# Server Certificate Reset Request

**URL:** <https://forums.plex.tv/t/server-certificate-reset-request/886149>\
**Category:** Plex Media Server\
**Tags:** server-windows\
**Created:** [August 24, 2024, 7:30pm UTC](https://forums.plex.tv/t/server-certificate-reset-request/886149 "2024-08-24T19:30:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![kcmunnings](https://avatars.discourse-cdn.com/v4/letter/k/aca169/32.png) [@kcmunnings](https://forums.plex.tv/u/kcmunnings)\
**Post date:** [August 24, 2024, 7:30pm UTC](https://forums.plex.tv/t/server-certificate-reset-request/886149/1 "2024-08-24T19:30:41Z")

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Server Version#: 1.40.5.8897  
Player Version#: 1.98.2.208-0cf517e0

Hi, is it possible to **request a certificate reset from a Plex employee** (similar to the request here - [Server certificate reset - Plex Media Server / NAS & Devices - Plex Forum](https://forums.plex.tv/t/server-certificate-reset/815530))?

My server is KC-SERVER-PLEX. I have my reverse proxy and SSL certificate (from Digicert) up to date and configured correctly, but having issues specifically with “[app.plex.tv](http://app.plex.tv) is unable to connect tp “KC SERVER-PLEX” securely”, even though my secure connections has always been set to ‘Preferred’.

It was working fine for months/years so far before this issue rose, with no other config changes.

Thanks!

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [November 22, 2024, 7:31pm UTC](https://forums.plex.tv/t/server-certificate-reset-request/886149/2 "2024-11-22T19:31:17Z")

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Closed on November 22, 2024, 7:31pm UTC

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