# Samsung Plex App HDR issue **URL:** \ **Category:** Plex Players\ **Tags:** server-western-digital, samsung-tizen\ **Created:** [September 27, 2022, 7:35pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667 "2022-09-27T19:35:29Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![lionelvanormelingen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lionelvanormelingen/32/287651_2.png) [@lionelvanormelingen](https://forums.plex.tv/u/lionelvanormelingen)\ **Post date:** [September 27, 2022, 7:35pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/1 "2022-09-27T19:35:29Z")
Hi, I have issues with the Samsung Plex APP. It does play everything fine, except HDR files, where it says ‘not enough CPU for conversion’ My tv is a Samsung Q67, and the Plex server is running on a WD Mycloud HDD. I believe the options for both the specific file and the general settings are set to “direct play/stream”, so I don’t understand why it wants to convert the HDR files. The TV is plugged on the network via RJ45, if that changes anything. Edit : the same files play ok on my Windows 10 PC through the plex App Thanks for the help ---
**Author:** ![DaveBinM](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/davebinm/32/9984_2.png) [@DaveBinM](https://forums.plex.tv/u/DaveBinM)\ **Post date:** [September 27, 2022, 7:55pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/2 "2022-09-27T19:55:23Z")
Quite likely that you’re trying to play some audio or subtitles that the Samsung platform can’t support at this time. Can you provide the [Media XML](https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/#toc-1) for the file, please? ---
**Author:** ![lionelvanormelingen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lionelvanormelingen/32/287651_2.png) [@lionelvanormelingen](https://forums.plex.tv/u/lionelvanormelingen)\ **Post date:** [September 27, 2022, 8:21pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/3 "2022-09-27T20:21:52Z")
Hi, thanks for your fast response. What troubles me is that, I think, barring the HDR part, the file are almost the same. Here are 2 diff XMLs. [HDR\_file.txt](https://forums.plex.tv/uploads/short-url/eoGD9lOzp96FcfrLf7INJ5SrtJf.txt) (15.1 KB) [non\_HDR\_file.txt](https://forums.plex.tv/uploads/short-url/B2QefmrCb4LtsTxAqRWWDYQvNZ.txt) (8.1 KB) Thanks ---
**Author:** ![DaveBinM](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/davebinm/32/9984_2.png) [@DaveBinM](https://forums.plex.tv/u/DaveBinM)\ **Post date:** [September 27, 2022, 9:10pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/4 "2022-09-27T21:10:56Z")
Cheers! I think I have an idea, but could you replicate the issue, and then send the [Server Logs,](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please? ---
**Author:** ![lionelvanormelingen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lionelvanormelingen/32/287651_2.png) [@lionelvanormelingen](https://forums.plex.tv/u/lionelvanormelingen)\ **Post date:** [September 28, 2022, 5:39pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/5 "2022-09-28T17:39:40Z")
Hi, Here are the [Server Logs.](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) Not sure what you need, so here’s the whole Zip I got from the web app [Plex Media Server Logs\_2022-09-28\_17-38-45.zip](https://forums.plex.tv/uploads/short-url/c2hV6tMJ6VC2L3poDRQpZgCG85b.zip) (510.6 KB) Thanks again; ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [September 28, 2022, 6:06pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/6 "2022-09-28T18:06:40Z")
@lionelvanormelingen Unfortunately, the [server log](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) files do not contain enough information, as debug level logging has been disabled. Please re-enable debug logging in Settings → _Server\_Name_ → General. Do not enable verbose logging. ![Screenshot (1203)](https://global.discourse-cdn.com/plex/original/4X/5/f/f/5ffceca5571e73844090365cb630198a66c4f805.png) Then restart Plex Media, re-create the problem, pull a new set of log files, and post to the thread. ---
**Author:** ![lionelvanormelingen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lionelvanormelingen/32/287651_2.png) [@lionelvanormelingen](https://forums.plex.tv/u/lionelvanormelingen)\ **Post date:** [September 29, 2022, 6:10pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/7 "2022-09-29T18:10:39Z")
Hi, This should do it, Thanks [Plex Media Server Logs\_2022-09-29\_18-10-12.zip](https://forums.plex.tv/uploads/short-url/e4Ra3hKUQzz1VzwTLgRL2IqQcB4.zip) (545.3 KB) ---
**Author:** ![lionelvanormelingen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lionelvanormelingen/32/287651_2.png) [@lionelvanormelingen](https://forums.plex.tv/u/lionelvanormelingen)\ **Post date:** [October 2, 2022, 11:44am UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/8 "2022-10-02T11:44:48Z")
@FordGuy61 @DaveBinM Bump, anything more you guys can do for me ? If not, I’ll just get rid of any HDR stuff and consider the Samsung APP cannot play those ☹ ---
**Author:** ![DaveBinM](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/davebinm/32/9984_2.png) [@DaveBinM](https://forums.plex.tv/u/DaveBinM)\ **Post date:** [October 2, 2022, 10:21pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/9 "2022-10-02T22:21:51Z")
I didn’t have a look at them over the weekend, sorry (it was my Friday when you shared them), but I’ll take a look in the next day or so ---
**Author:** ![lionelvanormelingen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lionelvanormelingen/32/287651_2.png) [@lionelvanormelingen](https://forums.plex.tv/u/lionelvanormelingen)\ **Post date:** [October 3, 2022, 9:54am UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/10 "2022-10-03T09:54:20Z")
Aight no worries, sorry for pushing you guys 😁 Thanks for the help ---
**Author:** ![lionelvanormelingen](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/lionelvanormelingen/32/287651_2.png) [@lionelvanormelingen](https://forums.plex.tv/u/lionelvanormelingen)\ **Post date:** [October 17, 2022, 7:28pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/11 "2022-10-17T19:28:11Z")
Bump ? ☹ ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 15, 2023, 7:28pm UTC](https://forums.plex.tv/t/samsung-plex-app-hdr-issue/812667/12 "2023-01-15T19:28:26Z")
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