# Server Crashing Randomly on Windows 10
**URL:** https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008
**Category:** Plex Media Server
**Tags:** server-windows
**Created:** [December 11, 2020, 4:39am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008 "2020-12-11T04:39:23Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@dancurranjr](https://forums.plex.tv/u/dancurranjr)
#### Post date: [December 11, 2020, 4:39am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/1 "2020-12-11T04:39:24Z")
Server Version#: 1.21.0.3711
Player Version#: Misc
Started about a week or so ago? Possibly after the last update?
(File removed)
(File removed)
Sample:
Dec 10, 2020 12:26:37.067 [12952] INFO - Crash Uploader - Platform: Windows ServerUUID: 07dc6276cffc4bde15921be034f449936ad6f8a7 UserId: [daniel@curran.net](mailto:daniel@curran.net) Version: 1.21.0.3711-b509cc236
Dec 10, 2020 12:26:37.057 [12848] DEBUG - HTTP requesting POST [https://sentry.io/api/1233455/minidump?sentry\_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx](https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)
Dec 10, 2020 12:26:37.383 [12848] DEBUG - HTTP 400 response from POST [https://sentry.io/api/1233455/minidump?sentry\_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx](https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)
Dec 10, 2020 12:26:37.383 [12848] ERROR - Failed to upload crashdump 4e0e3844-61e2-4e7b-963d-ef7072089d52: 400
Dec 10, 2020 12:26:37.393 [12848] ERROR - Too many crashdumps detected / retries disallowed!
Dec 10, 2020 12:26:37.393 [12848] ERROR - Trashing C:\Users\Dan\AppData\Local\Plex Media Server\Crash Reports\1.21.0.3711-b509cc236\PLEX MEDIA SCANNER\4e0e3844-61e2-4e7b-963d-ef7072089d52.dmp
---
### Author:  [@dancurranjr](https://forums.plex.tv/u/dancurranjr)
#### Post date: [December 12, 2020, 4:09am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/2 "2020-12-12T04:09:08Z")
I updated to 1.21.1.3759 version - still randomly crashing, Installing 1.21.1.3766-7e23ef53c
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### Author:  [@dancurranjr](https://forums.plex.tv/u/dancurranjr)
#### Post date: [December 12, 2020, 4:36am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/3 "2020-12-12T04:36:03Z")
1.21.1.3766 Installed - crashed again!
[Plex Media Server Crash Logs\_2020-12-11\_20-28-16.7z](https://forums.plex.tv/uploads/short-url/fwEsHEH1K80bT7JfPVECaOy8HBk.7z) (1.1 KB)
[Plex Media Server Logs\_2020-12-11\_20-28-16.7z](https://forums.plex.tv/uploads/short-url/8rErRIc2loHVWxNDHgRpJfKyhNU.7z) (398.9 KB)
Dec 11, 2020 20:05:09.342 [18452] INFO - Crash Uploader - Platform: Windows ServerUUID: 07dc6276cffc4bde15921be034f449936ad6f8a7 UserId: [daniel@curran.net](mailto:daniel@curran.net) Version: 1.21.1.3759-7e23ef53c
Dec 11, 2020 20:05:09.334 [3112] DEBUG - HTTP requesting POST [https://sentry.io/api/1233455/minidump?sentry\_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx](https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)
Dec 11, 2020 20:05:09.882 [3112] DEBUG - HTTP 200 response from POST [https://sentry.io/api/1233455/minidump?sentry\_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx](https://sentry.io/api/1233455/minidump?sentry_key=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx)
Dec 11, 2020 20:05:09.882 [3112] INFO - Successfully reported 37962260-d1fc-405e-bbbb-4943d8d9d682
Dec 11, 2020 20:05:09.904 [3112] ERROR - Too many crashdumps detected / retries disallowed!
---
### Author:  [@dancurranjr](https://forums.plex.tv/u/dancurranjr)
#### Post date: [December 14, 2020, 7:49am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/4 "2020-12-14T07:49:04Z")
Sure am glad I paid for a Plex Pass - the support has been . . . . notably lacking.
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### Author:  [@Hspantera](https://forums.plex.tv/u/Hspantera)
#### Post date: [December 17, 2020, 1:56pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/5 "2020-12-17T13:56:27Z")
Uninstall Plex media server… then install version 1.20.1.3252… start Plex media server… then you can uninstall and install the newest version and crashs will stop… did it and worked for me…
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### Author:  [@MackanMask](https://forums.plex.tv/u/MackanMask)
#### Post date: [January 5, 2021, 6:15pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/6 "2021-01-05T18:15:07Z")
You need to install an older version, the latest releases is crashing when an android device is connecting to the server…
I’m on version PlexMediaServer-1.21.0.3711 and it’s working.
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### Author:  [@ulsterman007](https://forums.plex.tv/u/ulsterman007)
#### Post date: [February 1, 2021, 2:20am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/7 "2021-02-01T02:20:19Z")
I was having the same issue every time I connected to my win10 Plex server from the plex app on my chrometv. Rolling back to 1.21.0.3711 as @MackanMask recommended worked for me. thanks!
