Thanks so much for the assist!
How are you asking it to play on the dot? “Alexa open Plex” “Play Black Sabbath”. She then proceeds to say that she is going to play it, then does nothing
When did you first enable this skill? Either 10/23 or 10/24
Did this ever work for you? The Plex skill activates and Alexa say’s what she is supposed to say, but she never plays the music. So I guess not.
Do other skills like iHeartRadio or Amazon music work on your dot for music playback on the dot locally? Amazon Music works fine and is the only music I have tried on the device besides Plex.
Another important note, I received an email from Amazon about this:
"I’m sorry for the issue you are facing in playing music on your Alexa Device.
Please do not worry there is nothing wrong with the device.
I regret to inform you that we are receiving lots of customers having the same query and the basic troubleshooting is not working for this issue. Hence, we have informed it to our technical team. Our technical team is aware of this issue and working on a fix.
However, I’ve also reported your concern to our technical team, and they’re working on taking care of it. Errors like this are usually corrected shortly after they’re reported.
I would kindly request you to please wait a little longer so that it will help us to complete our research, there are times that it may take us a little longer as it is in this case. I truly apologize for this delay.
Situations such as this are rare, and our goal is to help resolve any problems you encounter as quickly as possible. Please try to use Alexa app settings later."