] WARN - [Req#262] [Plex for Samsung] [xx:xxxx] [PlaybackSessionController] failed to open playback! Cannot read property 'continuity' of undefined Jul 12, 2025 19:14:41.012 [140018455583544] ERROR - [Req#262] [Plex for Samsung] [xx:xxxx] Playback error occurred. Reason: FailedToSetupOrCreatePlayer, Failed to create or setup player! Message: Cannot read property 'continuity' of undefined Jul 12, 2025 19:14:41.012 [140018455583544] WARN - [Req#262] [Plex for Samsung] [xx:xxxx] [PlaybackSessionController] could not retry, reporting error ``` ---
**Author:** ![Jopinder](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@Jopinder](https://forums.plex.tv/u/Jopinder)\ **Post date:** [July 13, 2025, 6:27pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/10 "2025-07-13T18:27:56Z")
Same issue on a Samsung TV from 2021 with the error “ERROR Playback error occurred. Reason: FailedToSetupOrCreatePlayer, Failed to create or setup player! Message: Cannot read property ‘continuity’ of undefined” Worked flawlessly before I went on vacation, came home to an app that can’t play anything. ---
**Author:** ![zeki16](https://avatars.discourse-cdn.com/v4/letter/z/71c47a/32.png) [@zeki16](https://forums.plex.tv/u/zeki16)\ **Post date:** [July 13, 2025, 8:19pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/11 "2025-07-13T20:19:46Z")
Why no support on this issue? ---
**Author:** ![NicoPlex1234](https://avatars.discourse-cdn.com/v4/letter/n/ee7513/32.png) [@NicoPlex1234](https://forums.plex.tv/u/NicoPlex1234)\ **Post date:** [July 14, 2025, 7:26am UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/12 "2025-07-14T07:26:57Z")
Same issue here, different model of TV, but same OS > [@Started getting Playback Error on Samsung TV out of nowhere](https://forums.plex.tv/t/started-getting-playback-error-on-samsung-tv-out-of-nowhere/925779/4): > > Update: I’ve tried watching the files through the Plex web app both on my phone and my PC in which the server is running. It is also not working and giving me this error: Error code: s1001 (Network) Maybe it’s not something related to the Samsung TV then? I don’t have any other devices where I could test it. Samsung TV and Tinzen 5.5 Samsung TV specs: “AVPlay version”: “4.0”, “Tizen version”: 5.5, “Package version”: “5.64.1”, “Model”: “UA32T5300ASXNZ” ---
**Author:** ![Moussa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moussa/32/314364_2.png) [@Moussa](https://forums.plex.tv/u/Moussa)\ **Post date:** [July 14, 2025, 1:24pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/13 "2025-07-14T13:24:30Z")
Hi all. Looking into this issue now, thanks for the logs. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 15, 2025, 2:12am UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/16 "2025-07-15T02:12:44Z")
Looking at bug report this looks fix and should be in `5.93.2`. I don’t know exactly when it will get released but should be soon ---
**Author:** ![monp27](https://avatars.discourse-cdn.com/v4/letter/m/5f8ce5/32.png) [@monp27](https://forums.plex.tv/u/monp27)\ **Post date:** [July 15, 2025, 6:06am UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/17 "2025-07-15T06:06:49Z")
Discovered only this problem today and I was surprised that suddenly nothing is working in my Samsung TV. Now im waiting for the new plex update. ☹ ---
**Author:** ![CoinMaker](https://avatars.discourse-cdn.com/v4/letter/c/8dc957/32.png) [@CoinMaker](https://forums.plex.tv/u/CoinMaker)\ **Post date:** [July 15, 2025, 8:13am UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/18 "2025-07-15T08:13:06Z")
Same issue on my Samsung The Freestyle projector. I’ve been watching this thread for three days now. Like it if you have the same problem, so as not to clutter the thread with messages. ---
**Author:** ![monp27](https://avatars.discourse-cdn.com/v4/letter/m/5f8ce5/32.png) [@monp27](https://forums.plex.tv/u/monp27)\ **Post date:** [July 15, 2025, 11:35am UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/19 "2025-07-15T11:35:35Z")
This issue is really weird, now i tried again and I can play the videos that cannot be played earlier. I did no changes/update on tv client and on local plex server, which makes me question if the tv client or local plex server need to check plex’ cloud server? ---
**Author:** ![chadronz](https://avatars.discourse-cdn.com/v4/letter/c/e19adc/32.png) [@chadronz](https://forums.plex.tv/u/chadronz)\ **Post date:** [July 15, 2025, 1:40pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/20 "2025-07-15T13:40:15Z")
I just tried again on one of my TVs and it’s working for me now too. Very strange. ---
**Author:** ![Moussa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/moussa/32/314364_2.png) [@Moussa](https://forums.plex.tv/u/Moussa)\ **Post date:** [July 15, 2025, 2:44pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/21 "2025-07-15T14:44:34Z")
This should be fixed now in [5.93.2](https://forums.plex.tv/t/plex-for-samsung-2016-4k-uhd-televisions/224615/139) ---
**Author:** ![bbarb5](https://avatars.discourse-cdn.com/v4/letter/b/c4cdca/32.png) [@bbarb5](https://forums.plex.tv/u/bbarb5)\ **Post date:** [July 15, 2025, 3:38pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/22 "2025-07-15T15:38:35Z")
Hi @Moussa I just tried this again and am still having the same problem as my original post at the top of the thread. I am now running client version 5.93.2, and PMS Version 1.41.9.9961. I have sent you a DM with my logs. ---
**Author:** ![Jopinder](https://avatars.discourse-cdn.com/v4/letter/j/e68b1a/32.png) [@Jopinder](https://forums.plex.tv/u/Jopinder)\ **Post date:** [July 15, 2025, 6:43pm UTC](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400/23 "2025-07-15T18:43:57Z")
@Moussa Thanks, that fixed the issue and error for me. [Next page](https://forums.plex.tv/t/samsung-frame-tv-completely-unusable/925400.md?page=2)