# Server not available from mobile app

**URL:** <https://forums.plex.tv/t/server-not-available-from-mobile-app/766882>\
**Category:** Remote Access\
**Tags:** android-mobile-legacy\
**Created:** [December 28, 2021, 1:40pm UTC](https://forums.plex.tv/t/server-not-available-from-mobile-app/766882 "2021-12-28T13:40:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![X4V1R](https://avatars.discourse-cdn.com/v4/letter/x/9d8465/32.png) [@X4V1R](https://forums.plex.tv/u/X4V1R)\
**Post date:** [December 28, 2021, 1:40pm UTC](https://forums.plex.tv/t/server-not-available-from-mobile-app/766882/1 "2021-12-28T13:40:36Z")

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Server Version#: 1.25.2.5319  
Player Version#: 8.27.2.29938  
Logs: [plex-log-X4V1R (1).zip](https://forums.plex.tv/uploads/short-url/zYgkSNPigFqKyneLEvQtSJe3fST.zip) (115.1 KB)

I have a plex server running on my NAS (synology DSM7, latest version of plex).  
Everything works fine except remote access from android.  
Remote access works fine from plex.tv or from the direct url (using a custom domain plex.xxxx.be).  
But from the android app there is no way to play a video. It says that an error occured, please check the connexion (not with those exact words, it’s a translation from another language).

I just bought plex pass to see if it helps but with no luck.  
I don’t really know what to check as everything else is working fine and I’m not seeing much info in logs.  
Any idea/suggestions ?

**Additional Info:**  
Network settings:  
 ![plex network config.PNG](https://global.discourse-cdn.com/plex/original/4X/9/d/e/9de096b305b82178be10f302ff22abc5c1b4c310.jpeg)  
I have a reverse proxy between my router and my nas. There is an ssl certificate in place. But I don’t think there is an issue with the network configuration otherwise other remote access wouldn’t works (Am I wrong?).

Kind regards,

Xavier

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<div class="post-metadata">

**Author:** ![X4V1R](https://avatars.discourse-cdn.com/v4/letter/x/9d8465/32.png) [@X4V1R](https://forums.plex.tv/u/X4V1R)\
**Post date:** [January 8, 2022, 9:23am UTC](https://forums.plex.tv/t/server-not-available-from-mobile-app/766882/2 "2022-01-08T09:23:24Z")

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I’m still not finding any root cause for that. Is it possible that there is an issue with the android app itself? As it works from the Web?

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**Author:** ![X4V1R](https://avatars.discourse-cdn.com/v4/letter/x/9d8465/32.png) [@X4V1R](https://forums.plex.tv/u/X4V1R)\
**Post date:** [January 8, 2022, 5:42pm UTC](https://forums.plex.tv/t/server-not-available-from-mobile-app/766882/3 "2022-01-08T17:42:52Z")

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I updated Plex Server on the nas and it solved the issue.

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 8, 2022, 5:43pm UTC](https://forums.plex.tv/t/server-not-available-from-mobile-app/766882/4 "2022-04-08T17:43:04Z")

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