# Server stops responding **URL:** \ **Category:** Plex Media Server\ **Tags:** server-windows\ **Created:** [April 17, 2026, 6:30am UTC](https://forums.plex.tv/t/server-stops-responding/938069 "2026-04-17T06:30:39Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![bishman000](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bishman000](https://forums.plex.tv/u/bishman000)\ **Post date:** [April 17, 2026, 6:30am UTC](https://forums.plex.tv/t/server-stops-responding/938069/1 "2026-04-17T06:30:40Z")
Server Version#: 1.43.1.10611 Player Version#: 1.112.0.359-0d79a49f OS - Win 10 build 19045.7184 Server has been reasonably rock solid for quite some time but today the server is less so. The server will stay active for about 2-5 minutes (it varies) then simply stop responding. The icon is in the system tray but once it stop responding even right clicking the icon top open plex just gives an endless circle of death in a new browser window. I have searched and searched through the forums here and the only solution seemed to be restart it which i do and it lasts 2-5 mins again, update to the latest version, which i have and it persists, and make sure its the 64 bit version, which it is. Was doing it before windows and the server were given latest updates. I am happy to provide logs but which logs to i need to upload? The ‘Plex Crash Uploader’ log has 4 lines in it which appears to have nothing to point to. Checked “%LOCALAPPDATA%\Plex Media Server\Crash Reports” for logs. There is a folder in there for today but is empty. Resources on the PC are not effecting the crash, CPU and memory usage are both low and consistent. Are todays [plex.tv](http://plex.tv) API issues causing this? How can I fix this? All help appreciated EDIT : I should add, port forwarding and remote access doesn’t seem to be the issue. When I reboot the server, devices can access the server until it stops responding 2-5mins later. I can access settings once I reboot but once it stops responding I cannot. ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 17, 2026, 7:34am UTC](https://forums.plex.tv/t/server-stops-responding/938069/2 "2026-04-17T07:34:01Z")
> [@bishman000](#): > > I am happy to provide logs but which logs to i need to upload? The entire zip file from Settings → Troubleshooting → Download Logs. If that does not work, then manually retrieve them by zipping the entire Logs folder. Someone familiar with Plex Media Server on Windows can then assist. If you want to look yourself, start with `Plex Media Server.log` and rollovers, .1.log to .5.log. When Plex starts it rolls the log files. So, what Plex was doing immediately before the restart is at the bottom of `Plex Media Server.1.log`. The logs also roll when they hit a size limit, but that is unlikely to occur in 2 - 3 minutes. Be forewarned that the logs are very cryptic and there is no magic decoder ring. They’re written for the developers, not end users. Some things flagged as errors may not really be problems (but if you see an ERROR that the database is corrupt or malformed, it is a real - and bad - problem). ---
**Author:** ![bishman000](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bishman000](https://forums.plex.tv/u/bishman000)\ **Post date:** [April 17, 2026, 8:16am UTC](https://forums.plex.tv/t/server-stops-responding/938069/3 "2026-04-17T08:16:21Z")
thankyou for the reply and assistance. downloading them and opening the zip file i can see logs in there created in 2023… i assume you don’t need those? is there anything in the logs that should be redacted for privacy issues? ---
**Author:** ![FordGuy61](https://avatars.discourse-cdn.com/v4/letter/f/22d042/32.png) [@FordGuy61](https://forums.plex.tv/u/FordGuy61)\ **Post date:** [April 17, 2026, 8:52am UTC](https://forums.plex.tv/t/server-stops-responding/938069/4 "2026-04-17T08:52:24Z")
Anything older than a day or two isn’t needed. Your email and public ip address may be present in Plex Media Server.log and the rollovers. ---
**Author:** ![bishman000](https://avatars.discourse-cdn.com/v4/letter/b/bbe5ce/32.png) [@bishman000](https://forums.plex.tv/u/bishman000)\ **Post date:** [April 17, 2026, 10:25am UTC](https://forums.plex.tv/t/server-stops-responding/938069/5 "2026-04-17T10:25:38Z")
here are the last 3 Plex Media [Server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) each right before it stop responding. Each has at the end “intentional termination”. now to reboot everything to change my public IP 🙂 hopefully you (or someone) can see why the service is terminating. let me know if there is more you need. edit : seems to have fixed itself. cheers ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [July 16, 2026, 10:26am UTC](https://forums.plex.tv/t/server-stops-responding/938069/6 "2026-07-16T10:26:32Z")
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