@Plex support: is this a known issue? Any idea when the updates will address it?
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### Author:  [@MackanMask](https://forums.plex.tv/u/MackanMask)
#### Post date: [February 1, 2021, 5:29am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/8 "2021-02-01T05:29:23Z")
@ulsterman007 The latest version 1.21.2.3943-a91458577 is working great for me.
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### Author:  [@Raazer](https://forums.plex.tv/u/Raazer)
#### Post date: [February 1, 2021, 2:47pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/9 "2021-02-01T14:47:07Z")
I’m on the latest - Version 1.21.2.3943
Crashed on me 3 times in one hour last night. I go in, remove everything from the task manager, restart Plex, and within 30-45 minutes it’s crashed again. I can sometimes go 2-3 days or 2-3 hours before it crashes.
Get this fixed please
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### Author:  [@jamesbulman](https://forums.plex.tv/u/jamesbulman)
#### Post date: [February 1, 2021, 5:28pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/10 "2021-02-01T17:28:29Z")
Plex is crashing on me all the time now when I use an Android client.
I downloaded the suggested older version (1.21.0.3711) but it won’t install over the top of a newer version, and I’m worried about uninstalling PMS as I have 30TB in media and I do not want to have it regenerate the video thumbnails etc.
I really just want a fixed new version please Plex!
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### Author:  [@Raazer](https://forums.plex.tv/u/Raazer)
#### Post date: [February 1, 2021, 6:29pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/11 "2021-02-01T18:29:09Z")
I just did the back rev and you won’t lose anything. Just uninstall vis control panel, then reinstall in the same location.
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### Author:  [@jamesbulman](https://forums.plex.tv/u/jamesbulman)
#### Post date: [February 1, 2021, 9:16pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/12 "2021-02-01T21:16:44Z")
I uninstalled 3943 and installed 3711 and now everything is working great again!
Thanks for the help, I’ve been tearing my hair out over this one 😂😌
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### Author:  [@zedai](https://forums.plex.tv/u/zedai)
#### Post date: [February 2, 2021, 1:01am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/13 "2021-02-02T01:01:55Z")
Hi what do you mean by back reverse
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### Author:  [@Raazer](https://forums.plex.tv/u/Raazer)
#### Post date: [February 3, 2021, 7:43pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/14 "2021-02-03T19:43:45Z")
Sorry back rev means to use a prior revision of a software install. So you’d uninstall the current version and install version 3711.
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### Author:  [@Raazer](https://forums.plex.tv/u/Raazer)
#### Post date: [February 3, 2021, 7:45pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/15 "2021-02-03T19:45:34Z")
So i have now had 3711 reinstalled for 3 days and the plex application uptime is almost to 72 hours without a crash. The longest I would go on 3943 was maybe a day.
No doubt about it, the most recent versions are crashing due to android playback.
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### Author:  [@Raazer](https://forums.plex.tv/u/Raazer)
#### Post date: [February 3, 2021, 7:58pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/16 "2021-02-03T19:58:40Z")
So this was first brought to everyone’s attention on Dec 10 2020. It is now 2/3/2021. another week and we’re looking at 2 months without even an acknowledgement from the admins.
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### Author:  [@clowg](https://forums.plex.tv/u/clowg)
#### Post date: [February 5, 2021, 12:07pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/17 "2021-02-05T12:07:52Z")
Did any of you identify any relevant errors in the logs?
My v1.21.2.3997 is crashing every 5 mins or so when a client is playing anything.
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### Author:  [@Swiftserver](https://forums.plex.tv/u/Swiftserver)
#### Post date: [February 6, 2021, 10:19pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/18 "2021-02-06T22:19:11Z")
I’ve started having the same issues the last couple of days its crashing at least 5 times a day,in the systems tray the pms icon is there and when i pull the cursor over it it disappears and then i have to restart plex.
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### Author:  [@clowg](https://forums.plex.tv/u/clowg)
#### Post date: [February 7, 2021, 8:12am UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/19 "2021-02-07T08:12:52Z")
PMS just crashed again.
Logs attached.
[Plex Media Server Logs\_2021-02-07\_21-12-10.zip](https://forums.plex.tv/uploads/short-url/zmkdf5VnvymLu77ZUhrm4BTjDhi.zip) (3.6 MB)
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### Author:  [@Swiftserver](https://forums.plex.tv/u/Swiftserver)
#### Post date: [February 7, 2021, 7:27pm UTC](https://forums.plex.tv/t/server-crashing-randomly-on-windows-10/664008/20 "2021-02-07T19:27:53Z")
im having the same problem
[Plex Media Server Logs\_2021-02-08\_17-36-34.zip](https://forums.plex.tv/uploads/short-url/5nOxXXf4ypRvE4SuxtyUb8u8ajF.zip) (5.4 MB)
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