# Server lost **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [June 15, 2025, 7:30pm UTC](https://forums.plex.tv/t/server-lost/923133 "2025-06-15T19:30:26Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![heatherphillips370](https://avatars.discourse-cdn.com/v4/letter/h/e9bcb4/32.png) [@heatherphillips370](https://forums.plex.tv/u/heatherphillips370)\ **Post date:** [June 15, 2025, 7:30pm UTC](https://forums.plex.tv/t/server-lost/923133/1 "2025-06-15T19:30:26Z")
We are totally non tech people. We changed the password and lost the server connection. I need step by step directions on how to get it back. We did have the server downloaded, but it is not linking to the app. Help! ---
**Author:** ![tom80H](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/tom80h/32/19753_2.png) [@tom80H](https://forums.plex.tv/u/tom80H)\ **Post date:** [June 15, 2025, 7:59pm UTC](https://forums.plex.tv/t/server-lost/923133/2 "2025-06-15T19:59:33Z")
When you selected the option to sign out all devices while changing your password, this included your server. As a consequence it’s no longer associated with your account. There’s basically two procedures: ### Manually claiming your server: 1. open [http://127.0.0.1:32400](http://127.0.0.1:32400) in a browser on the machine hosting the server - Alternatively, you can select the `Open Plex` command from the PMS icon in the Windows system tray 2. Navigate to `Settings` \> `[Server Name]` \> `General` 3. Click the `Claim` / `Sign in` button at the center of that settings page ### Claim your server using a claim token > [@New Claiming Requirement for Windows](https://forums.plex.tv/t/new-claiming-requirement-for-windows/839096): > > Back in Plex Media Server 1.29.2, we introduced some new behavior for macOS. This behavior is now being brought to Plex Media Server for Windows starting with version 1.32.2. Servers will now, by default, need to be claimed (i.e. signed-in to a Plex account). Coinciding with this new requirement, we’re also making some changes to the process for claiming a server. Due to this, the old method of claiming a server will no longer work (simply opening the local, bundled Plex Web client will no lon… ---
**Author:** ![heatherphillips370](https://avatars.discourse-cdn.com/v4/letter/h/e9bcb4/32.png) [@heatherphillips370](https://forums.plex.tv/u/heatherphillips370)\ **Post date:** [June 15, 2025, 9:35pm UTC](https://forums.plex.tv/t/server-lost/923133/3 "2025-06-15T21:35:51Z")
Thank you for the information. I got as far as general but there was nothing to claim. Do not sure what to do. ---
**Author:** ![heatherphillips370](https://avatars.discourse-cdn.com/v4/letter/h/e9bcb4/32.png) [@heatherphillips370](https://forums.plex.tv/u/heatherphillips370)\ **Post date:** [June 15, 2025, 9:39pm UTC](https://forums.plex.tv/t/server-lost/923133/4 "2025-06-15T21:39:48Z")
The file is on my server, I just can’t reach it, ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [September 13, 2025, 9:40pm UTC](https://forums.plex.tv/t/server-lost/923133/5 "2025-09-13T21:40:21Z")
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