# Server Logs

**URL:** <https://forums.plex.tv/t/server-logs/797101>\
**Category:** Plex Media Server\
**Tags:** server-linux, samsung-tizen\
**Created:** [June 15, 2022, 2:24am UTC](https://forums.plex.tv/t/server-logs/797101 "2022-06-15T02:24:15Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![sonivex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sonivex/32/162786_2.png) [@sonivex](https://forums.plex.tv/u/sonivex)\
**Post date:** [June 15, 2022, 2:24am UTC](https://forums.plex.tv/t/server-logs/797101/1 "2022-06-15T02:24:15Z")

</div>

Server Version#: 1.27.0.5897  
Player Version#: 5.39.1

Hi there,  
I run a cloud Linux server and seem to have issues with some files that simply won’t play on my 2018 Samsung TV. I suspect the issue is related to the audio format (EAC) but thought Plex was supposed to convert it so the file would play anyways, but maybe I’m wrong. Where do I go to see the logs and confirm what is the cause of the files not playing, please?  
Thanks.

---

<div class="post-metadata">

**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [June 15, 2022, 2:28am UTC](https://forums.plex.tv/t/server-logs/797101/2 "2022-06-15T02:28:56Z")

</div>

Settings → Troubleshooting. Look in `Plex Media Server.log` and .1.log to .5.log.

You can upload the ZIP file to the thread, if desired, and others can take a look as well.

Plex Dashboard → Now Watching also helpful.

> **[Reporting issues with Plex Media Server | Plex Support](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/)**
>
> How to Report an Issue If you believe you have found an issue in Plex Media Server, please report it...

> **[Server Status and Dashboard | Plex Support](https://support.plex.tv/articles/200871837-status-and-dashboard/#toc-1)**
>
> The server status pages let you monitor what your Plex Media Server is doing and how it’s being used. There...

---

<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [September 13, 2022, 2:29am UTC](https://forums.plex.tv/t/server-logs/797101/3 "2022-09-13T02:29:33Z")

</div>

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.