Can you please provide media info xml and debug logs captured after reproducing this with one of your media files
For Media Info XML - see https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/
For logging to be enabled - see https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/
and to capture the logs
and please attach the zipped logs and media info xml and indication as to what time the test was started
I’m very sorry for the trouble, but could you answer. Is it possible to make subtitles without transcoding to Samsung tizen? At least a text format. For example: I’m watching a movie with DTS sound and when it’s direct play, everything is fine. But in the same movie I need subtitles and as soon as I turn them on, transcoding starts and the sound is transcoded into Dolby Digital. Not only that the sound quality is lost, so also not the weakest computer on windows 10 does not always cope with transcoding, but I want to transfer the plex server to Synology NAS, And he certainly can not cope with transcoding.
Do you have any reason to wait for the changes? Ask questions, create a bunch of posts? Or should one already accept and look for an alternative to Plex? Thank you very much for your understanding, I will wait for the answer
The information I have regarding subtitles and Tizen is this
Only non ASS text based subs will not requires a full transcode. ASS based subs can be made to also not require a full transcode by selecting Settings > Video > Burn Subtitles > Only image formats.
There is also the information on the release note http://forums.plex.tv/discussion/307151/plex-for-samsung-2016-televisions
See my earlier post regarding diagnostics which I would like to see if what is happening is not as described above
Any news? Logs in at least something helped? (Excuse for troubling)