# Samsung TV keeps getting Network Connection error when streaming from Plex

**URL:** <https://forums.plex.tv/t/samsung-tv-keeps-getting-network-connection-error-when-streaming-from-plex/846726>\
**Category:** Plex Players\
**Tags:** samsung-tizen\
**Created:** [July 8, 2023, 2:43pm UTC](https://forums.plex.tv/t/samsung-tv-keeps-getting-network-connection-error-when-streaming-from-plex/846726 "2023-07-08T14:43:15Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jsoltes](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jsoltes](https://forums.plex.tv/u/jsoltes)\
**Post date:** [July 8, 2023, 2:43pm UTC](https://forums.plex.tv/t/samsung-tv-keeps-getting-network-connection-error-when-streaming-from-plex/846726/1 "2023-07-08T14:43:16Z")

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Server Version#: 1.32.4.7195  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

An error in a blackbox that reads “Network connection lost. Please check this device’s network connections.” keeps popping up when I’m streaming a video from my computer through Plex. It usually happens near the end of the video. I’ve already reset my tv to factory settings, did a power cycle, reboot my modem and even changed my modem. Only seems to happen when using Plex.

Anyone else has the same issues?

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**Author:** ![SASSBS](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@SASSBS](https://forums.plex.tv/u/SASSBS)\
**Post date:** [July 14, 2023, 6:04pm UTC](https://forums.plex.tv/t/samsung-tv-keeps-getting-network-connection-error-when-streaming-from-plex/846726/2 "2023-07-14T18:04:01Z")

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Just started getting this error over the last week. It’s usually at the end of the video but today started happening during playback.

I don’t see anything in the logs for causing this other than it saying

Playback error occurred. Reason: ServerTerminatedStream, Server terminated stream: Conversion failed. The transcoder process crashed.  
and  
Failed to stream media, client probably disconnected after 540672 bytes: 10054 - An existing connection was forcibly closed by the remote host

The only thing I can think of is ass subtitles causing issues as the episode had them enabled but no subtitles were showing.

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<div class="post-metadata">

**Author:** ![jsoltes](https://avatars.discourse-cdn.com/v4/letter/j/4491bb/32.png) [@jsoltes](https://forums.plex.tv/u/jsoltes)\
**Post date:** [July 14, 2023, 6:25pm UTC](https://forums.plex.tv/t/samsung-tv-keeps-getting-network-connection-error-when-streaming-from-plex/846726/3 "2023-07-14T18:25:32Z")

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I think I fixed it. I switched my TV’s wifi access to 5GHZ from 2.4 and haven’t had the issue since.

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<div class="post-metadata">

**Author:** ![SASSBS](https://avatars.discourse-cdn.com/v4/letter/s/bc8723/32.png) [@SASSBS](https://forums.plex.tv/u/SASSBS)\
**Post date:** [July 15, 2023, 7:53am UTC](https://forums.plex.tv/t/samsung-tv-keeps-getting-network-connection-error-when-streaming-from-plex/846726/4 "2023-07-15T07:53:11Z")

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that’s good, mine is wired though.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [October 13, 2023, 7:53am UTC](https://forums.plex.tv/t/samsung-tv-keeps-getting-network-connection-error-when-streaming-from-plex/846726/5 "2023-10-13T07:53:27Z")

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