Server is Currently Unavailable after changing internet provider

Plex Media Server
1

General Settings: Version 4.159.0

Plex Web - General: Version 1.43.2.10687 Check for Updates Up to date

Hi, everyone.
So I just moved to a new city and changed my internet provider, and I’m trying to access my PC server from my TV with no success. Already tried a lot of things, like static IP, uninstall everything a couple of times, even created this new account and nothing changes, always the same error.
Could someone walk me through new possible solutions, please? Thanks!

20260523_153559
20260523_1535591920×1440 287 KB

2

Presuming your tv & plex server are in your home. Are they on the same home network?

What platform is your server on? Does it seem like the server starts fine? Can you access the server from another device? fire stick? laptop? phone?

Server logs would help the guys that know how to read them.

3

Hi! Thanks for your answer!

Yes, they are on the same home wired network. I’m running the server on my Windows PC. It seems it starts fine, I can watch stuff via web browser. Nope, I tried connecting via my Android Phone but it doesn’t show anything regarding the server, not like the TV error.

I have the logs here on the attached file.

If there’s anything more I can share so you guys could help me with this, please let me know.

Plex Media Server Logs_2026-05-23_20-26-23.zip (1.3 MB)

4

I am not very good at interpreting these log. It does look like your server ip is 192.168.24.2. Is that your understanding? What is your TV ip address. From a cmd prompt can you ping your tv ip address?

5

Also check your pms server network setting. Is it a private network or public?

Is windows firewall running or any virus stuff?

6

Yes, that is correct. I tried adding it to the “Manual Server” option on the TV app but it didn’t change anything. Also, before I moved, I never did any of this kind of configuration, it worked fine.

7

I’m not sure exactly where this public/private option is but here is the Network Settings config:

Screenshot_2
Screenshot_21048×844 60.5 KB

But the PC network configuration is set to Public:

image
image1016×174 7.62 KB

8

Check this out and see if you can get the client log messages. I’m thinking the pms server isn’t even seeing the connection attempt

https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/

9

I think the pc connection needs to be private.

10

I don’t run plex on windows so I’m kind of going of memory from other threads I’ve read in the forum

11

Did this. Here’s the log:

Plex Media Server.log (566.1 KB)

12

Yes!!! That’s it, it’s working now. Thank you!

But it’s so weird, I don’t remember changing this configuration on my PC before, don’t know if it changed by itself or if it’s just required now and it wasn’t before.

Anyway, thanks again!

13

Glad its working!

14

Oh, I don’t know if you have checked but I’m guessing your phone will work now as well

15

Who knows? I definitely have had things change from Windows updates.
Here’s some further explanation about the public vs private settings.

  1. Public Network: Recommended for most connections. Your PC is hidden from other devices, and Windows Firewall restricts incoming connections to protect your data from malicious actors on shared networks.
  2. Private Network: Recommended for your home or office. Your PC is discoverable, enabling you to share files, access network printers, or stream media to other trusted devices on the network.
16

If Windows is connected to a new network (switching ISP and/or routers constitutes a new network), then it will change the network connection to “public” by itself.

17

Ah, that makes sense. Windows is trying to protect you.