# Server unclaimed randomly and cannot reclaim **URL:** \ **Category:** Plex Media Server\ **Tags:** server-synology\ **Created:** [December 23, 2024, 2:13am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670 "2024-12-23T02:13:23Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![SNGmagician](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@SNGmagician](https://forums.plex.tv/u/SNGmagician)\ **Post date:** [December 23, 2024, 2:13am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/1 "2024-12-23T02:13:23Z")
Server Version#: PlexMediaServer-1.41.3.9314-a0bfb8370-x86\_64\_DSM72 Player Version#: DSM 7.2.2-72806 - Synology DS920+ Plex was working fine yesterday, but today my account was not accessing my server. I could access other servers, and access my NAS just fine. I tried restarting my NAS, and uninstalling and reinstalling the media server. I can access all media files on my NAS. The only thing I can think of is if my server got unclaimed somehow. Upon reinstalling, I only get errors and ‘unable to claim’. I made no changes to plex or the NAS between it working, and it vanishing. [Logs.zip](https://forums.plex.tv/uploads/short-url/d8Ph5XkLv3vQSiBb6x8cDQvm3JN.zip) (772.2 KB) ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 23, 2024, 2:36am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/2 "2024-12-23T02:36:36Z")
Checked Plex.tv, your server’s certificate is valid HOWEVER, PMS is reporting another certificate involved. ```auto Dec 22, 2024 18:53:32.832 [140464393943864] DEBUG - Request came in with unrecognized domain / IP '184.166.80.248' in header Host; treating as non-local Dec 22, 2024 18:53:32.832 [140464345824056] DEBUG - Request: [192.168.1.1:33128 (Subnet)] GET /identity (2 live) #8 GZIP Dec 22, 2024 18:53:32.833 [140464358718264] DEBUG - [HttpClient/HCl#8] HTTP/1.1 (0.0s) 200 response from GET http://xxx.xxx.xxx.xxx:14715/identity Dec 22, 2024 18:53:32.833 [140464393943864] DEBUG - Completed: [192.168.1.1:33128] 200 GET /identity (2 live) #8 GZIP 0ms 487 bytes (pipelined: 1) Dec 22, 2024 18:53:32.833 [140464364047160] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published'. Dec 22, 2024 18:53:32.834 [140464364047160] DEBUG - MyPlex: mapping state set to 'Mapped - Not Published (Bad Authentication)'. Dec 22, 2024 18:53:33.163 [140464358718264] WARN - [HttpClient/HCl#7] HTTP error requesting GET https://plex.tv/api/v2/release_channels?X-Plex-Token=xxxxxxxxxxxxxxxxxxxxficate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name 'plex.tv') ``` Did you add a certificate to the Synology and forget to tell PMS? Alternative – Is the date & time synchronized ? ---
**Author:** ![SNGmagician](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@SNGmagician](https://forums.plex.tv/u/SNGmagician)\ **Post date:** [December 23, 2024, 5:32am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/3 "2024-12-23T05:32:43Z")
Sorry for the delay. I do not think I’ve added a certificate recently, but I guess it is possible. I looked around and saw that NTP sync was disabled on my NAS, so I enabled it. However, I saw no change in the install or claim process. Is there more to that process that I’m missing? I would appreciate more detailed instructions so I can check. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 23, 2024, 5:43am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/4 "2024-12-23T05:43:50Z")
> [@Synology FAQ - Questions, Answers, and How-To's](https://forums.plex.tv/t/synology-faq-questions-answers-and-a-few-how-tos/490215/39): > > FAQ 31: Reset / Reclaim PMS on DSM 7 (Not Authorized - Locked Out) Uninstall the app - Use the first radio button (KEEP) option. Reinstall the same, or newer, SPK (package) version. Select the “Install using Plex Claim Token” button Click the ‘Get Plex Claim Token’ blue hyperlink In the tab which opens, COPY the token it gives you Return to the installation page. You only have 5 minutes. B… ---
**Author:** ![SNGmagician](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@SNGmagician](https://forums.plex.tv/u/SNGmagician)\ **Post date:** [December 23, 2024, 5:50am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/5 "2024-12-23T05:50:05Z")
![image](https://global.discourse-cdn.com/plex/original/4X/7/a/5/7a5cc08efa3035bdf96fc346319af40ad5287e3e.jpeg) Hey Chuck, this is what I get when I try to do that. Thanks, Ryan ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 23, 2024, 6:01am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/6 "2024-12-23T06:01:55Z")
That means your Syno can’t connect out to Plex.tv (can the syno talk to Package Center for new packages OK?) How good are you with the command line? If you’re comfortable enough to SSH into the syno , then `sudo bash` (get privileges) and can run this script (this script is built into the Syno package) then we’ll get more info about what’s happening. > **[GitHub - ChuckPa/UserCredentialReset: User Credential Reset utility for Plex](https://github.com/ChuckPa/UserCredentialReset)** > > User Credential Reset utility for Plex ---
**Author:** ![SNGmagician](https://avatars.discourse-cdn.com/v4/letter/s/b4bc9f/32.png) [@SNGmagician](https://forums.plex.tv/u/SNGmagician)\ **Post date:** [December 23, 2024, 6:19am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/7 "2024-12-23T06:19:05Z")
I know a little, but I think this is beyond me. Is there some other approach, or maybe schedule a way to remote in from your end, or some other alternative? I don’t feel confident enough to attempt what I think this process involves. ---
**Author:** ![ChuckPa](https://sea1.discourse-cdn.com/plex/user_avatar/forums.plex.tv/chuckpa/32/79710_2.png) [@ChuckPa](https://forums.plex.tv/u/ChuckPa)\ **Post date:** [December 23, 2024, 6:41am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/8 "2024-12-23T06:41:49Z")
@SNGmagician Check your PM ---
**Author:** ![system](https://global.discourse-cdn.com/plex/original/3X/2/a/2acb9765406f63293d357b4ec509ec39aa28f2ad.png) [@system](https://forums.plex.tv/u/system)\ **Post date:** [March 23, 2025, 6:41am UTC](https://forums.plex.tv/t/server-unclaimed-randomly-and-cannot-reclaim/899670/9 "2025-03-23T06:41:57Z")
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