# Server constantly disapearing... help please

**URL:** <https://forums.plex.tv/t/server-constantly-disapearing-help-please/899236>\
**Category:** Plex Media Server\
**Tags:** server-nvidia-shield, android-tv, plex-web\
**Created:** [December 18, 2024, 12:50pm UTC](https://forums.plex.tv/t/server-constantly-disapearing-help-please/899236 "2024-12-18T12:50:06Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Zjerns](https://avatars.discourse-cdn.com/v4/letter/z/34f0e0/32.png) [@Zjerns](https://forums.plex.tv/u/Zjerns)\
**Post date:** [December 18, 2024, 12:50pm UTC](https://forums.plex.tv/t/server-constantly-disapearing-help-please/899236/1 "2024-12-18T12:50:06Z")

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Server Version#: 1.41.2.9200  
Nvidia Shield software version: 9.1.1  
Player Version#:  
I will see if i can add [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) once its up again, but heres the basics. I run a server on a Nvidia Shield. ever since the update it works great for all of 10 ish minutes then disconnects. have to reset or ‘retry’ connection multiple times and then it works… for another 10 minutes. I can still remotely access the files from the pc for transfer and such so its still networked. However as of posting this I cannot seem to access it on my pc’s web browser  
[Plex Media Server Logs\_2024-12-18\_06-40-44.zip](https://forums.plex.tv/uploads/short-url/2EHfs18hHsaJd9RSGOhnLoxyT7f.zip) (165.9 KB)

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**Author:** ![thenextbutton](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thenextbutton/32/296564_2.png) [@thenextbutton](https://forums.plex.tv/u/thenextbutton)\
**Post date:** [December 18, 2024, 1:18pm UTC](https://forums.plex.tv/t/server-constantly-disapearing-help-please/899236/2 "2024-12-18T13:18:25Z")

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Check to see if the later version is available on the App Store, if not you may need to side load it:

> [@Shield TV server keeps going offline](https://forums.plex.tv/t/shield-tv-server-keeps-going-offline/896149/26):
>
> It’s been approved by Google but these releases are staged so it will not be available to everyone immediately. If you need to you can download the apk and install it manually: [https://downloads.plex.tv/plex-media-server-new/1.41.3.9292-bc7397402/android\_server/PlexMediaServer-1.41.3.9292-bc7397402-7492-bc739740-shield-arm64v8-samba-release.apk](https://downloads.plex.tv/plex-media-server-new/1.41.3.9292-bc7397402/android_server/PlexMediaServer-1.41.3.9292-bc7397402-7492-bc739740-shield-arm64v8-samba-release.apk)

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**Author:** ![Zjerns](https://avatars.discourse-cdn.com/v4/letter/z/34f0e0/32.png) [@Zjerns](https://forums.plex.tv/u/Zjerns)\
**Post date:** [December 18, 2024, 3:49pm UTC](https://forums.plex.tv/t/server-constantly-disapearing-help-please/899236/5 "2024-12-18T15:49:04Z")

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going to test it later. might have to do it on another device if this works, so which option on the website did this come from? the synology or Qnap? dont see just an ‘android’ one on the downloads page like the link implies

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**Author:** ![thenextbutton](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/thenextbutton/32/296564_2.png) [@thenextbutton](https://forums.plex.tv/u/thenextbutton)\
**Post date:** [December 18, 2024, 6:12pm UTC](https://forums.plex.tv/t/server-constantly-disapearing-help-please/899236/6 "2024-12-18T18:12:13Z")

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It is a direct link to the app file, android files (AFAIK) are normally only available via google play store.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [March 18, 2025, 6:12pm UTC](https://forums.plex.tv/t/server-constantly-disapearing-help-please/899236/7 "2025-03-18T18:12:32Z")

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