# Server mac PLEX is currently unavailable **URL:** \ **Category:** General Discussions\ **Tags:** server-mac\ **Created:** [October 14, 2019, 11:40pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427 "2019-10-14T23:40:22Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 14, 2019, 11:40pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/1 "2019-10-14T23:40:22Z")
My PLEX server has been unavailable periodically (1-2 hours at a time )for the last two days. Today it went down completely. I have not made any changes at all. Been on PLEX for 4 years with no issues. Please help. ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 15, 2019, 8:36am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/2 "2019-10-15T08:36:09Z")
Hey that’s good to hear you’ve been using it for so long without issues. Let’s get some debug log files from it. - Open the web app [https://app.plex.tv/desktop](https://app.plex.tv/desktop) - Enable debug logging and save - Restart the Mac & log in to your desktop - Let PMS run for 6min so that it can initialize - Download the logs - Zip up what it gives you and attach it with your reply ![Logging](https://global.discourse-cdn.com/plex/original/3X/0/9/09d21dbfd18eae4ed8cfda72d9628bb64058bcd8.jpeg) ![Logs](https://global.discourse-cdn.com/plex/original/3X/2/d/2d3eba7f9adc96e28b9d6427c1ce1bec42b70b62.jpeg) ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 15, 2019, 10:38pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/3 "2019-10-15T22:38:46Z")
> nibbles [https://forums.plex.tv/u/nibbles](https://forums.plex.tv/u/nibbles) Plex Pass > October 15 > Hey that’s good to hear you’ve been using it for so long without issues. > Let’s get some debug log files from it. > > Open the web app [https://app.plex.tv/desktop](https://app.plex.tv/desktop) [https://app.plex.tv/desktop](https://app.plex.tv/desktop) > Enable [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) and save > Restart the Mac & log in to your desktop > Let PMS run for 6min so that it can initialize > Download the logs > Zip up what it gives you and attach it with your reply > > [https://global.discourse-cdn.com/plex/original/3X/0/9/09d21dbfd18eae4ed8cfda72d9628bb64058bcd8.jpeg](https://global.discourse-cdn.com/plex/original/3X/0/9/09d21dbfd18eae4ed8cfda72d9628bb64058bcd8.jpeg) > Visit Topic [https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/2](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/2) or reply to this email to respond. > > To unsubscribe from these emails, click here [https://forums.plex.tv/email/unsubscribe/c0e27e9f29129bed405b905214c42ed9f1fe5392dba701ce297b9d90d06cf8da](https://forums.plex.tv/email/unsubscribe/c0e27e9f29129bed405b905214c42ed9f1fe5392dba701ce297b9d90d06cf8da). [Archive.zip](https://forums.plex.tv/uploads/short-url/l0B01HON00XR0ARnxvsMKrUnL2t.zip) (3.57 MB) ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 15, 2019, 11:00pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/4 "2019-10-15T23:00:52Z")
Did you leave the verbose logging box checked? You should disable IPV6, DLNA, and VERBOSE in your settings, Save, then reboot the Mac, give PMS 6 min. to initialize, then download new logs please. ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 15, 2019, 11:53pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/5 "2019-10-15T23:53:03Z")
Where do I go to disable those settings? I checked every section of PLEX and can’t find those settings. And Thanks for taking the time to assist me. It’s truly appreciated. ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 16, 2019, 2:19am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/6 "2019-10-16T02:19:48Z")
> [@Bronx64](#): > > Today it went down completely. > [@Bronx64](#): > > Where do I go to disable those settings? I checked every section of PLEX and can’t find those settings. I may have overlooked the part where you said it went down completely. I wanted you to make changes in `Settings - Show Advanced - Network` that would be beneficial. Do you have access to that? ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 16, 2019, 9:47am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/7 "2019-10-16T09:47:35Z")
I do not have access to that. I see the following message under my server "The server “Brian’s MacBook Pro” is unreachable. Make sure it’s running, double check your network, and try again.” ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 16, 2019, 10:16am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/8 "2019-10-16T10:16:27Z")
You can shut down PMS and make the changes by hand as described here: > **[Advanced, Hidden Server Settings | Plex Support](https://support.plex.tv/articles/201105343-advanced-hidden-server-settings/)** > > There are a number of advanced, hidden Plex Media Server settings, some of which are not available from the normal... I thought you had access to your settings because you got some logs. My mistake. After you make the changes, start PMS, 6min wait, and test what works. Please describe all your LAN hardware and network layout, computers, versions of software, VPNs, VMs, or other security software you might have running. After you test, stop the server and get some new logs. Thanks ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 16, 2019, 11:40am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/9 "2019-10-16T11:40:13Z")
