# Server Unavailable Most Accounts

**URL:** <https://forums.plex.tv/t/server-unavailable-most-accounts/866418>\
**Category:** Plex Media Server\
**Tags:** server-windows, roku\
**Created:** [January 15, 2024, 11:45pm UTC](https://forums.plex.tv/t/server-unavailable-most-accounts/866418 "2024-01-15T23:45:10Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Greyscale42](https://avatars.discourse-cdn.com/v4/letter/g/4bbf92/32.png) [@Greyscale42](https://forums.plex.tv/u/Greyscale42)\
**Post date:** [January 15, 2024, 11:45pm UTC](https://forums.plex.tv/t/server-unavailable-most-accounts/866418/1 "2024-01-15T23:45:10Z")

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Server Version#:1.32.8.7639-fb6452ebf  
Player Version#:1.84.1.4069-ff740b6d  
\<If providing [server logs](https://support.plex.tv/articles/200250417-plex-media-server-log-files/) please do NOT turn on verbose logging, only [debug logging](https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/#toc-1) should be enabled\>

After waking up this morning I discovered that my Plex library is “unavailable”. Despite the fact that PMS is running on the host machine.

The server is also unavailable in settings.

I have 2 Plex accounts available on my HTPC. One is mine and one is for my child. **My** account says the server is “unavailable” but **hers works** just fine and will play movies and TV shows.

We have seperate libraries so that I have complete control over what she has access to without relying on things like content ratings.

I also manage my music library with Plex and **PlexAmp works** just fine.

This is consistent across several devices including: Roku steaming sticks, Desktop/laptop PCs, and a couple Android devices.

I’ve been using Plex for several years now and nothing like this has ever happened before.

So far I have done the following to try and fix it. After each stepped I rebooted the host machine.

- Upgraded PMS to the newest version

- Checked my firewall and router to see if anything is blocked. It doesn’t seem so.

- Following a [support article](https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/) I deleted PlexOnlineHome, PlexOnlineMail, PlexOnlineToken, PlexOnlineUsername from the registry under Plex Media Server.

- logged out of every device and cleared the browser cache on each device.

- Visited [http://localhost:32400/web](http://localhost:32400/web)

- Looked at similar topics here of the forums

I anyone can help me out I’d really appreciate it. I’m at a complete loss.

Edit: Here are my logs. I just figured out where they were on the host machine.  
[PlexLogs.zip](https://forums.plex.tv/uploads/short-url/6XPW3eSgph7ajKC9w0AOkbfeqn3.zip) (374.5 KB)

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\
**Post date:** [April 14, 2024, 11:46pm UTC](https://forums.plex.tv/t/server-unavailable-most-accounts/866418/2 "2024-04-14T23:46:06Z")

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