# Server certificate reset **URL:** \ **Category:** Plex Media Server\ **Tags:** server-nvidia-shield, android-tv\ **Created:** [October 20, 2022, 7:40pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530 "2022-10-20T19:40:29Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![paulknight750](https://avatars.discourse-cdn.com/v4/letter/p/65b543/32.png) [@paulknight750](https://forums.plex.tv/u/paulknight750)\ **Post date:** [October 20, 2022, 7:40pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/1 "2022-10-20T19:40:29Z")
Hi, Can someone please reset my server certificate? I had to reset my pms on nvidia shield and now getting all of insecure connection issues. This was not happening before. My server is detected on the plex web app but will not connect to it due to not connecting securely. I was informed a reset of my server certificate will fix this issue. Server Version#:1.29.1.6313 Player Version#: 9.9.0.35519 ---
**Author:** ![flenoski](https://avatars.discourse-cdn.com/v4/letter/f/f19dbf/32.png) [@flenoski](https://forums.plex.tv/u/flenoski)\ **Post date:** [October 26, 2022, 2:46am UTC](https://forums.plex.tv/t/server-certificate-reset/815530/2 "2022-10-26T02:46:43Z")
I am also having the same issue on my nvidia shield. I opened a ticket earlier but has not been looked into. Getting all sorts of insecure connection error while trying to access the server and only way to connect is to access via my server url and ignore the insecure cert error. The Plex client on my Lg TV would not connect to the server due to this issue. I just need someone to reset my certificate ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 26, 2022, 4:36am UTC](https://forums.plex.tv/t/server-certificate-reset/815530/3 "2022-10-26T04:36:09Z")
@flenoski i see two shield servers on your account. do you know which one it is? what does the local IP of your shield end with? the cert looks fine though from what i can tell. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 26, 2022, 4:37am UTC](https://forums.plex.tv/t/server-certificate-reset/815530/4 "2022-10-26T04:37:27Z")
@paulknight750 reset yours but nothing looked wrong with it. You may have to restart it. ---
**Author:** ![jeff\_chen](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@jeff\_chen](https://forums.plex.tv/u/jeff_chen)\ **Post date:** [October 28, 2022, 6:04pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/5 "2022-10-28T18:04:29Z")
Is it possible to reset my server certificate as well? (Shield Android TV Basement) Thank you! ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [October 28, 2022, 6:08pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/6 "2022-10-28T18:08:29Z")
@jeff_chen done ---
**Author:** ![c9hris](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/c9hris/32/291722_2.png) [@c9hris](https://forums.plex.tv/u/c9hris)\ **Post date:** [November 7, 2022, 8:32pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/7 "2022-11-07T20:32:38Z")
@BigWheel it possible to reset my server certificate as well? (Shield Android TV …) Thank you! ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [November 7, 2022, 10:20pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/8 "2022-11-07T22:20:15Z")
It looks like your shield was removed from authorized devices or unclaimed. ---
**Author:** ![sam\_r15](https://avatars.discourse-cdn.com/v4/letter/s/ecae2f/32.png) [@sam\_r15](https://forums.plex.tv/u/sam_r15)\ **Post date:** [November 12, 2022, 3:15pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/9 "2022-11-12T15:15:03Z")
Hi, sorry to jump in here for this, but could you see if mine needs resetting? I have a similar issue! Thanks. ---
**Author:** ![thomas\_8309](https://avatars.discourse-cdn.com/v4/letter/t/e480ec/32.png) [@thomas\_8309](https://forums.plex.tv/u/thomas_8309)\ **Post date:** [November 18, 2022, 7:13pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/10 "2022-11-18T19:13:15Z")
Hi, I have the same problem since an update on my nvidia shield/plex media sever. My server is detected on the plex web app but will not connect to it due to not connecting securely. I was informed a reset of my server certificate will fix this issue. Thanks. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [November 18, 2022, 7:22pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/11 "2022-11-18T19:22:23Z")
@thomas_8309@sam_r15 your cert looks fine. Can you connect locally via `https://ShieldLocalIP:32400/web` where ShieldLocalIP is the actual localIP . have you rebooted routers and such? ---
**Author:** ![sam\_r15](https://avatars.discourse-cdn.com/v4/letter/s/ecae2f/32.png) [@sam\_r15](https://forums.plex.tv/u/sam_r15)\ **Post date:** [November 18, 2022, 11:13pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/12 "2022-11-18T23:13:37Z")
Hi, All hardware reset, my browser won’t connect via IP as you outline as the connection isn’t secure. Any other ideas? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [November 19, 2022, 7:03am UTC](https://forums.plex.tv/t/server-certificate-reset/815530/13 "2022-11-19T07:03:58Z")
@sam_r15 previously when i looked it said your remote access was not enabled . Now it says it is enabled and was last seen about an hour after your last message. ---
**Author:** ![cpentzell](https://avatars.discourse-cdn.com/v4/letter/c/7feea3/32.png) [@cpentzell](https://forums.plex.tv/u/cpentzell)\ **Post date:** [February 5, 2023, 5:15am UTC](https://forums.plex.tv/t/server-certificate-reset/815530/14 "2023-02-05T05:15:30Z")
Hi there. Can someone please reset my server certificate? I can’t connect securely to the server ever since I changed routers/network. ---
**Author:** ![woody0221](https://avatars.discourse-cdn.com/v4/letter/w/9e8a1a/32.png) [@woody0221](https://forums.plex.tv/u/woody0221)\ **Post date:** [February 12, 2023, 8:44pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/15 "2023-02-12T20:44:07Z")
I’m having this same issue. My Plex Web App sees my Nvidia Shield TV Pro PMS but is unable to connect securely. Can you please reset my server certificate? Thanks. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 13, 2023, 10:59pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/16 "2023-02-13T22:59:56Z")
@woody0221 do you have more than one shield? I see two that look like the same one. Can you check [https://app.plex.tv/desktop/#!/settings/devices/pms](https://app.plex.tv/desktop/#!/settings/devices/pms) ---
**Author:** ![woody0221](https://avatars.discourse-cdn.com/v4/letter/w/9e8a1a/32.png) [@woody0221](https://forums.plex.tv/u/woody0221)\ **Post date:** [February 14, 2023, 1:34pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/17 "2023-02-14T13:34:00Z")
Thanks for the reply. I deleted the old one, but I actually resolved the issue using the Windows app. If the certificate looks fine on your end, I should be good to go. ---
**Author:** ![JasonBloomfield](https://avatars.discourse-cdn.com/v4/letter/j/e9c0ed/32.png) [@JasonBloomfield](https://forums.plex.tv/u/JasonBloomfield)\ **Post date:** [February 14, 2023, 9:30pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/18 "2023-02-14T21:30:04Z")
@BigWheel Please would you be able to reset my server certificate too. I have a brand new Shield TV Pro and keep getting the “unable to connect securely” message. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [February 14, 2023, 9:51pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/19 "2023-02-14T21:51:27Z")
what URL are you using to try to access? cert looks fine afaict. ---
**Author:** ![JasonBloomfield](https://avatars.discourse-cdn.com/v4/letter/j/e9c0ed/32.png) [@JasonBloomfield](https://forums.plex.tv/u/JasonBloomfield)\ **Post date:** [February 15, 2023, 4:54pm UTC](https://forums.plex.tv/t/server-certificate-reset/815530/20 "2023-02-15T16:54:18Z")
@BigWheel It seems to have resolved itself now, although not sure how?? I am now able to connect ok. Thanks for your response. [Next page](https://forums.plex.tv/t/server-certificate-reset/815530.md?page=2)