# Security password reset **URL:** \ **Category:** General Discussions\ **Created:** [August 24, 2022, 6:00am UTC](https://forums.plex.tv/t/security-password-reset/805725 "2022-08-24T06:00:06Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![SH4LT1S](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@SH4LT1S](https://forums.plex.tv/u/SH4LT1S)\ **Post date:** [August 24, 2022, 6:00am UTC](https://forums.plex.tv/t/security-password-reset/805725/1 "2022-08-24T06:00:06Z")
Hello, I just got email “Action required: Important notice of a potential data breach”. Do I need to do anything if I am using google log in? ---
**Author:** ![IraitzGoiko](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/iraitzgoiko/32/285795_2.png) [@IraitzGoiko](https://forums.plex.tv/u/IraitzGoiko)\ **Post date:** [August 24, 2022, 6:32am UTC](https://forums.plex.tv/t/security-password-reset/805725/2 "2022-08-24T06:32:04Z")
I have the same question, I am using google to log in aswell. Should we reset google password too? ---
**Author:** ![SH4LT1S](https://avatars.discourse-cdn.com/v4/letter/s/919ad9/32.png) [@SH4LT1S](https://forums.plex.tv/u/SH4LT1S)\ **Post date:** [August 24, 2022, 6:39am UTC](https://forums.plex.tv/t/security-password-reset/805725/3 "2022-08-24T06:39:40Z")
Google is not related, tho not sure what to do with plex ---
**Author:** ![gregn\_aus](https://avatars.discourse-cdn.com/v4/letter/g/35a633/32.png) [@gregn\_aus](https://forums.plex.tv/u/gregn_aus)\ **Post date:** [August 24, 2022, 6:42am UTC](https://forums.plex.tv/t/security-password-reset/805725/4 "2022-08-24T06:42:52Z")
I have same issue - i used my email address and reset the password - now can not log in at all ! WAS this a SPAM message?? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 24, 2022, 8:08am UTC](https://forums.plex.tv/t/security-password-reset/805725/5 "2022-08-24T08:08:41Z")
> [@gregn\_aus](#): > > WAS this a SPAM message?? It was real. ---
**Author:** ![skynet600](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/skynet600/32/13739_2.png) [@skynet600](https://forums.plex.tv/u/skynet600)\ **Post date:** [August 24, 2022, 8:18am UTC](https://forums.plex.tv/t/security-password-reset/805725/6 "2022-08-24T08:18:03Z")
Same here. Reset password and now unable to access media server even though logged in again. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 24, 2022, 8:18am UTC](https://forums.plex.tv/t/security-password-reset/805725/7 "2022-08-24T08:18:41Z")
> **[What if Your Plex Account Requires a Password Reset? | Plex Support](https://support.plex.tv/articles/account-requires-password-reset/)** > > It’s possible that in some cases, your Plex account might be flagged as requiring a password reset before you can... ---
**Author:** ![skynet600](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/skynet600/32/13739_2.png) [@skynet600](https://forums.plex.tv/u/skynet600)\ **Post date:** [August 24, 2022, 8:20am UTC](https://forums.plex.tv/t/security-password-reset/805725/8 "2022-08-24T08:20:17Z")
Password resetting isn’t the issue. I reset it and now my server content is inaccessible. I get an error not directly connected to server. I assume it is an authorised server issue? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 24, 2022, 8:21am UTC](https://forums.plex.tv/t/security-password-reset/805725/9 "2022-08-24T08:21:21Z")
Please read the article **in full.** Particulartly what is below of the heading “Sign In/Claim Your Plex Media Server” ---
**Author:** ![gregn\_aus](https://avatars.discourse-cdn.com/v4/letter/g/35a633/32.png) [@gregn\_aus](https://forums.plex.tv/u/gregn_aus)\ **Post date:** [August 24, 2022, 8:34am UTC](https://forums.plex.tv/t/security-password-reset/805725/10 "2022-08-24T08:34:06Z")
Well I have reset my password and my media server works ok with the apparent new password (as does my android and MacOS clients) BUT I can’t log into the general account at: [https://www.plex.tv/](https://www.plex.tv/) Any ideas?? greg ---
**Author:** ![skynet600](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/skynet600/32/13739_2.png) [@skynet600](https://forums.plex.tv/u/skynet600)\ **Post date:** [August 24, 2022, 8:40am UTC](https://forums.plex.tv/t/security-password-reset/805725/11 "2022-08-24T08:40:52Z")
My server is no longer listed. Not in trusted devices anymore. How do I get it back please? ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 24, 2022, 8:43am UTC](https://forums.plex.tv/t/security-password-reset/805725/12 "2022-08-24T08:43:52Z")
