# Samsung TV repeated 'network connection lost' error **URL:** \ **Category:** Plex Players\ **Tags:** server-windows, smart-tv\ **Created:** [December 12, 2023, 4:47pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651 "2023-12-12T16:47:12Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![nerdcanoe](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nerdcanoe](https://forums.plex.tv/u/nerdcanoe)\ **Post date:** [December 12, 2023, 4:47pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/1 "2023-12-12T16:47:12Z")
Server Version#: most recent Player Version#: most recent ![PXL_20231212_164244138](https://global.discourse-cdn.com/plex/original/4X/8/2/c/82c6a950d822718965f9c0ea4c573cddc65a3e15.jpeg) Anyone help with this repeated error? Made Plex absolutely unusable on our Samsung Smart TV. Every other app on the TV fine. I’ve uninstalled/reinstalled the app, I’ve reset the network connection multiple times, my server is running a wired internet connection, I can watch my stuff on my phone and cast to other TVs but our smart TV just doesn’t work anymore. Help. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 12, 2023, 5:35pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/2 "2023-12-12T17:35:19Z")
Can you enable logging to server in the app then get the [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) after it happens. ---
**Author:** ![nerdcanoe](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nerdcanoe](https://forums.plex.tv/u/nerdcanoe)\ **Post date:** [December 12, 2023, 6:56pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/3 "2023-12-12T18:56:57Z")
[Plex Media Server Logs\_2023-12-12\_14-55-55.zip](https://forums.plex.tv/uploads/short-url/ggYDm1JDzgDx4z9rkTGh9C035qV.zip) (4.6 MB) Does this help? ---
**Author:** ![nerdcanoe](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nerdcanoe](https://forums.plex.tv/u/nerdcanoe)\ **Post date:** [December 13, 2023, 5:44pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/4 "2023-12-13T17:44:04Z")
Any ideas here? This happened once before a while back and it seems to fix itself but now it’s persistent and my Plex on my Samsung TV is unusable. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 13, 2023, 6:17pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/5 "2023-12-13T18:17:09Z")
Unfortunately not any good info in logs. If you have not can you try allowing and preferring insecure connections in the app to see if that helps. ---
**Author:** ![nerdcanoe](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nerdcanoe](https://forums.plex.tv/u/nerdcanoe)\ **Post date:** [December 13, 2023, 6:40pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/6 "2023-12-13T18:40:49Z")
I’ve seen this advice when I’ve googled this problem before but I am unsure where to find that setting? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 13, 2023, 6:46pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/7 "2023-12-13T18:46:30Z")
The two settings should be under Settings\>Advanced ---
**Author:** ![nerdcanoe](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nerdcanoe](https://forums.plex.tv/u/nerdcanoe)\ **Post date:** [December 13, 2023, 7:25pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/8 "2023-12-13T19:25:23Z")
Do you mean in the desktop app, the phone app, or the TV app? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 13, 2023, 7:27pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/9 "2023-12-13T19:27:00Z")
In the app on TV where you are getting the error ---
**Author:** ![nerdcanoe](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nerdcanoe](https://forums.plex.tv/u/nerdcanoe)\ **Post date:** [December 16, 2023, 3:36pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/10 "2023-12-16T15:36:03Z")
Hmm I changed it on my phone app and that seemed to fix it for a day. This morning it didn’t work again so I changed settings on the TV app but it still doesn’t work ☹ ---
**Author:** ![nerdcanoe](https://avatars.discourse-cdn.com/v4/letter/n/3d9bf3/32.png) [@nerdcanoe](https://forums.plex.tv/u/nerdcanoe)\ **Post date:** [January 8, 2024, 6:28pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/11 "2024-01-08T18:28:30Z")
This continues to make Plex unable on my Samsung TV, anyone have any idea how to fix? ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 7, 2024, 6:29pm UTC](https://forums.plex.tv/t/samsung-tv-repeated-network-connection-lost-error/862651/12 "2024-04-07T18:29:05Z")
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