# Server certificate reset **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield\ **Created:** [July 24, 2022, 10:03pm UTC](https://forums.plex.tv/t/server-certificate-reset/801952 "2022-07-24T22:03:16Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Rasmus321](https://avatars.discourse-cdn.com/v4/letter/r/c37758/32.png) [@Rasmus321](https://forums.plex.tv/u/Rasmus321)\ **Post date:** [July 24, 2022, 10:03pm UTC](https://forums.plex.tv/t/server-certificate-reset/801952/1 "2022-07-24T22:03:16Z")
Hello! I’m looking for help from a plex employee to reset my server certificate. Reinstalled plex media server on my Nvidia shield because of a lot of errors suddenly occuring and now I cant access my new server. I read on a forum that a server certificate reset might be needed. Any employee that could help me with that? Thanks /Rasmus Server Version#: Player Version#: ---
**Author:** ![Rasmus321](https://avatars.discourse-cdn.com/v4/letter/r/c37758/32.png) [@Rasmus321](https://forums.plex.tv/u/Rasmus321)\ **Post date:** [July 25, 2022, 7:52am UTC](https://forums.plex.tv/t/server-certificate-reset/801952/2 "2022-07-25T07:52:34Z")
The new server i’m going to use that is currently not accessible is “SHIELD TV”. ---
**Author:** ![cpentzell](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@cpentzell](https://forums.plex.tv/u/cpentzell)\ **Post date:** [July 26, 2022, 5:51am UTC](https://forums.plex.tv/t/server-certificate-reset/801952/3 "2022-07-26T05:51:15Z")
I need the same thing. I can no longer connect to the Plex server on my Shield. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [July 26, 2022, 6:07am UTC](https://forums.plex.tv/t/server-certificate-reset/801952/4 "2022-07-26T06:07:25Z")
Certificate rest is not a fix all . it only fixes a specific case when it is rate limited for asking for a new certificate to many times. which you can see in your logs via a 429 error. Looking at your accounts I can see the one of the servers for @cpentzell is like that and has requested too many certs. I don’t see that issue with any of the servers on your account @Rasmus321 so it likely some other reason you cannot connect. ---
**Author:** ![angelahayes637](https://avatars.discourse-cdn.com/v4/letter/a/b5e925/32.png) [@angelahayes637](https://forums.plex.tv/u/angelahayes637)\ **Post date:** [July 30, 2022, 1:13am UTC](https://forums.plex.tv/t/server-certificate-reset/801952/5 "2022-07-30T01:13:13Z")
Hi, Unable to connect to Plex Media Server on Shield out of the box - can you please check my server certificate? ---
**Author:** ![Breesez](https://avatars.discourse-cdn.com/v4/letter/b/e5b9ba/32.png) [@Breesez](https://forums.plex.tv/u/Breesez)\ **Post date:** [August 4, 2022, 4:45am UTC](https://forums.plex.tv/t/server-certificate-reset/801952/6 "2022-08-04T04:45:48Z")
Hi, could you please check/reset my certificate too? My Plex server is reachable through my domain but not on my apps. Getting the error message app.plex.tv is “unable to connect to “NAS” securely” ---
**Author:** ![paulcolliver\_live.co.uk](https://avatars.discourse-cdn.com/v4/letter/p/71e660/32.png) [@paulcolliver\_live.co.uk](https://forums.plex.tv/u/paulcolliver_live.co.uk)\ **Post date:** [October 5, 2022, 10:02pm UTC](https://forums.plex.tv/t/server-certificate-reset/801952/7 "2022-10-05T22:02:52Z")
Could I please have my server certificate reset I think this my problem with connecting to the server ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [January 3, 2023, 10:03pm UTC](https://forums.plex.tv/t/server-certificate-reset/801952/8 "2023-01-03T22:03:01Z")
Closed on January 3, 2023, 10:03pm UTC This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.