# Server offline but it isnt **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [March 31, 2022, 9:11am UTC](https://forums.plex.tv/t/server-offline-but-it-isnt/785050 "2022-03-31T09:11:15Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![woody21](https://avatars.discourse-cdn.com/v4/letter/w/e9bcb4/32.png) [@woody21](https://forums.plex.tv/u/woody21)\ **Post date:** [March 31, 2022, 9:11am UTC](https://forums.plex.tv/t/server-offline-but-it-isnt/785050/1 "2022-03-31T09:11:15Z")
Server Version#: Player Version#: 1st i dont know how to find the things asked for above but have updated everything that says it has an update available. At some point in the last couple of days I can no longer access my plex server running on my Laptop from any of my phones, tablets or fire sticks, just says it is currently offline, still works on my second laptop and my samsung tv. I have paid for the android app multiple times so all my kids can access it on there tablets and now nothing! Any fixes?? ---
**Author:** ![woody21](https://avatars.discourse-cdn.com/v4/letter/w/e9bcb4/32.png) [@woody21](https://forums.plex.tv/u/woody21)\ **Post date:** [March 31, 2022, 9:12am UTC](https://forums.plex.tv/t/server-offline-but-it-isnt/785050/2 "2022-03-31T09:12:20Z")
Also when it was working volume was always much lower then anything else playing. ---
**Author:** ![Olli](https://avatars.discourse-cdn.com/v4/letter/o/919ad9/32.png) [@Olli](https://forums.plex.tv/u/Olli)\ **Post date:** [March 31, 2022, 10:12am UTC](https://forums.plex.tv/t/server-offline-but-it-isnt/785050/3 "2022-03-31T10:12:46Z")
Did you see this? > [@Plex keeps crashing/closing](https://forums.plex.tv/t/plex-keeps-crashing-closing/723437/58): > > Thanks @bigrodg66@chetbanach@pitpat6@mspacek for the feedback I have one dump from forum user @Olli for the STACK\_BUFFER\_OVERRUN crashes (Exception Code 0xc0000409) - This has been referred to the development team with the associated logs May help to get more examples of these crashes - it would need a registry change to make windows capture the application crash dumps See registry edit on this support article: [Crash Logs: Plex Media Server | Plex Support](https://support.plex.tv/articles/201455336-crash-logs-plex-media-server/) After making the registry ed… ---
**Author:** ![sa2000](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/sa2000/32/6922_2.png) [@sa2000](https://forums.plex.tv/u/sa2000)\ **Post date:** [April 1, 2022, 8:52am UTC](https://forums.plex.tv/t/server-offline-but-it-isnt/785050/4 "2022-04-01T08:52:01Z")
You mention it is “Offline but it isn’t” - do you mean the Plex Media Server.exe process remains running in windows task manager ? If it is crashing then the Plex Media Server.exe process would disappear from task manager but other child processes may remain running eg transcoder, plexscripthost.exe, scanner To start with lets get debug [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) covering time when this happens Also if there is any Application Error / exception in the windows Application event log ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [June 30, 2022, 8:52am UTC](https://forums.plex.tv/t/server-offline-but-it-isnt/785050/5 "2022-06-30T08:52:14Z")
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