# Server access on smart TV

**URL:** <https://forums.plex.tv/t/server-access-on-smart-tv/878086>\
**Category:** Plex Players\
**Tags:** samsung-smart-hub\
**Created:** [May 20, 2024, 3:37pm UTC](https://forums.plex.tv/t/server-access-on-smart-tv/878086 "2024-05-20T15:37:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![emany2](https://avatars.discourse-cdn.com/v4/letter/e/90ced4/32.png) [@emany2](https://forums.plex.tv/u/emany2)\
**Post date:** [May 20, 2024, 3:37pm UTC](https://forums.plex.tv/t/server-access-on-smart-tv/878086/1 "2024-05-20T15:37:56Z")

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Server Version#:  
Player Version#:  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

My Samsung smart TV can’t stream because it doesn’t have access to server & the message also says I’m must make sure that server is logged into my account.

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**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 20, 2024, 3:43pm UTC](https://forums.plex.tv/t/server-access-on-smart-tv/878086/2 "2024-05-20T15:43:32Z")

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Please state the model number of your TV, and if known the model year.

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**Author:** ![emany2](https://avatars.discourse-cdn.com/v4/letter/e/90ced4/32.png) [@emany2](https://forums.plex.tv/u/emany2)\
**Post date:** [May 20, 2024, 3:49pm UTC](https://forums.plex.tv/t/server-access-on-smart-tv/878086/3 "2024-05-20T15:49:11Z")

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Model: UA48J5300AK

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<div class="post-metadata">

**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\
**Post date:** [May 20, 2024, 3:58pm UTC](https://forums.plex.tv/t/server-access-on-smart-tv/878086/4 "2024-05-20T15:58:51Z")

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If I’m not mistaken, that’s an 48" LED model from 2015 for the Asian market region.  
The offical Plex app is only compatible with models from 2016 on. [https://support.plex.tv/articles/204080173-which-smart-tv-models-are-supported/](https://support.plex.tv/articles/204080173-which-smart-tv-models-are-supported/)  
And the “Orca App” which ran on the older models is no longer compatible with plex.tv due to an unsupported network encryption protocol on those old models.

Your options are to get an external media player, like a Roku, or a Chromcast with GTV, or a FireTV4K , or an AppleTV, or an nVidia Shield Pro.  
All these external devices typically receive longer support and software updates than the internal “smart TV” platforms within TV devices.

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<div class="post-metadata">

**Author:** ![emany2](https://avatars.discourse-cdn.com/v4/letter/e/90ced4/32.png) [@emany2](https://forums.plex.tv/u/emany2)\
**Post date:** [May 20, 2024, 4:05pm UTC](https://forums.plex.tv/t/server-access-on-smart-tv/878086/5 "2024-05-20T16:05:39Z")

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Yes it’s a 48" thanks for the advice.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [August 18, 2024, 4:05pm UTC](https://forums.plex.tv/t/server-access-on-smart-tv/878086/6 "2024-08-18T16:05:56Z")

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