# Server missing/Cannot Claim/Setup **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, plex-web\ **Created:** [November 17, 2022, 4:19am UTC](https://forums.plex.tv/t/server-missing-cannot-claim-setup/818893 "2022-11-17T04:19:57Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![JohnWolf](https://avatars.discourse-cdn.com/v4/letter/j/b77776/32.png) [@JohnWolf](https://forums.plex.tv/u/JohnWolf)\ **Post date:** [November 17, 2022, 4:19am UTC](https://forums.plex.tv/t/server-missing-cannot-claim-setup/818893/1 "2022-11-17T04:19:57Z")
Server Version#:PlexMediaServer-1.30.0.6359-1185e28d9-x86\_64 Player Version#:Using Desktop web APP I’m having issues setting up my server. I started having this issue today morning, but haven’t had time to try and fix this until now. I’ve tried trouble shooting with the supported links like: [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) [https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720](https://forums.plex.tv/t/you-need-to-reclaim-your-server-but-dont-dare-to-touch-the-windows-registry/809720) None of these have helped. During the process of trying to reclaim the server I’m able to access my library temporarily until I try claiming and I then get locked out. ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 17, 2022, 10:06am UTC](https://forums.plex.tv/t/server-missing-cannot-claim-setup/818893/2 "2022-11-17T10:06:07Z")
According to our records, your server with a name that starts with an animal, was seen 4 hours ago, but was not published! Please export the following registry keys to a file, and **DM** it to me. Note: **DM** , not post here! `HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server` ---
**Author:** ![JohnWolf](https://avatars.discourse-cdn.com/v4/letter/j/b77776/32.png) [@JohnWolf](https://forums.plex.tv/u/JohnWolf)\ **Post date:** [November 17, 2022, 4:05pm UTC](https://forums.plex.tv/t/server-missing-cannot-claim-setup/818893/3 "2022-11-17T16:05:14Z")
Sent. ---
**Author:** ![JohnWolf](https://avatars.discourse-cdn.com/v4/letter/j/b77776/32.png) [@JohnWolf](https://forums.plex.tv/u/JohnWolf)\ **Post date:** [November 17, 2022, 6:30pm UTC](https://forums.plex.tv/t/server-missing-cannot-claim-setup/818893/4 "2022-11-17T18:30:28Z")
My problem has been resolved! Please close thread, Thanks! ---
**Author:** ![BigWheel](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/bigwheel/32/78783_2.png) [@BigWheel](https://forums.plex.tv/u/BigWheel)\ **Post date:** [November 17, 2022, 6:36pm UTC](https://forums.plex.tv/t/server-missing-cannot-claim-setup/818893/5 "2022-11-17T18:36:28Z")