# Server Settings are Unavailable **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [December 15, 2020, 7:21pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728 "2020-12-15T19:21:00Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 15, 2020, 7:21pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/1 "2020-12-15T19:21:00Z")
Server Version#: 4.48.1 Player Version#: I recently updated Plex (using the browser app on my Windows desktop computer) through the Settings icon from version 4.48.1. Everything broke after that. So I reverted back to 4.48.1. I now cannot access any of the settings. I receive the infamous "_Server settings are unavailable"_ I have tried the “Why am I locked out of the Server” to no avail. I have tried what others have recommended in the forum and so far I am not successful. I am not a programmer or developer. I found the log within the Plex Media Server folder. It’s attached. (File removed) In addition, see attached screenshot Computer\HKEY\_CURRENT\_USER\SOFTWARE\Plex, Inc.\Plex Media Server". There is no LocalAppDataPath. I didn’t move it or mess around with anything except to add content. Please help. I cannot add new content. ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [December 15, 2020, 7:23pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/2 "2020-12-15T19:23:33Z")
have you tried logging in directly on the server to serverIPaddress:32400/web ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 15, 2020, 8:10pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/3 "2020-12-15T20:10:09Z")
Hi Dave, I tried your suggestion and I received the Hmmmm…can’t reach this page. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 15, 2020, 8:16pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/4 "2020-12-15T20:16:48Z")
Do you know for sure that the Plex server is actually running? This is the currect Windows PMS version. ![Screenshot_20201215-161543_Firefox](https://global.discourse-cdn.com/plex/original/3X/3/e/3e2493765f422ba15f401b37af60d536af7e5991.jpeg) ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 15, 2020, 8:20pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/5 "2020-12-15T20:20:59Z")
I’m running Windows 10, 64 bit. The computer is about a year old. The version of Plex I’m running is 4.48.1. I had to roll back to 4.48.1 because I started experiencing issues on my computer outside of Plex (certain programs were not launching, i.e., Word, Powerpoint). The only difference was the Plex update. Once I reverted back, my other programs were working fine. I have been able to watch content on my TVs and other devices. ---
**Author:** ![nydave69](https://avatars.discourse-cdn.com/v4/letter/n/fbc32d/32.png) [@nydave69](https://forums.plex.tv/u/nydave69)\ **Post date:** [December 15, 2020, 8:24pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/6 "2020-12-15T20:24:54Z")
That registry snap looks like it’s got your public IP in it, may want to take it down. maybe [OttoKerner](https://forums.plex.tv/u/OttoKerner) can give better help… ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 15, 2020, 8:27pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/7 "2020-12-15T20:27:04Z")
Ah ok, 4.48.1 is the web app version, not the server version. Try; 127.0.0.1:32400/web From the same computer that is running the server. ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 15, 2020, 9:16pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/9 "2020-12-15T21:16:21Z")
Hi Dan, I tried that and received 404 Not Found ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 16, 2020, 4:15pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/10 "2020-12-16T16:15:53Z")
Hi Dan, thank you for your patience. I do have the Plex installed on my desktop. See attached. I know there is an update but I had to revert back because after the update, other things didn’t work on my computer. I also logged out of the public IP via the web per nydave69 suggestion. When I attempted to log in directly to the server, I received the following message “Hmmm…can’t reach this page” Sorry if this is human error. Do you recommend I uninstall and reinstall Plex from scratch? If so, will I lose my library? Thank you again for all of your help. Denise ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 16, 2020, 5:27pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/11 "2020-12-16T17:27:47Z")
