# Samsung TV App

**URL:** <https://forums.plex.tv/t/samsung-tv-app/365895>\
**Category:** Apps & Creations\
**Tags:** samsung-smart-hub\
**Created:** [January 22, 2019, 6:27pm UTC](https://forums.plex.tv/t/samsung-tv-app/365895 "2019-01-22T18:27:16Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![martint999](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@martint999](https://forums.plex.tv/u/martint999)\
**Post date:** [January 22, 2019, 6:27pm UTC](https://forums.plex.tv/t/samsung-tv-app/365895/1 "2019-01-22T18:27:17Z")

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Hi

I have a Samsung TV and all was working fine however I now get User doesnt have any access to any servers or shared content.

However I am able to access the plex server via the sources button on the TV remote. I also tried uninstalling and reinstalling the app and linking account again but get the same issue.

If I click continue i get the same message and just an option to hit OK. The screen is them blank with the plex background

I have uploaded a couple of photos

Any help appreciated

 ![20190122_182406](https://global.discourse-cdn.com/plex/original/3X/d/7/d7c03d8f16b531cc64852a6703b4a2518ba8dd76.jpeg) ![20190122_180251](https://global.discourse-cdn.com/plex/original/3X/b/c/bc3adad905816bbf53ed360d485a8f865d40a173.jpeg)

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**Author:** ![anon18523487](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@anon18523487](https://forums.plex.tv/u/anon18523487)\
**Post date:** [January 22, 2019, 10:57pm UTC](https://forums.plex.tv/t/samsung-tv-app/365895/2 "2019-01-22T22:57:42Z")

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Are you positive you are linking the app to the correct Plex account?

Also check your server and make sure remote access is setup properly and that it is correctly listing your public and private IPs.

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**Author:** ![GKM5801](https://avatars.discourse-cdn.com/v4/letter/g/fbc32d/32.png) [@GKM5801](https://forums.plex.tv/u/GKM5801)\
**Post date:** [February 3, 2019, 5:27pm UTC](https://forums.plex.tv/t/samsung-tv-app/365895/3 "2019-02-03T17:27:57Z")

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I have a similar problem. keeps coming back to 4 digit code screen after the code is accepted via web.

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**Author:** ![martint999](https://avatars.discourse-cdn.com/v4/letter/m/c37758/32.png) [@martint999](https://forums.plex.tv/u/martint999)\
**Post date:** [February 3, 2019, 5:40pm UTC](https://forums.plex.tv/t/samsung-tv-app/365895/4 "2019-02-03T17:40:43Z")

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Managed to fix mine by turning everything off/on and making sure all updates were installed. Plex seems to want to update fairly often.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 4, 2019, 5:40pm UTC](https://forums.plex.tv/t/samsung-tv-app/365895/5 "2019-05-04T17:40:45Z")

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