# Server cannot be found... but Plex is the server? **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [January 3, 2024, 7:56am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932 "2024-01-03T07:56:56Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Curandero](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@Curandero](https://forums.plex.tv/u/Curandero)\ **Post date:** [January 3, 2024, 7:56am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/1 "2024-01-03T07:56:57Z")
Hi, I’ve been using Plex Media Server on my NAS Synology DiskStation (DS3612xs, DSM 5.0-4993) for nearly 10 years without an issue, however about 4 months ago when I accessed my server, opened the Plex Media Server app and logged in, it told me it was ‘looking for servers..’ and displayed the message ‘A server could not be found. Download and install Plex Media Server, and it will appear here.’ I’ve attempted troubleshooting and I’m a bit confused about the difference between the Plex Web app and Plex Media Server. I’ve always just opened the Plex Media Server via the icon after logging into the server, entered my email and password and my library is available. I can see the server when I go into settings\>devices: 1.12.2.4929-29f6d1796 4 months ago Plex Media Server DiskStation Linux 3.2.40 (#4 SMP Wed Aug 20 13:04:11 CST 2014) Reading the troubleshooting guides, I thought I might need to ‘claim’ the server but I cannot figure out how to start that process. I’m not able to select anything on the entry for the server under ‘devices’. I’m guessing this could be any number of things, if anyone is able to point me in the right direction I would be extremely grateful. Happy to provide any additional information not already listed. Server Version#: 3.39.5 Player Version#: ? Thanks ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 3, 2024, 8:02am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/2 "2024-01-03T08:02:26Z")
Does it see/find the server if you access it using the local IP of the Syno (http://[Syno IP]:32400/web)? As a side note… the version of Plex on your Syno is almost 6 years old. You should seriously consider upgrading to a current release!! ---
**Author:** ![Curandero](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@Curandero](https://forums.plex.tv/u/Curandero)\ **Post date:** [January 4, 2024, 2:26am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/3 "2024-01-04T02:26:35Z")
Hi tom80H, thanks for replying. Opening plex directly with the link above I get the same issue, it can’t find the server and gives me options ‘Download Plex Media Server’ or ‘Download for NAS Platforms’. Isn’t what I’m opening Plex Media Server? Woah, that’s embarrassing. I’ve avoided updating because I have an irrational fear I’ll lose my library info and have trouble with the backup. I’ve just tried to update but am not able to find any links within the app that does this and when I try to update via the Package Centre within my Synology server it tells me it’s up to date. Wondering if this might be related or also if it’s better to resolve this issue, then update. Thanks again for your help. ---
**Author:** ![Curandero](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@Curandero](https://forums.plex.tv/u/Curandero)\ **Post date:** [January 4, 2024, 2:37am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/4 "2024-01-04T02:37:27Z")
Ah, I see to update it I need to be able to find the server, then it can be updated via the settings link on the side menu. ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 4, 2024, 9:21am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/5 "2024-01-04T09:21:51Z")
You don’t need to update the server from within the server settings (I’m not even sure this will work on the Syno). You can download the respective package from [https://www.plex.tv/media-server-downloads/?cat=nas&plat=synology](https://www.plex.tv/media-server-downloads/?cat=nas&plat=synology). Then trigger the update/install from within the Syno‘s App Center, using the manual installation option. Keep in mind the processing of several years of database updates will take some time during which the server will show up in „maintenance mode“ (giving you an unstyled error message). # Once this is done… can you check out the information showing if you open http://[Syno IP]:32400/identity? I’m particularly interested about the value in the `claimed=„…“` part (should be 1 or 0) ---
**Author:** ![Curandero](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@Curandero](https://forums.plex.tv/u/Curandero)\ **Post date:** [January 4, 2024, 10:07am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/6 "2024-01-04T10:07:15Z")
Using that link I’ve tried to install both the ARMv7 options in the Package Centre on my Synology Diskstation and I get the following error: “This package is not supported on the platform of Diskstation” I used this page as a reference to determine which I need: > **[What kind of CPU does my Synology NAS have? - Synology Knowledge Center](https://kb.synology.com/en-me/DSM/tutorial/What_kind_of_CPU_does_my_NAS_have)** > > Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need. It states that DS3612xs is x12, which is not explicitly listed on any of the download options. Just to complicate things it might be worth noting that my server is actually a HP Proliant Microserver that was setup by a friend to run the Synology software on their recommendation. Any advice with this additional info? Thanks again ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [January 4, 2024, 11:10am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/7 "2024-01-04T11:10:46Z")
Oh… I missed that. I’ve only checked that the Plex Media Server should still run on your version of DSM 5… not taking the ancient hardware into account 😅 # > [@Curandero](#): > > Just to complicate things it might be worth noting that my server is actually a HP Proliant Microserver that was setup by a friend to run the Synology software on their recommendation. Your setup is running Synology‘s DSM 5 on a HP microserver? Or are you using the Syno as storage for the HP microserver (running which OS)? ---
**Author:** ![Curandero](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@Curandero](https://forums.plex.tv/u/Curandero)\ **Post date:** [January 4, 2024, 11:58am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/8 "2024-01-04T11:58:22Z")
That’s correct, I am running Synology’s DSM 5.0-4993 on a HP microserver. An old friend who was (apparently) more IT savvy that I am recommended it. I have my doubts because I haven’t been able to update it beyond this above version. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [January 4, 2024, 3:15pm UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/9 "2024-01-04T15:15:47Z")
> [@Curandero](#): > > DS3612xs If you can get some help, there are XPEnology versions of DSM 6 which will work on your I3 system. (Maybe it’s an i5 microserver? 🙂 ![Screenshot from 2024-01-04 10-12-50](https://global.discourse-cdn.com/plex/original/4X/e/c/1/ec148ffece682f2dfcae04d4b3e14b0888ef2b99.jpeg) ---
**Author:** ![Curandero](https://avatars.discourse-cdn.com/v4/letter/c/f07891/32.png) [@Curandero](https://forums.plex.tv/u/Curandero)\ **Post date:** [January 5, 2024, 12:36am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/10 "2024-01-05T00:36:49Z")
Thanks ChuckPa. XPEnology is the term I had forgotten, that is what I need to be looking at. The server is this unit: > **[HP ProLiant MicroServer, G7 N54L, 1P 4GB-U Non-hot Plug SATA 150W PS Server -...](https://www.notebooksrus.net.au/hp-servers/hp-proliant-microserver-g7-7744900-371/)** > > Is your growing business ready for its first server to make you more productive and to enhance your success? The HP ProLiant MicroServer is a general purpose Are you able to advise me on which DSM 6 version I can use? I’ll get educated on doing the update. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 4, 2024, 12:37am UTC](https://forums.plex.tv/t/server-cannot-be-found-but-plex-is-the-server/864932/11 "2024-04-04T00:37:03Z")
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