# Server settings are unavailable **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows, library-management\ **Created:** [January 6, 2022, 10:12pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998 "2022-01-06T22:12:55Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Jean\_Marie-GROUD](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jean_marie-groud/32/189571_2.png) [@Jean\_Marie-GROUD](https://forums.plex.tv/u/Jean_Marie-GROUD)\ **Post date:** [January 6, 2022, 10:12pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/1 "2022-01-06T22:12:55Z")
Server Version#:1.25.3.5385 Windows 10 For several weeks, when I try to display the PLEX server configuration settings on Windows, I get the message **"Server settings are unavailable."** PLEX is working correctly and the library is updating well when changing/adding/deleting movies. The error appears in all the “SETTINGS” and “MANAGE” menu options. However, I can access the “STATUS” and “PLEX WEB” menu options and my account without any problems. Everything was working fine and without having made any changes to the settings, these options became inaccessible… It already happened to me 3 to 4 months ago, I had not found anything and I was obliged to uninstall everything (PLEX server software with destruction of the folders) and reinstall everything with redefinition of the users, libraries, etc… I really don’t want to do it again… What could happen and how to access my settings again? Thank you in advance for your help. Jean-Marie Translated with [www.DeepL.com/Translator](http://www.DeepL.com/Translator) (free version) ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 7, 2022, 1:34pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/2 "2022-01-07T13:34:09Z")
> **[Why am I locked out of Server Settings and how do I get in? | Plex Support](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/)** > > In some rare situations, you may find yourself “locked out” from being able to access your Plex Media Server and... If you rather not touch the Registry directly, I have prepared this: ```auto Windows Registry Editor Version 5.00 [HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server] "PlexOnlineHome"=- "PlexOnlineMail"=- "PlexOnlineToken"=- "PlexOnlineUsername"=- ``` Copy the above into your clipboard. Open the notepad.exe Paste the text in. Save the document. Rename the file, change the filename extension from `.txt` to `.reg` Double-click this .reg file, confirm the prompt. (do this while Plex Server is _not_ running in your task tray.) ---
**Author:** ![Jean\_Marie-GROUD](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jean_marie-groud/32/189571_2.png) [@Jean\_Marie-GROUD](https://forums.plex.tv/u/Jean_Marie-GROUD)\ **Post date:** [January 8, 2022, 8:27am UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/3 "2022-01-08T08:27:02Z")
Hello Thank you for this proposal. I did this manipulation but nothing changed. The message remains the same and now my server shows icons with yellow question marks ![20220108 - PLEX erreur après modif registre 1 (forum)](https://global.discourse-cdn.com/plex/original/4X/2/a/6/2a6af610a28acaaa2980393af0b5b62ba50532c9.jpeg) ![20220108 - PLEX erreur après modif registre 2 (forum)](https://global.discourse-cdn.com/plex/original/4X/d/c/6/dc65f57b90030451d3abbc911a6038d6c12aac32.jpeg) ---
**Author:** ![Jean\_Marie-GROUD](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jean_marie-groud/32/189571_2.png) [@Jean\_Marie-GROUD](https://forums.plex.tv/u/Jean_Marie-GROUD)\ **Post date:** [January 8, 2022, 8:54am UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/4 "2022-01-08T08:54:10Z")
I just checked the Windows registry and the values in this file have simply disappeared… Is this normal? I started to uninstall PLEX in Windows without doing anything else (no deleting folders or files, no modifying the registry). I’ll see how it all turns out. I will come back here to tell you the result of this manipulation. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 8, 2022, 9:10am UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/5 "2022-01-08T09:10:40Z")
> [@Jean\_Marie-GROUD](#): > > just checked the Windows registry and the values in this file have simply disappeared… > Is this normal? Yes. This is what the above linked procedure entails. Please read the linked article again. Merely importing the .reg file is not sufficient. You need to connect the now “unclaimed” server back to your Plex account. ---
**Author:** ![Jean\_Marie-GROUD](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jean_marie-groud/32/189571_2.png) [@Jean\_Marie-GROUD](https://forums.plex.tv/u/Jean_Marie-GROUD)\ **Post date:** [January 8, 2022, 10:26am UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/6 "2022-01-08T10:26:15Z")
I have done the operations indicated in the link (connection) [http://localhost:32400/web](http://localhost:32400/web) or [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) But then, the menu “SETTINGS / GENERAL” does not show the button with the server claim (I have the error message), so I can’t claim the server. ---
**Author:** ![OttoKerner](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/ottokerner/32/10079_2.png) [@OttoKerner](https://forums.plex.tv/u/OttoKerner)\ **Post date:** [January 8, 2022, 11:04am UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/7 "2022-01-08T11:04:03Z")
The button for claiming the server may take a while before it appears. You need to open a fresh web browser session. Do not re-use the browser window from the previous session. Disable web browser add-ins which can potentially interfere, like “privacy”-oriented filters and ad-blockers etc.pp. ---
**Author:** ![Jean\_Marie-GROUD](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jean_marie-groud/32/189571_2.png) [@Jean\_Marie-GROUD](https://forums.plex.tv/u/Jean_Marie-GROUD)\ **Post date:** [January 8, 2022, 7:24pm UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/8 "2022-01-08T19:24:42Z")
> [@Jean\_Marie-GROUD](#): > > [http://127.0.0.1:32400/web](http://127.0.0.1:32400/web) I have disabled all extensions in firefox, run a “CCleaner” to delete all caches and cookies. …Still the same error in Firefox. I can’t access the settings to get the complaint button. I tested with Google Chrome. Same error. I’m still looking for a solution. ---
**Author:** ![Jean\_Marie-GROUD](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jean_marie-groud/32/189571_2.png) [@Jean\_Marie-GROUD](https://forums.plex.tv/u/Jean_Marie-GROUD)\ **Post date:** [January 9, 2022, 9:11am UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/9 "2022-01-09T09:11:31Z")
**I found the solution.** In fact, nothing to do with PLEX, neither the browsers, nor the browser extensions, nor the cookies or various caches… It was the “Surfshark” software (VPN protection). Despite the fact that PLEX is set in “Surfshark” as a software not to be protected by VPN (thus an exception), some communications of PLEX were blocked. I had even disconnected the VPN (Surfshark not connected), the error was still present. I had to uninstall completely the “Surfshark” application to solve all this. Dozens of hours of personal research, with discussions (like here) on forums, in English, in French, communications with a computer scientist friend like me who also has PLEX … To realize that “Surfshark” was the responsible software. For me it is obvious that I will not reinstall “Surfshark”. I reinstall “VPN AVAST Secureline” as I had before. Translated with [DeepL Translate: The world's most accurate translator](http://www.DeepL.com/Translator) (free version) ---
**Author:** ![Jean\_Marie-GROUD](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/jean_marie-groud/32/189571_2.png) [@Jean\_Marie-GROUD](https://forums.plex.tv/u/Jean_Marie-GROUD)\ **Post date:** [January 10, 2022, 5:36am UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/10 "2022-01-10T05:36:24Z")
Well, no… It’s back with the same error message. I am disgusted! Here we go again with new searches… 😟 😣 ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [April 10, 2022, 5:37am UTC](https://forums.plex.tv/t/server-settings-are-unavailable/768998/11 "2022-04-10T05:37:21Z")
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