The IP address you posted is NOT the address of your local Plex server, it’s your external Cox Internet address. You should remove this pic. It tells people where you live, kinda. Local (LAN) addresses should be something like 192.168.###.###. That’s why I suggested 127.0.0.1:32400/web also try localhost:32400/web So, what happens if you click on the gear icon in the top right? If you’re not going to update click on Skip this version. The server versions are circled in blue. Not the 4.xx.xx that you are seeing. ![c2289eb7af16ba3c5cb86be7eb3babf11929b331_2_1035x559](https://global.discourse-cdn.com/plex/original/3X/b/0/b03ed3ebcf9903f2a9841771ee55ac18bd3c4621.jpeg) ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 16, 2020, 7:20pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/12 "2020-12-16T19:20:04Z")
> [@Dan\_Bev](#): > > localhost:32400/web So, what happens if you click on the gear icon in the top right? _I’m able to get into that page; however, anything under Settings I don’t have access to. Server settings are unavailable._ If you’re not going to update click on Skip this version. _I skipped this version for now._ The server versions are circled in blue. Not the 4.xx.xx that you are seeing. _Yes, I see that now._ Local (LAN) addresses should be something like 192.168.###.### - _I ran an ipconfig and found the local lan address._ I tried both 127.0.0.1:32400/web and localhost:32400/web and _I received 404 errors._ Looks like I have something really messed up somewhere. Everything seemed to be working okay. Once I updated the server, these issues appeared. I reverted back to the previous version but the issues still exist. Again, thanks so much for your help and patience! ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [December 16, 2020, 7:42pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/13 "2020-12-16T19:42:57Z")
Please urgently perform [https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) You compromised your server’s login token with the above screenshot. The procedure should also fix the original issue. ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 16, 2020, 7:46pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/14 "2020-12-16T19:46:53Z")
Thank you Otto. I will try your suggestion and get back to you with my results. ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 16, 2020, 7:46pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/15 "2020-12-16T19:46:59Z")
You don’t even see your server name (yellow)? Or any of the stuff in the green outline. I’m running out of ideas. ![Plex settings](https://global.discourse-cdn.com/plex/original/3X/d/c/dccb80200a5e7939fb4869a2f09bf3845d3aefa1.jpeg) ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 16, 2020, 7:51pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/16 "2020-12-16T19:51:50Z")
Hi Dan\_Bev, Yes, my server name is there as well as the items in the green outline. (I don’t use remote access) ![2020-12-16_12-50-42](https://global.discourse-cdn.com/plex/original/3X/2/d/2d62cf20d4a01e7602de6267508b55f383ddfc7d.jpeg) ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 16, 2020, 8:31pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/17 "2020-12-16T20:31:28Z")
If you click on SETTINGS General or Library do you see anything? ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 16, 2020, 8:48pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/18 "2020-12-16T20:48:49Z")
No. If I click on anything in that section, I see Server settings are unavailable. ![2020-12-14_10-26-53](https://global.discourse-cdn.com/plex/original/3X/4/b/4bbdef33326500708c90c5fb86f372230a2b383e.jpeg) ---
**Author:** ![Dan\_Bev](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/dan_bev/32/226338_2.png) [@Dan\_Bev](https://forums.plex.tv/u/Dan_Bev)\ **Post date:** [December 16, 2020, 10:18pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/19 "2020-12-16T22:18:07Z")
Sorry to keep asking you the same thing in different ways. I’ve never seen this before. I’m sorry, I can’t help. ---
**Author:** ![Hserver1](https://avatars.discourse-cdn.com/v4/letter/h/67e7ee/32.png) [@Hserver1](https://forums.plex.tv/u/Hserver1)\ **Post date:** [December 16, 2020, 10:25pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/20 "2020-12-16T22:25:37Z")
Have you tried downgrading to an earlier version? I know you downgraded once but try an even earlier version. ---
**Author:** ![dkenney2\_cox\_net](https://avatars.discourse-cdn.com/v4/letter/d/73ab20/32.png) [@dkenney2\_cox\_net](https://forums.plex.tv/u/dkenney2_cox_net)\ **Post date:** [December 18, 2020, 7:02pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/665728/21 "2020-12-18T19:02:01Z")
I will try that next. Thank you Hserver1 [Next page](https://forums.plex.tv/t/server-settings-are-unavailable/665728.md?page=2)