Thanks. I’ll try this when I get off work this evening. Brian Wade SR. ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 16, 2019, 11:37pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/10 "2019-10-16T23:37:30Z")
That allowed me access to the plex server plist file. I opened it with a text editor but have no clue as to what to change. Is there a way to just move my server from my MacBook Pro to my iMac without losing my libraries? This is very frustrating. (I included the zipped plist file) [com.plexapp.plexmediaserver.plist.zip](https://forums.plex.tv/uploads/short-url/94irXXLnHMEWwchaaev5qu7JtZp.zip) (2.19 KB) ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 17, 2019, 12:19am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/11 "2019-10-17T00:19:41Z")
Your plist is the sort of thing that is best altered by the **defaults** command using the terminal. Stop PMS. Run these commands in a terminal: ```auto defaults write com.plexapp.plexmediaserver LogVerbose -boolean FALSE defaults write com.plexapp.plexmediaserver DlnaEnabled -boolean FALSE defaults write com.plexapp.plexmediaserver EnableIPv6 -boolean FALSE defaults write com.plexapp.plexmediaserver logDebug -boolean TRUE ``` The last one may look the I missed a capital L, but that’s how it’s written. After you run those, you can double check what’s there with ```auto defaults read com.plexapp.plexmediaserver ``` Go ahead and start PMS back up and tell us how it works. Grab some logs after 6min. ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 17, 2019, 1:04am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/12 "2019-10-17T01:04:09Z")
Still no luck. [com.plexapp.plexmediaserver.plist.zip](https://forums.plex.tv/uploads/short-url/nAfjFKxEi194fLgn3LK6a1dV4CV.zip) (1.82 KB) ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 17, 2019, 3:48am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/13 "2019-10-17T03:48:16Z")
You did a perfect job from the looks of the plist file. May I ask why you say you had no luck? ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 17, 2019, 8:26am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/14 "2019-10-17T08:26:58Z")
I had no luck because I still can’t access my server. Brian Wade SR. ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 17, 2019, 12:22pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/15 "2019-10-17T12:22:39Z")
I understand. I think we’ve made it better though. Would you gather a new set of logs now that we’ve made some adjustments please? ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 17, 2019, 1:01pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/16 "2019-10-17T13:01:53Z")
Will do when I get off work this evening. Brian Wade SR. ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 17, 2019, 10:45pm UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/17 "2019-10-17T22:45:19Z")
I still don’t have access to the logs because the server is unreachable. I was able to pull this info from Mac OS console. It shows info on the PLEX crash. [Console Plex crash.zip](https://forums.plex.tv/uploads/short-url/cid7XVIpagoPxQrfAGH0VeRXI17.zip) (296 KB) ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 18, 2019, 12:15am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/18 "2019-10-18T00:15:36Z")
I just got theses logs from ~/library/logs/diagnosticreports I hope this helps. [Archive.zip](https://forums.plex.tv/uploads/short-url/bUKvqaM85lxtuvNtizuk6nMZbMJ.zip) (44.5 KB) ---
**Author:** ![nibbles](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/nibbles/32/150497_2.png) [@nibbles](https://forums.plex.tv/u/nibbles)\ **Post date:** [October 18, 2019, 3:34am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/19 "2019-10-18T03:34:50Z")
Plex stores it’s logs files in various places. The article will help you find them. Zip up the folder with all the .log files in it once you get there. > **[Log Files | Plex Support](https://support.plex.tv/articles/201869908-log-files/)** > > Log files are an important tool that can be used to help investigate problems you may be having. It’s important... Thanks for your patience. ---
**Author:** ![Bronx64](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@Bronx64](https://forums.plex.tv/u/Bronx64)\ **Post date:** [October 18, 2019, 10:32am UTC](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427/20 "2019-10-18T10:32:07Z")
I downloaded the new PLEX app that was released yesterday and now it’s working again. Brian Wade SR. [Next page](https://forums.plex.tv/t/server-mac-plex-is-currently-unavailable/476427.md?page=2)