Samsung playback skip transcoding TrueHD to AAC

As mentioned in the last thread, there’s still an issue with playback randomly skipping forward when transcoding TrueHD audio to AAC.

The PMS update to 1.16.5.1554 has fixed the Direct Play issue for a lot of content but TrueHD audio is still a problem.

Server: FreeBSD 11.2
Server Version#: 1.16.5.1554
Player Version#: 3.103.1
Tizen Version#: 2.4.0

Logs attached. PMS.txt (279.4 KB)

2 Likes

I am having this same issue. To be clear the issue is isolated to when transcoding “TrueHD to AAC”. When playing the AAC track (Direct play mode) the issue is not reproducible.

Hopefully this will get fixed soon…

Setup:
PMS: 1.16.5.1544 (Synology NAS - 64bit)
Plex for Samsung: 4.1.1
Tizen: 2.4.0
TV: Samsung KS8000 (55’’)

Logs:
Plex Media Server Logs_2019-08-25_10-26-18.zip (731.1 KB)

Dashboard Screenshot:
915ca7502d1b213d029be2385ec11df7d4ca6023

Recorded Video of the issue:

Hi, I have a samsung Q9FN. Buffering problem occurs with DTS to AAC transcode too.

I checked again the behaviour of plex for samsung. I exclude it’s a network problem: tried wired and wifi connection (5ghz), same result.
At the same conditions I used plex app on xb1x, no buffering issue during transcoding audio stream. Unfortunately xb1x app is worse than the samsung counterpart. It has much more limitations, for example about video codecs (I have some movies 4k H264 transcoded to 1080) and DTS passtrough doesn’t work.
So at this time I have two choices, both with bugs.
I don’t want to setup a third solution based on kodi, again.
Could you provide me with a feedback? Is there anyone working on this issue?

Thanks in advance,
Santrax

Tizen 2.4.0, Samsung UE55KS7000, Plex Client 4.1.1 and Plex Server 1.16.3.something. Using the exact same file as @AliveKiller I also get skipping when TrueHD is transcoded to AAC. From their video clip it also seems to happen at the exact same place (and plenty before that also).

Samsung doesn’t do directplay with DTS since NU series.

1 Like

Same problem here.

Any update on this?

Same problem here. Only skips when Transcoding TrueHD. Really frustrating

Hello PLEX DEV Team

Any update as it seems to be no acknowledgement what so ever…

When this reported issue will be fixed?

Needs more info:

  • Is this happening for anyone on Tizen 3+ (2015+) devices?
  • Does this happen when transcoding DTS, or just TrueHD?
  • Does this happen on an older version of PMS?

No idea.
DTS-HD MA 5.1/7.1 is Direct Play.
Not sure. I’ve had the issue since loading up 4K content but have had AC3 5.1 to fallback to so didn’t really bother me.

DTS plays fine. Only relates to True HD audio. I really don’t know if this worked in older server versions because True HD is not an old format… Please fix this. Only Tizen related here. But thats every new Samsung TV…

I have a 2016 Samsung TV, no idea the tizen version.
No problems with DTS, only True HD skips when transcoding.

I can confirm this problem as well. Really frustrating

Come on, guys. What the hell? Still doing it with 1.17.0.1709-982421575…

XPLAY works perfectly with TrueHD.

All my content works fine with plex , but when I see media with TrueHD its transcoding.

Kind annoying when you have 4K UHD content that works fine without TrueHD . With TrueHD i have to switch to Xplay to see it.

Same issue here on version 4.5.1. happening on DTS 5.1 to ACC.

Model: UE55NU807 (purchased in 2018)
PMS : 1.17.0.1709

1 Like

PMS 1.17
Samsung tizen 4.0
Plex app 4.5.1 (latest ver)

Video is freezing for a few sec then play again. Transcoding DTS to AC.

I downgraded the PMS to 1.16.3 n it fixed the problem

Didn’t fix the true HD 7.1 tho, sometimes it freeze but still bearable.

Still happening on 1.18.1.1966

Happy to try an older release for FreeBSD, just link me.