Sverkel
September 21, 2023, 6:17pm
1
Hello.
I was going to watch something on my Plex server today but I only get this message and I can’t claim the server or do anything else?
“Your home screen is based on sources pinned to your sidebar. Choose a source from the More menu and pin it to see its content here.”
Can someone please help?
ChuckPa
September 21, 2023, 6:38pm
2
Is your server running on DSM 7 ?
If so:
FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out)
Uninstall the app - Use the first radio button (KEEP) option.
[Screenshot from 2022-09-27 16-04-18]
Reinstall the same SPK version.
Select the “Install using Plex Claim Token” button
Click the ‘Get Plex Claim Token’ blue hyperlink
In the tab which opens, COPY the token it gives you
[Screenshot from 2022-09-27 16-07-35]
Return to the installation page. You only have 5 minutes. Be prompt.
PASTE the t…
Sverkel
September 21, 2023, 6:51pm
3
I tried that now, but I get the same message?
Sverkel
September 21, 2023, 6:53pm
4
If I go to my local ip:32400 i get this message?
Not authorized
You may be able to claim it by choosing “Open Plex…” from the Plex menu in the macOS menu bar or Windows system tray. For more troubleshooting tips, see our [support article]
Sverkel
September 21, 2023, 7:11pm
5
I did it one more time but used to default Synology spk and after some time I cloud claim the server! Thank you so much!
ChuckPa
September 21, 2023, 7:27pm
6
If you get “Not Authorized” or other errors,
Check the DSM network config.
Make certain DSM can get to the internet.
PMS uses the DSM network connections for authentication.
system
Closed
December 20, 2023, 7:28pm
7
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.