# Server not waking up after remote access enabled
**URL:** https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441
**Category:** Plex Media Server
**Tags:** server-windows, server-synology
**Created:** [April 19, 2021, 6:45pm UTC](https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441 "2021-04-19T18:45:47Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@pogan2](https://forums.plex.tv/u/pogan2)
#### Post date: [April 19, 2021, 6:45pm UTC](https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441/1 "2021-04-19T18:45:47Z")
Server Version#:latest
Player Version#: latest
Hi,
After I enabled remote access, the server no longer wakes up when in sleep mode.
Before enabling remote access, whenever the server is asleep, friends wanting to watch a movie would turn on their plex app on their tv and the server would wake up from sleep mode and stream their movie. But the quality resolution is low. It’s at 720p. But after I correctly enabled remote access, they are able to get the 1080p resolution. However, problem is whenever the server is in sleep mode, they are not able to wake up on on their tv plex app. Can someone help with this issue?
Thaniks!
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [April 20, 2021, 3:10pm UTC](https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441/2 "2021-04-20T15:10:59Z")
> [@pogan2](#):
>
> Before enabling remote access, whenever the server is asleep, friends wanting to watch a movie would turn on their plex app on their tv and the server would wake up from sleep mode and stream their movie. But the quality resolution is low. It’s at 720p. But after I correctly enabled remote access, they are able to get the 1080p resolution. However, problem is whenever the server is in sleep mode, they are not able to wake up on on their tv plex app. Can someone help with this issue?
I presume you are referring to the Plex Media Server running on Windows
With the badly configured remote access I suspect you were using the [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) service [Accessing a Server through Relay | Plex Support](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/)
and now [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) is not running and the requests go directly to the Plex Media Server through the public port it is enabled for
Is this server setting enabled ?
`Support Away Mode when preventing system sleep`
(Settings / Server / General / Show Advanced)
I would like to see evidence of the server being woken up when using the backup [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) service. Could you reinstate the bad configuration and allow the PC to sleep and then get a remote user to attempt a connection and get me [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) with [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) enabled so i can see that it was sleeping and then woke up
It is possible that with relay may be the server never went to sleep
For logs see
[https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/)
[https://support.plex.tv/articles/200250417-plex-media-server-log-files/](https://support.plex.tv/articles/200250417-plex-media-server-log-files/)
please restart the server to get fresh logs created
After that - please setup the correct remote access configuration and repeat the test and capture fresh logs
In both cases please indicate the time when the attempt was made for remote user to wake the server up
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### Author:  [@pogan2](https://forums.plex.tv/u/pogan2)
#### Post date: [April 20, 2021, 4:49pm UTC](https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441/3 "2021-04-20T16:49:05Z")
> [@sa2000](#):
>
> I presume you are referring to the Plex Media Server running on Windows
Yes I’m using PMS on Windows 10.
> [@sa2000](#):
>
> With the badly configured remote access I suspect you were using the [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) service
No I’m on the remote access not [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) service.
> [@sa2000](#):
>
> Is this server setting enabled ?
Yes I believe so. Are my settings correct?
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### Author:  [@pogan2](https://forums.plex.tv/u/pogan2)
#### Post date: [April 21, 2021, 4:00pm UTC](https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441/4 "2021-04-21T16:00:36Z")
I have my friend turn on plex on his Apple TV to see if he can wake up the server and is still didn’t wake up.
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### Author:  [@pogan2](https://forums.plex.tv/u/pogan2)
#### Post date: [April 27, 2021, 4:31pm UTC](https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441/5 "2021-04-27T16:31:52Z")
help!
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### Author:  [@sa2000](https://forums.plex.tv/u/sa2000)
#### Post date: [May 18, 2021, 1:56pm UTC](https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441/6 "2021-05-18T13:56:39Z")
> [@pogan2](#):
>
> fter I enabled remote access, the server no longer wakes up when in sleep mode.
>
> Before enabling remote access, whenever the server is asleep, friends wanting to watch a movie would turn on their plex app on their tv and the server would wake up from sleep mode and stream their movie. But the quality resolution is low. It’s at 720p.
I am a bit confused about this.
Before enabling remote access - were these users remote or on local network? If remote access is disabled in server settings - then they should not be able to access the server from a remote location using a Plex client app - eg Plex for Apple TV
That was why I was thinking that may be it was not enabled but not configured correctly - ending up falling back to the [Plex Relay](https://support.plex.tv/articles/216766168-accessing-a-server-through-relay/) service
---
### Author:  [@system](https://forums.plex.tv/u/system)
#### Post date: [August 16, 2021, 1:57pm UTC](https://forums.plex.tv/t/server-not-waking-up-after-remote-access-enabled/710441/7 "2021-08-16T13:57:03Z")
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