# Server cannot be claimed after re-install

**URL:** <https://forums.plex.tv/t/server-cannot-be-claimed-after-re-install/776039>\
**Category:** Plex Media Server\
**Tags:** server-synology\
**Created:** [February 12, 2022, 5:49pm UTC](https://forums.plex.tv/t/server-cannot-be-claimed-after-re-install/776039 "2022-02-12T17:49:20Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![porteous42](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@porteous42](https://forums.plex.tv/u/porteous42)\
**Post date:** [February 12, 2022, 5:49pm UTC](https://forums.plex.tv/t/server-cannot-be-claimed-after-re-install/776039/1 "2022-02-12T17:49:21Z")

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Server Version#: 1.25.5.5492-12f6b8c83  
Player Version#: PlexWeb 4.69.1

After I lost the ability to connect from my Sonos player, I decided to do a full remove and re-install of Plex Media Server on my Synology NAS (DSM 7.0.1). The installation went OK, and I was able to designate my media folders, and the server started to scan the files. However,. I see the error “server is unclaimed and not secure”. If I click the "Claim Server button, it spins for a minute then stops… Nothing happends. How can I claim the server? (I am on the same subnet as the NAS)

Also, after the claiming process fails, it states that there is a server update available, but I am already using the most recent version I can download from the Plex website

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [February 12, 2022, 6:22pm UTC](https://forums.plex.tv/t/server-cannot-be-claimed-after-re-install/776039/2 "2022-02-12T18:22:00Z")

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Would you please, with Plex stopped, using FileStation, navigate into PlexMediaServer / AppData / Plex Media Server.

Now right-click `Logs` → `Compress to Logs.zip`

download that file from the Syno and attach it here

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**Author:** ![porteous42](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@porteous42](https://forums.plex.tv/u/porteous42)\
**Post date:** [February 12, 2022, 6:27pm UTC](https://forums.plex.tv/t/server-cannot-be-claimed-after-re-install/776039/3 "2022-02-12T18:27:49Z")

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I actually just found the same issue on the Plex forum on Reddit… My NAS was using the DNS provided by my router (192.168.1.1)… I changed ist to Google (8.8.8,8), and my server was able to be claimed. Very odd that the DNS would be the issue, but that was the case! Problem solved…

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**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\
**Post date:** [February 12, 2022, 6:28pm UTC](https://forums.plex.tv/t/server-cannot-be-claimed-after-re-install/776039/4 "2022-02-12T18:28:51Z")

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I’ve been seeing where the ISP-provided DNS (which is what your router uses) sometimes fails.

Bypassing the ISP is usually the solution.

I think Synology shortened the timeout value in DSM 7 and , as a result, it’s too short for some ISPs

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [May 13, 2022, 6:29pm UTC](https://forums.plex.tv/t/server-cannot-be-claimed-after-re-install/776039/5 "2022-05-13T18:29:34Z")

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