Please read the article **in full.** [What if Your Plex Account Requires a Password Reset? | Plex Support](https://support.plex.tv/articles/account-requires-password-reset/) Particulartly what is below of the heading “Sign In/Claim Your Plex Media Server” ---
**Author:** ![skynet600](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/skynet600/32/13739_2.png) [@skynet600](https://forums.plex.tv/u/skynet600)\ **Post date:** [August 24, 2022, 9:20am UTC](https://forums.plex.tv/t/security-password-reset/805725/13 "2022-08-24T09:20:29Z")
Thank you for your patience OttoKerner. It was a faff but in the end had to setup an ssh tunnel to see the reclaim. Unbelievable how disruptive that was. ---
**Author:** ![Scuffers1](https://avatars.discourse-cdn.com/v4/letter/s/f05b48/32.png) [@Scuffers1](https://forums.plex.tv/u/Scuffers1)\ **Post date:** [August 24, 2022, 9:26am UTC](https://forums.plex.tv/t/security-password-reset/805725/14 "2022-08-24T09:26:09Z")
It’s a whole lot easier to change your password ON YOUR SERVER, then you don’t get into the _ **where’s my server gone** _ loop. on a more general point, what are Plex doing about securing their databases better? I’m not too chuffed to have my email address etc. leaked, let alone passwords, even if they are ‘encrypted’. ---
**Author:** ![Kopoola](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@Kopoola](https://forums.plex.tv/u/Kopoola)\ **Post date:** [August 24, 2022, 10:02am UTC](https://forums.plex.tv/t/security-password-reset/805725/15 "2022-08-24T10:02:58Z")
Hi I have followed the instructions and the password now I cannot access my media server on the Synology NAS. I do not have the option of claiming the server. I have tried restarting the NAS clicking the URL web link from the plex media server app on the NAS and still do not get the option of claiming the server … what a nightmare! changing a password should not be so hard. any help would be appreciated… ![Screenshot 2022-08-24 193854](https://global.discourse-cdn.com/plex/original/4X/0/c/b/0cb83f0d36a521f901b2463195312d9844a8731d.png) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [August 24, 2022, 10:09am UTC](https://forums.plex.tv/t/security-password-reset/805725/16 "2022-08-24T10:09:29Z")
Please look here: [Action required: Important notice of a potential data breach - #122 by FordGuy61](https://forums.plex.tv/t/action-required-important-notice-of-a-potential-data-breach/805727/122) ---
**Author:** ![Kopoola](https://avatars.discourse-cdn.com/v4/letter/k/45deac/32.png) [@Kopoola](https://forums.plex.tv/u/Kopoola)\ **Post date:** [August 24, 2022, 10:15am UTC](https://forums.plex.tv/t/security-password-reset/805725/17 "2022-08-24T10:15:44Z")
Hi not sure if it is a reply to my post but I have some much media on my NAS I cannot afford to lose it all, I question why a simple password change requires so a risk? ---
**Author:** ![ago2180](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@ago2180](https://forums.plex.tv/u/ago2180)\ **Post date:** [August 24, 2022, 10:16am UTC](https://forums.plex.tv/t/security-password-reset/805725/19 "2022-08-24T10:16:43Z")
I would like to close my account but I can’t find how ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 24, 2022, 10:31am UTC](https://forums.plex.tv/t/security-password-reset/805725/20 "2022-08-24T10:31:24Z")
> [@Kopoola](#): > > I have some much media on my NAS I cannot afford to lose it all, Your media is not at risk. A Plex password change does not touch your media files. > [@Kopoola](#): > > clicking the URL web link from the plex media server app on the NAS That will not work. Are you local to the NAS? If so, point a incognito browser window at the IP address: http://\:32400/web. However… You will have trouble claiming it right now due to the load on the Plex servers. Many people are having trouble claiming servers, not just on Synology. Once Plex’s systems have stabilized, you should be able to claim your server. You can try to claim the server, but the process may timeout. If that happens, wait and try later. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [August 24, 2022, 10:34am UTC](https://forums.plex.tv/t/security-password-reset/805725/21 "2022-08-24T10:34:44Z")
> [@ago2180](#): > > I would like to close my account but I can’t find how Account Settings, bottom of page: [https://app.plex.tv/desktop/#!/settings/account](https://app.plex.tv/desktop/#!/settings/account) If it errors out, wait a couple hours before trying again. [Next page](https://forums.plex.tv/t/security-password-reset/805725.md?page=2)