# Server Not Adding Metadata and Thumbnails **URL:** \ **Category:** Metadata & Adding Files\ **Tags:** server-windows\ **Created:** [November 16, 2019, 9:39pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646 "2019-11-16T21:39:36Z")\ **Posts on this page:** 15\ **Page:** 1
**Author:** ![Dawson67](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@Dawson67](https://forums.plex.tv/u/Dawson67)\ **Post date:** [November 16, 2019, 9:39pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/1 "2019-11-16T21:39:37Z")
Server Version#: 1.18.2.2029 Player Version#: I recently tried to add a few files to my plex server and there was no metadata or thumbnails that were gathered for those files, i then tried removing them and adding them back again to see if that would work which it did not. Then in a bit of desperation i tried to remove my TV library and add it back again but now there is no metadata or thumbnails for any of my TV shows. I don’t know if there is a setting i changed or don’t have selected but i am very concerned. if anyone can be of help it would be much appreciated. Thank you Dawson ![PNG](https://global.discourse-cdn.com/plex/original/3X/f/e/fe8ad4008057f817efe39afbe5ca423c13fc629f.jpeg) ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [November 16, 2019, 9:42pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/2 "2019-11-16T21:42:03Z")
> [@Notice: Metadata using TVDB agent](https://forums.plex.tv/t/notice-metadata-using-tvdb-agent/491272): > > You may notice a failure to fetch metadata for new media if you are using TVDB as an agent. This is due to TVDB changing their API to v3. Please see this post on their forums for further details. [https://forums.thetvdb.com/viewtopic.php?f=3&t=60048](https://forums.thetvdb.com/viewtopic.php?f=3&t=60048) ---
**Author:** ![Dawson67](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@Dawson67](https://forums.plex.tv/u/Dawson67)\ **Post date:** [November 16, 2019, 9:45pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/3 "2019-11-16T21:45:02Z")
thank you for the quick reply. is there anything that i can do to help remedy the problem? ---
**Author:** ![JuiceWSA](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/juicewsa/32/12253_2.png) [@JuiceWSA](https://forums.plex.tv/u/JuiceWSA)\ **Post date:** [November 16, 2019, 9:47pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/4 "2019-11-16T21:47:59Z")
> [@Dawson67](#): > > is there anything that i can do to help remedy the problem? No [https://forums.plex.tv/t/plex-not-pulling-90-of-tv-show-metadata/490744/20](https://forums.plex.tv/t/plex-not-pulling-90-of-tv-show-metadata/490744/20) ---
**Author:** ![Dawson67](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@Dawson67](https://forums.plex.tv/u/Dawson67)\ **Post date:** [November 16, 2019, 9:51pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/5 "2019-11-16T21:51:37Z")
thank you im just a little new at this and im not sure where to find everything such as the DNS cache. sorry to be such a nuisance. ---
**Author:** ![SE56](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/se56/32/222425_2.png) [@SE56](https://forums.plex.tv/u/SE56)\ **Post date:** [November 16, 2019, 9:56pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/6 "2019-11-16T21:56:16Z")
**To flush the DNS cache in Windows 10 please follow these steps:** 1. Right Click on the Start Icon. 2. Click on Command Prompt. 3. The **Windows** Command Prompt **Window** will appear. Type in: ipconfig /flushdns. and press ENTER. 4. You should receive the following message: **Windows** IP Configuration. Successfully **flushed** the **DNS** Resolver **Cache**. ---
**Author:** ![Dawson67](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@Dawson67](https://forums.plex.tv/u/Dawson67)\ **Post date:** [November 16, 2019, 9:58pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/7 "2019-11-16T21:58:22Z")
thank you ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 16, 2019, 10:01pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/8 "2019-11-16T22:01:34Z")
It’s a problem, that only will be fixed with a new thetvdb agent = new version of PMS ---
**Author:** ![Dawson67](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@Dawson67](https://forums.plex.tv/u/Dawson67)\ **Post date:** [November 16, 2019, 10:02pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/9 "2019-11-16T22:02:51Z")
so basically i just need to wait for an update? or will uninstalling and reinstalling plex help at all? ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 16, 2019, 10:06pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/10 "2019-11-16T22:06:59Z")
> [@Dawson67](#): > > so basically i just need to wait Correct, and might wanna subscribe to this thread: > [@Plex Media Server](https://forums.plex.tv/t/plex-media-server/30447): > > Plex Media Server 0.9.7.16   Download instructions can be found [here](http://forums.plexapp.com/index.php/topic/64569-download-instructions/).   We've got an exciting new release for you today. Since we launched PlexSync, and enabled apps like Kepler and the Roku to use the new transcoder, we've heard a few complaints that the new transcoder was slower than the old one. Just recently we got a sample, ran some tests, and made some changes that should make the new transcoder much faster (like 2x to 3x faster) for both streaming and sync conversion. Please try this … ---
**Author:** ![Dawson67](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@Dawson67](https://forums.plex.tv/u/Dawson67)\ **Post date:** [November 16, 2019, 10:07pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/11 "2019-11-16T22:07:48Z")
Ok thank you very much for your help. ---
**Author:** ![Dawson67](https://avatars.discourse-cdn.com/v4/letter/d/a87d85/32.png) [@Dawson67](https://forums.plex.tv/u/Dawson67)\ **Post date:** [November 16, 2019, 10:19pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/12 "2019-11-16T22:19:45Z")
it seems to work for some of the titles if you force a match by clicking on the three dots on the bottom right of the title and then match using “The Movie Database” ---
**Author:** ![dane22](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dane22/32/4389_2.png) [@dane22](https://forums.plex.tv/u/dane22)\ **Post date:** [November 16, 2019, 10:20pm UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/13 "2019-11-16T22:20:27Z")
> [@Dawson67](#): > > match using “The Movie Database” True, since it’s another agent/source ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 17, 2019, 1:31am UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/14 "2019-11-17T01:31:24Z")
> [@TheTVDB metadata - V3 API and related issues](https://forums.plex.tv/t/thetvdb-metadata-v3-api-and-related-issues/491771): > > Master discussion - TVDB V3 metadata issues. The purpose of this thread is to bring the many threads which are spread throughout the forum into one discussion. This will remain open while the issue is ongoing. It is linked to the companion announcement on this issue. Content from other threads have been moved here. Those threads have been subsequently closed in favor of continuation here. Please do not create new topics as it only creates more work and confusion. I also ask: Don’t cr… ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [November 17, 2019, 1:31am UTC](https://forums.plex.tv/t/server-not-adding-metadata-and-thumbnails/491646/15 "2019-11-17T01:31:29Z")