# Server Does Not Download **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [December 23, 2022, 12:21am UTC](https://forums.plex.tv/t/server-does-not-download/823857 "2022-12-23T00:21:54Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![vikrantchidgopkar](https://avatars.discourse-cdn.com/v4/letter/v/bc8723/32.png) [@vikrantchidgopkar](https://forums.plex.tv/u/vikrantchidgopkar)\ **Post date:** [December 23, 2022, 12:21am UTC](https://forums.plex.tv/t/server-does-not-download/823857/1 "2022-12-23T00:21:54Z")
Recently, I purchased PLEX Pass. However, when I tried to download the Server it is not downloading. I lose my internet. I have to uninstall the PLEX server and restart the browser to access internet. I read a lot of information on the Forum and did Google search with no success. I had installed the server 8+ months back and deleted I am at a loss. I request PLEX to refund me and they are not helpful. Server Version#: Player Version#: ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [December 23, 2022, 12:57am UTC](https://forums.plex.tv/t/server-does-not-download/823857/2 "2022-12-23T00:57:53Z")
I’m a bit confused. Downloading/installing a Plex Media Server shouldn’t be linked to having or not having a Plex Pass in the first place. From where are you trying to download the Plex Media Server app (I assume that’s what you’re trying to do)… do you mean by starting the download, your system can no longer access the internet? That doesn’t so much sound like an issue with Plex but something fishy going on with that browser, the host machine or maybe some config in your home network. Do you experience the same if you’re attempt to download the Plex Media Server from [https://www.plex.tv/media-server-downloads/#plex-media-server](https://www.plex.tv/media-server-downloads/#plex-media-server) using a different browser? ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 23, 2022, 1:00am UTC](https://forums.plex.tv/t/server-does-not-download/823857/3 "2022-12-23T01:00:32Z")
Please check if you ISP has any sort of security feature that may be blocking plex urls. We have had a few reports recently of folks losing internet and all were related to their ISP security features blocking domains/urls they decided were a problem. > [@Media Server Shutting Down Internet](https://forums.plex.tv/t/media-server-shutting-down-internet/821901/18): > > [@Plex server not allowing computer to connect to internet](https://forums.plex.tv/t/plex-server-not-allowing-computer-to-connect-to-internet/818654): > > Server Version#: 1.30 Player Version#: Computer: Mac Mini late 2012 OS: Mac OS 10.15.7 Hello! I am currently running into an issue where every time I start my plex server the internet in my computer stops working. I tested by trying to go to [google.com](http://google.com) for example and I get ‘this site cant be reached’ error. If I select the open plex option from the menu, plex takes a while until the user select screen appears, sometimes it does not load at all. After I get the select user screen. it takes … ---
**Author:** ![vikrantchidgopkar](https://avatars.discourse-cdn.com/v4/letter/v/bc8723/32.png) [@vikrantchidgopkar](https://forums.plex.tv/u/vikrantchidgopkar)\ **Post date:** [December 23, 2022, 1:04am UTC](https://forums.plex.tv/t/server-does-not-download/823857/4 "2022-12-23T01:04:08Z")
Hi Tom, Thanks. Agreed, nothing to do with Lifetime pass. I am trying to download using a Desktop and a laptop. I tried Chrome and Edge browsers. I can download the Server but when I try to open it, it does not open. In next 2-3 mins, I lose Internet. I have to uninstall the PLEX and then close all browsers and restart the browser. I tried everything. I am suspecting it is Proxy or modem setting but I do not know how to fix it. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 23, 2022, 2:11am UTC](https://forums.plex.tv/t/server-does-not-download/823857/5 "2022-12-23T02:11:27Z")
@vikrantchidgopkar not sure what ISP you have but those other two posts i linked were users with Century Link and BrightSpeed ISPs. Just had another user with Verizon Fios that had a similar problem and he mentioned the setting he had to change to fix it. > [@No Internet](https://forums.plex.tv/t/no-internet/823861/3): > > Thank you! They’re describing the exact same problem I’m having. I figured it was a Firewall creating the issue. I enabled Home Network Protection via the My Fios app a couple of months ago. It doesn’t currently have a whitelist for domain names, but it does have an option to disable specific devices, which did the trick. I suppose Fios uses a list from McAfee for the Home Network Protection feature on their routers. They must be trying to prevent piracy without taking into account legal usage o… ---
**Author:** ![vikrantchidgopkar](https://avatars.discourse-cdn.com/v4/letter/v/bc8723/32.png) [@vikrantchidgopkar](https://forums.plex.tv/u/vikrantchidgopkar)\ **Post date:** [December 23, 2022, 9:20pm UTC](https://forums.plex.tv/t/server-does-not-download/823857/6 "2022-12-23T21:20:48Z")
Hi, My FIOS setting is set-up my Firewall from medium to low and PLEX Server Downloaded. After I download my music, video and photos, should I go back to Medium on my FIOS?. Thank you very much. ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [December 23, 2022, 10:57pm UTC](https://forums.plex.tv/t/server-does-not-download/823857/7 "2022-12-23T22:57:49Z")
I don’t have FiOS so I have no idea what there settings mean. That other post was talking about something specifically called “Home Network Protection” ---
**Author:** ![vikrantchidgopkar](https://avatars.discourse-cdn.com/v4/letter/v/bc8723/32.png) [@vikrantchidgopkar](https://forums.plex.tv/u/vikrantchidgopkar)\ **Post date:** [January 3, 2023, 12:41am UTC](https://forums.plex.tv/t/server-does-not-download/823857/9 "2023-01-03T00:41:57Z")
Hi, For past week, I was busy and out. I checked today after a 7-8 days. My Virzon FiOS selling is lowest. However, I am still not getting it. Either I get PLEX server or Internet. I tried to add server port and again I am having the same issue. Please help me. Regards, VC ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [January 4, 2023, 12:13am UTC](https://forums.plex.tv/t/server-does-not-download/823857/10 "2023-01-04T00:13:46Z")
I’ m not clear if you followed the advice from @Stellarspace linked in my previous post. Do you have a verizon Fios? Do you have the FiOS app > [@No Internet](https://forums.plex.tv/t/no-internet/823861/3): > > I enabled Home Network Protection via the My Fios app a couple of months ago. It doesn’t currently have a whitelist for domain names, but it does have a disable option for specific devices, which did the trick. ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 4, 2023, 12:14am UTC](https://forums.plex.tv/t/server-does-not-download/823857/11 "2023-04-04T00:14:39Z")
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