# Server not recognizing media, server mislabeling recognized media

**URL:** <https://forums.plex.tv/t/server-not-recognizing-media-server-mislabeling-recognized-media/855309>\
**Category:** Plex Media Server\
**Tags:** library-management\
**Created:** [September 29, 2023, 9:41pm UTC](https://forums.plex.tv/t/server-not-recognizing-media-server-mislabeling-recognized-media/855309 "2023-09-29T21:41:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![littletruckerkennel](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@littletruckerkennel](https://forums.plex.tv/u/littletruckerkennel)\
**Post date:** [September 29, 2023, 9:41pm UTC](https://forums.plex.tv/t/server-not-recognizing-media-server-mislabeling-recognized-media/855309/1 "2023-09-29T21:41:05Z")

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Server Version#: [LOCKERSTOR 4 Gen2 (AS6704T)  
Player Version#: Version 1.32.6.7557  
[Plex Media Server Logs\_2023-09-29\_17-36-40.zip](https://forums.plex.tv/uploads/short-url/qZNEAg6WVcejUpHGPb4s85EEe5d.zip) (3.8 MB)

Server not recognizing media, server mislabeling recognized media.

For each TV show series I create separate folders, also separate folders for each genre of movies. Plex seems to pick up the movies but it scatters TV shows and mixes them up and my latest that I’ve added it does not even recognize them. I can use a file Explorer to find the movies and play them so I know they’re all working but Plex has TV shows scattered everywhere many times not even recognizing the titles that are clearly in the file name.

\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

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**Author:** ![JaysPlex](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jaysplex/32/281767_2.png) [@JaysPlex](https://forums.plex.tv/u/JaysPlex)\
**Post date:** [September 29, 2023, 9:58pm UTC](https://forums.plex.tv/t/server-not-recognizing-media-server-mislabeling-recognized-media/855309/2 "2023-09-29T21:58:37Z")

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The most common reason for that is naming and file structure

Review these support articles

[https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/](https://support.plex.tv/articles/naming-and-organizing-your-movie-media-files/)

[https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/)

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**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\
**Post date:** [September 29, 2023, 10:36pm UTC](https://forums.plex.tv/t/server-not-recognizing-media-server-mislabeling-recognized-media/855309/3 "2023-09-29T22:36:36Z")

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You need to re-name and re-organize your media. Read the documents @JaysPlex linked.

`/share/Media/TV Series/HEARTLAND/Plex Versions/Original Quality/HEARTLAND/S01E10.mp4`

There are three different TV series named Heartland: 1989, 1994, & 2007. Without the year, Plex has no idea which one to match.

Also, the organization is incorrect. Re-organize per Plex requirements.

After renaming/reorganizing, [Plex Dance](https://forums.plex.tv/t/the-plex-dance/197064) the entire show.

Example

```auto
/TV Series <-- folder added to TV show library
.../Heartland (2007) <-- ShowName (IntroYear)
....../Season 01 <-- "Season" in English
........./Heartland (2007) s01e01.mp4 <-- ShowName (IntroYear); sXXeYY format important.

```

`/share/Media/Movies/PRIME/Watch Tora! Tora! Tora! _ Prime Video and 1 more _crosoft​ Edge_3.mp4`

Is this the movie Tora! Tora! Tora!?

If so:

```auto
/share/Media/Movies/PRIME/ <-- folder added to movie library
.../Tora! Tora! Tora! (1970) <-- MovieName (year)
....../Tora! Tora! Tora! (1970).mp4 <-- MovieName (year).ext; ext=mkv/mp4/etc.

```

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**Author:** ![dbirch](https://avatars.discourse-cdn.com/v4/letter/d/f19dbf/32.png) [@dbirch](https://forums.plex.tv/u/dbirch)\
**Post date:** [September 30, 2023, 12:10am UTC](https://forums.plex.tv/t/server-not-recognizing-media-server-mislabeling-recognized-media/855309/4 "2023-09-30T00:10:13Z")

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`TV Series/HEARTLAND/Rising from the Ashes ep 12 - Heartland - Season 1 - UP Faith and Family_2.mp4`

My canned response is to see [https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/](https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/) and:

If you want to save yourself a lot of time I would recommend using [Download - tinyMediaManager](https://www.tinymediamanager.org/download/release-v3/) and use:

Episode format:  
`${showTitle} - S${seasonNr2}E${episodeNr2} - ${title}`

Folder format:  
`${showTitle} (${showYear}) {tvdb-${tvShow.ids.tvdb}}/Season ${seasonNr2}`

as the new name format.  
(Please note I linked to the v3 which is free to use)

* * *

Poor naming will cause what you are experiencing

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**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [December 29, 2023, 12:11am UTC](https://forums.plex.tv/t/server-not-recognizing-media-server-mislabeling-recognized-media/855309/5 "2023-12-29T00:11:08Z")

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