# Scan Library Files failure **URL:** \ **Category:** General Discussions\ **Tags:** library-management\ **Created:** [February 11, 2020, 9:07pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072 "2020-02-11T21:07:27Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![stdunphy\_sympatico\_ca](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@stdunphy\_sympatico\_ca](https://forums.plex.tv/u/stdunphy_sympatico_ca)\ **Post date:** [February 11, 2020, 9:07pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/1 "2020-02-11T21:07:27Z")
Unsure as to why, but when I hit ‘Scan Library Files’ for my Music folder, I get a message that says ‘An internet connection is required…’. What’s weird is that the scan works fine for all my other directories, and I am connected. Any help would be appreciated. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 12, 2020, 9:00am UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/2 "2020-02-12T09:00:44Z")
Is this a newly created library or a former Plex Premium Music library? When you edit it, what is set as “Scanner” and “Agent” on the “Advanced” tab? ---
**Author:** ![stdunphy\_sympatico\_ca](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@stdunphy\_sympatico\_ca](https://forums.plex.tv/u/stdunphy_sympatico_ca)\ **Post date:** [February 12, 2020, 8:55pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/3 "2020-02-12T20:55:25Z")
This isn’t new. It was created at the same time as my other directories. I don’t know what you mean by 'Plex Premium Music library, or by when I edit it…?? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 12, 2020, 9:05pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/4 "2020-02-12T21:05:05Z")
Edit the library, click on advanced, scroll down. what is selected for Scanner and Agent (“Plex Music” used to be called “premium Music”) ![Screen_Shot_2020-02-12_at_1_03_56_PM](https://global.discourse-cdn.com/plex/original/3X/c/d/cde3a2ce614d7056694b7da5dea2bcba33d7dddb.png) ![Screen Shot 2020-02-12 at 1.02.51 PM](https://global.discourse-cdn.com/plex/original/3X/1/2/12078e9738bf5c77fd73dad0762d21d97cf2f6de.png) ---
**Author:** ![stdunphy\_sympatico\_ca](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@stdunphy\_sympatico\_ca](https://forums.plex.tv/u/stdunphy_sympatico_ca)\ **Post date:** [February 12, 2020, 9:09pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/5 "2020-02-12T21:09:29Z")
Ah, I see what you mean now. For both scanner and agent it says plex music. ?? ---
**Author:** ![stdunphy\_sympatico\_ca](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@stdunphy\_sympatico\_ca](https://forums.plex.tv/u/stdunphy_sympatico_ca)\ **Post date:** [February 12, 2020, 9:42pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/6 "2020-02-12T21:42:04Z")
So… what does this mean? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 12, 2020, 9:47pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/7 "2020-02-12T21:47:23Z")
Can you verify that your server has an accurate time and date setting? Does it have a fully usable internet connection or is it behind some firewall, filter, or VPN? ---
**Author:** ![stdunphy\_sympatico\_ca](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@stdunphy\_sympatico\_ca](https://forums.plex.tv/u/stdunphy_sympatico_ca)\ **Post date:** [February 12, 2020, 10:30pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/8 "2020-02-12T22:30:30Z")
Yes to all. Everything is fine. Even other Plex directories. Should these be set to ‘plex music’? Or? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [February 13, 2020, 8:55am UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/9 "2020-02-13T08:55:43Z")
Yes, ‘Plex Music’ is the default for both. Most users who had this issue could solve it by stopping and restarting their Plex servers. Did you try that? ---
**Author:** ![stdunphy\_sympatico\_ca](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@stdunphy\_sympatico\_ca](https://forums.plex.tv/u/stdunphy_sympatico_ca)\ **Post date:** [February 13, 2020, 10:24pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/10 "2020-02-13T22:24:47Z")
OK. So, now things are worse. I signed out, shut down and restarted, and now starting up again, it says it can’t find my server. A few weeks ago I replaced my modem. I’m thinking that’s the problem. But now, I can’t seem to find how I set that up in the first place… ---
**Author:** ![stdunphy\_sympatico\_ca](https://avatars.discourse-cdn.com/v4/letter/s/bbe5ce/32.png) [@stdunphy\_sympatico\_ca](https://forums.plex.tv/u/stdunphy_sympatico_ca)\ **Post date:** [February 13, 2020, 10:46pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/11 "2020-02-13T22:46:51Z")
OK. New update. I only had one option, so I took it. I selected ‘delete this server’. Then shut Plex down. I then reran the install, which only gave me the choice to select ‘repair’. I ran that. Once run, everything seems to have reconfigured, and all is good now. I’m glad it all worked but, this entire scenario is really odd, counterintuitive ‘behaviour’… In any case, thanks to all for your help. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [May 13, 2020, 10:46pm UTC](https://forums.plex.tv/t/scan-library-files-failure/541072/12 "2020-05-13T22:46:57Z")
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