# Server 2012 R2 PMS stuck at PLEX screen, no setup wizard

**URL:** <https://forums.plex.tv/t/server-2012-r2-pms-stuck-at-plex-screen-no-setup-wizard/648832>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [October 31, 2020, 12:11pm UTC](https://forums.plex.tv/t/server-2012-r2-pms-stuck-at-plex-screen-no-setup-wizard/648832 "2020-10-31T12:11:49Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![HK-Steve](https://avatars.discourse-cdn.com/v4/letter/h/b3f665/32.png) [@HK-Steve](https://forums.plex.tv/u/HK-Steve)\
**Post date:** [October 31, 2020, 12:11pm UTC](https://forums.plex.tv/t/server-2012-r2-pms-stuck-at-plex-screen-no-setup-wizard/648832/1 "2020-10-31T12:11:49Z")

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Server Version#: 1.20.3.3483-211702a9f

Plex was running perfect for the last 6 years on my HP DL380G6  
Had a hard drive controller fail, so installed a fresh Server 2012 R2, installed all updates.  
Installed Plex, and the web interface is stuck at PLEX screen, no wizard to setup.

I tried reinstalling PLEX but still the same.  
Am I missing some other software??

Much appreciated

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [October 31, 2020, 12:13pm UTC](https://forums.plex.tv/t/server-2012-r2-pms-stuck-at-plex-screen-no-setup-wizard/648832/2 "2020-10-31T12:13:21Z")

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You might want to try a different web browser, instead of the default IE.

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**Author:** ![JAGSERVER](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jagserver/32/224073_2.png) [@JAGSERVER](https://forums.plex.tv/u/JAGSERVER)\
**Post date:** [January 15, 2021, 8:45am UTC](https://forums.plex.tv/t/server-2012-r2-pms-stuck-at-plex-screen-no-setup-wizard/648832/3 "2021-01-15T08:45:54Z")

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I had the same issue with Server 2012. I installed FireFox and then put in localhost:32400/web and was able to finish setup.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 15, 2021, 8:45am UTC](https://forums.plex.tv/t/server-2012-r2-pms-stuck-at-plex-screen-no-setup-wizard/648832/4 "2021-04-15T08:45:55Z")

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