Server settings are unavailable fix made whole server unavailable

Plex Media Server NAS & Devices
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Server Version#: 1.16.6.1559-a71394a45
Player Version#: web

I updated to 1.16.6.1559-a71394a45 this morning and I got the “Server settings are unavailable” issue. So I followed this procedure to try and fix it. After starting the server again I’m not getting any access to it at all. All I can see after going to its local /web url is another server I have access to.

I tried using a private tab to see if it was a cookie issue; same story. It asks me to sign in, get redirected back to my local url and I can only see my friend’s server.

I really don’t want to have to uninstall and start over. Anything I can do?

Edit: I’m running PMS on a Synology RS3618xs as a package.

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Lol, someone made an oopsie. :stuck_out_tongue: Thanks for the quick reply, going to try to downgrade.

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Downgrading to 1.16.5.1554-1e5ff713d did not fix the issue for me. I’m not sure if this is because I edited the Preferences.xml or just because it was a downgrade.

Either way, maybe pull 1.16.6.1559 from the downloads page, because it looks like it’s still up.

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Another server bites the dust, unavailable on 1559… Let’s hope this gets corrected, just downloaded 1554 to reinstall.

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Lmao, purchased the plex pass and was looking to find a solution 2 days after updating.

Hope this helps by reverting to the public one.

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I clicked continue when it stated that the server was unavailable and to claim it, and now it’s removed my Libraries, all of my customizations and reset me as if I just installed a fresh server… is there any way to recover my Libraries and all files without restoring from a full OS backup?

UPDATE: Reverting back to 1.16.4 and restarting server brought everything back. The library databases were still all there.

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PMS 1.16.6.1592 is now available with a fix for this issue:

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Going to put this here just in case someone makes the same mistake I made. If your server is not connected to an account you MAY not be able to access it over a DNS url (e.g. my-plex.local). If you use the actual IP of the machine you SHOULD be able to sign in and connect the server to your Plex account.

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Hi Otto, has this been resolved? I can’t access server settings on any of the settings tabs and can’t update any of my media. https://www.screencast.com/t/8bq3JRy4Um

I’m no techie, but I’ve been researching this for hours and nothing is working.

Please help!

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Steve, If you can’t find an older version of Plex to install. I’ve got PlexMediaServer-1.17.0.1841-d42cfa161-x86_64.spk on my drive. Could Google-drive it to you.

Provided you run the x86_64 version of Plex of course.
It’s the latest version that was available 1st October and it doesn’t show any problems for me.

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Ekerim, I’m not sure which version I have, but I believe I downloaded the latest one.

I have version 4.8.3, the paid pass. I’m not sure how to check anything else, but would love to download the older version if you can send it on a G drive.

Thanks!

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When we download the SPK from plex.tv we get a menu that presents us with like 5 platforms to choose from.
It is very important to get the right one, I’m unsure if Synology does any check for platform on “Manual install”.

Capture
Capture.PNG914×316 23.7 KB

Mine is the Yellow marked platform ‘Intel 64-bit…’.
I’ll share it, but be very careful you have the right platform before installing.

Cheers.

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It works! Thank you so much!

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To add to @Ekerim above,

Synology does check each package before allowing it to be installed. If the package isn’t compatible with the host, it will stop installation and pop up a message.

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Glad to hear! :slight_smile:

Re: ChuckPA … Thanks for clearing that up. I only ever downloaded the right files so I didn’t know if it handled that.

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