# Server cannot get new certificates

**URL:** https://forums.plex.tv/t/server-cannot-get-new-certificates/777100
**Category:** Plex Media Server
**Tags:** server-synology, plex-web, networking
**Created:** [February 18, 2022, 8:57pm UTC](https://forums.plex.tv/t/server-cannot-get-new-certificates/777100 "2022-02-18T20:57:37Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![damyanmp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/damyanmp/32/220578_2.png) [@damyanmp](https://forums.plex.tv/u/damyanmp)
#### Post date: [February 18, 2022, 8:57pm UTC](https://forums.plex.tv/t/server-cannot-get-new-certificates/777100/1 "2022-02-18T20:57:37Z")

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Server Version#: 1.25.5.5492-7000 (Running on Synology DS920+  
Player Version#:

I started getting a error below

`Error — CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>`

this was noticed only few days ago, the server was unreachable remote or through app.plex.tv only via direct IP. Followed troubleshooting process.

1. Restarted the server and host
2. Signed out of the server and my account followed by reclaiming the server
3. Restarted the server again

I was never able to get it to work via browser, 1-2 devices still stay connected by I need to log in and out to re-establish the connection.

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### Author: ![damyanmp](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/damyanmp/32/220578_2.png) [@damyanmp](https://forums.plex.tv/u/damyanmp)
#### Post date: [February 19, 2022, 10:07pm UTC](https://forums.plex.tv/t/server-cannot-get-new-certificates/777100/2 "2022-02-19T22:07:31Z")

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Update: I shut off Plex service for 24 hours hoping that the ip ban is removed but still not able to get a certificate

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### Author: ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)
#### Post date: [February 20, 2022, 1:40am UTC](https://forums.plex.tv/t/server-cannot-get-new-certificates/777100/4 "2022-02-20T01:40:43Z")

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@damyanmp

Your certificate was stuck. I reset it.  
Please restart the server.

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### Author: ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)
#### Post date: [May 21, 2022, 1:40am UTC](https://forums.plex.tv/t/server-cannot-get-new-certificates/777100/5 "2022-05-21T01:40:54Z")

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